MetroWest Acura- Service Center

Great Dealership for Service I have been going for service to Herb Connolly Acura since 2004. I am always amazed at how quick and efficient the Service Dept. is. I wait for my car I have been going for service to Herb Connolly Acura since 2004. I am always amazed at how quick and efficient the Service Dept. is. I wait for my car so I think they may prioritize the service to get me out within a reasonable time. My car runs like a top so I owe this to the Service Dept. plus my TSX is a terrific model car. More

Jake and Nana make a great team! Had the pleasure of working with Nana a few years ago when we bought our MDX - very pleasant and straight forward. Don't normally go the dealer route Had the pleasure of working with Nana a few years ago when we bought our MDX - very pleasant and straight forward. Don't normally go the dealer route for service but have found working with Jacob so easy and straight forward that I've come to (almost) enjoy the occasions when I pay them a visit and catch up like I did the other day. Also appreciate the subtle touches they offer with respect to both the car and the amenities. More

Love my Acura, love the dealership service even more Looking for a no fuss, efficient, reliable and honest company for all your Acura maintenance and major repair service work? Herb Conolly of Framingh Looking for a no fuss, efficient, reliable and honest company for all your Acura maintenance and major repair service work? Herb Conolly of Framingham delivers every time. For 11 years, I have been taking my Acura to Herb Conolly for all its preventative maintenance and servicing needs and have always been pleased with the excellent quality of work done and high level of customer service by the dedicated and long employed staff. They have never recommended or sold me a car service or repair that the Acura did not need. If a probem was found a level of urgency, general recommended time frame for the repair and pricing were provided. If needed, a loaner vehicle has been provided when a scheduled repair will be lengthy or at least a ride provided if no loaners are available. For shorter maintenance appts, the customer waiting area is comfortable, clean, TV, WiFi, snacks & beverages are provided as well as a lift to the mall if you don’t want to hang out during servicing of your car. Customer satisfaction is #1 at Herb Conolly. More

Oil Change My appointment was for an oil change. I was greeted by Cindy and she reviewed the multi-point inspection with me. Service was prompt and friendly. My appointment was for an oil change. I was greeted by Cindy and she reviewed the multi-point inspection with me. Service was prompt and friendly. More

Service Appointment was for an oil change and inspection sticker. Service was excellent, but $350 to clean brakes and replace a valve stem was a bit much. Appointment was for an oil change and inspection sticker. Service was excellent, but $350 to clean brakes and replace a valve stem was a bit much. More

Mullen - Acura MDX A12 Service I had a great service experience on Monday 1/15/18 for my A12 Acura MDX service appointment. Cindy was my service advisor and she was really great to I had a great service experience on Monday 1/15/18 for my A12 Acura MDX service appointment. Cindy was my service advisor and she was really great to work with. They completed the work in a timely manner and were very courteous to work with. More

Service I worked with Jake Clew to address a problem we were having with our RDX. The passenger side rear door locks were not working properly. He got me i I worked with Jake Clew to address a problem we were having with our RDX. The passenger side rear door locks were not working properly. He got me in quickly to inspect and repair. He gave me an estimate of time when I came in and stayed within that for the repairs. He was very friendly and helpful. This was my first experience with the service at this dealership and it was excellent! More

Friendly service Service people are always easy to work with and they are helpful at explaining what needs to be/should be done. The wait can take longer than anticip Service people are always easy to work with and they are helpful at explaining what needs to be/should be done. The wait can take longer than anticipated but if they get too backed up they are willing to give loaner cars for an hour or two which helps out a ton. More

My experience with service department Jake helped me with my car on the 8th of January. He was extremely knowledgeable, up front and was very easy to wok with. It was a great overall exper Jake helped me with my car on the 8th of January. He was extremely knowledgeable, up front and was very easy to wok with. It was a great overall experience. More