MetroWest Acura- Service Center

Always a pleasant experience! Jim Brown runs a great operation! I wouldn't bring my Acura anywhere else for service. Kevin Hagerty is a pleasure to deal with and my car is always Jim Brown runs a great operation! I wouldn't bring my Acura anywhere else for service. Kevin Hagerty is a pleasure to deal with and my car is always washed and vacuumed and ready when promised. The quality of service can't be beat. More

Excellent Service We still have our 11-year-old car serviced at the dealership - the customer service, convenience, personal attention and value make it well worth stay We still have our 11-year-old car serviced at the dealership - the customer service, convenience, personal attention and value make it well worth staying at Herb Connelly for all of our Acura needs! More

Customer service Brought my car in for a basic service and when they discovered problems that would prevent me from getting an inspection sticker they went above and b Brought my car in for a basic service and when they discovered problems that would prevent me from getting an inspection sticker they went above and beyond to fix them in a timely fashion. Including cosmetic touch ups that were of no notice to anyone but me. Always polite and attentive. More

Great experience every time! It is always a pleasure to see Kevin when I bring my car in. He’s always very helpful and friendly. I’ve been coming to HCA for over 12 years and ha It is always a pleasure to see Kevin when I bring my car in. He’s always very helpful and friendly. I’ve been coming to HCA for over 12 years and have nothing but great things to say about them! More

Service Employees are always there to help. Service is excellent and the employees are very friendly. We look forward to Jim Brown's cheery greeting during ou Employees are always there to help. Service is excellent and the employees are very friendly. We look forward to Jim Brown's cheery greeting during our visit. More

85000 Server My experience with the service department continues to be top notch. Cindy was a gem to work with and made sure my car was taken care of. I had stress My experience with the service department continues to be top notch. Cindy was a gem to work with and made sure my car was taken care of. I had stressful items in my schedule so Cindy was able to give me a loaner for the weekend so that I didn't have to worry about trying to get back the same day. She ALSO caught that my inspection ticket was a month expired and made the executive decision to have that done. It is extremely rare to have that type of service and attention to detail. My car was beautiful and clean when I picked it up - almost looked as if it had been detailed and pricing for service continues to compare to outside garages when usually dealer prices are astronomical due to labor fees. I never feel the department tries to find more things to charge you for and I feel they truly care about their customers. James actually remembered me from a while back and that I loved the Red Sox. My car is in great shape and has hardly any problems however I have thought of trading in (just not the time). If I do decide to there is no other place I'd purchase. PLEASE continue being competitive in pricing and top notch in customer services. More

Great place. Very helpful service advisor Fixed my car super fast. Very knowledgeable technicians. New what I was inquiring about right away. It’s the best place I’ve been to in years to buy Fixed my car super fast. Very knowledgeable technicians. New what I was inquiring about right away. It’s the best place I’ve been to in years to buy and service my car. More

Oil Change Jacob Clew was a true professional and went above and beyond to explain all the aspects that may require my future attention. Service was fast and ex Jacob Clew was a true professional and went above and beyond to explain all the aspects that may require my future attention. Service was fast and excellent. The waiting room was excellent with free wifi and snacks ready fro everyone. More

Great service and the staff was very helpful. I was not waiting long at all. Everyone was nice I would go again to get my car fix or service. service and the staff was very helpful. I was not waiting long at all. Everyone was nice I would go again to get my car fix or service. More

Easy and professional I love getting my old Acura serviced here. They give you important info and priorities that would be best to deal with. Very helpful to make dec I love getting my old Acura serviced here. They give you important info and priorities that would be best to deal with. Very helpful to make decisions on my old but still amazing car! The best! Nancy T More