MetroWest Acura- Service Center

Pleasant and professional All the staff was very pleasant. I received updates on the progress and estimated completion. The waiting area was comfortable. Overall it was a great All the staff was very pleasant. I received updates on the progress and estimated completion. The waiting area was comfortable. Overall it was a great experience. More

check up & inspections sticker Awesome service, car was clean and well taken care of as usual. The service and time I got my car back was excellent. Thank you Acura!! Awesome service, car was clean and well taken care of as usual. The service and time I got my car back was excellent. Thank you Acura!! More

Worth the trip! It goes without saying that the purchase of my new MDX is by far the best car I have ever owned! I have driven many different models of luxury cars an It goes without saying that the purchase of my new MDX is by far the best car I have ever owned! I have driven many different models of luxury cars and my experience at Herb Connolly Acura, not only the sales side but the service department has been worth the hour it takes me to drive from NH to MA! More

Herb Connolly Acura WORST BUYING EXPERIENCE EVER! My experience is with Herb Connolly Acura and NOT Herb Connolly Chevrolet. Bottom line is that promises were made but NEVER kept. I received a "We Ow My experience is with Herb Connolly Acura and NOT Herb Connolly Chevrolet. Bottom line is that promises were made but NEVER kept. I received a "We Owe" for "Proper Hood Alignment" from the FIRST day I started to do business with the dealer. The hood latch failed to work so it as replaced prior to picking the vehicle up. I had the vehicle for 4 days and the hood latch failed again popping up while driving the vehicle. The vehicle was towed to their service department/body shop and remained there for 11 days. There was also an issue with a noise under the hood when it was taken for a test drive. I was promised that would be taken care of. When I finally got the vehicle back I asked the service manager if they fixed the noise under the hood and was told it was the upper control arm causing the noise but it wasn't considered a safety issue by Connolly so it would not be, and wasn't fixed. I took the vehicle to an independent auto dealer from the vehicle manufacturer and was told that the noise wasn't from the upper control arm but instead a blown bushing and links on the sway bar which the manufacturer's dealership said was a $255 repair retail. I paid over $16000 in CASH and not only did they NOT fix the issue they never even looked at it while it was in their shop for 11 days. If they HAD looked at it they would have known it was the sway bar bushings and links and NOT the upper control arm as I was told by the service manager. The vehicle manufacturer's service center told me that the vehicle was a "DEATH TRAP" and should NOT have been sold the was it was. The hood latch which Connolly changed 3 times that I was told about was NOT the issue. The issue was that the hood was IMPROPERLY ALIGNED and that no matter how many latches were replaced the problem would NEVER be resolved UNTIL THE HOOD WAS PROPERLY ALIGNED AS PROMISED IN WRITING from Herb Connolly's Service Manager for which, as already stated I received on day 1 in the buying process. They say that even though the vehicle only has 700 miles on it (of which 200 are from driving back and forth to Connolly's for repairs) they are now telling me that I am outside of the lemon law which is incorrect as I have already spoken with the Massachusetts Attorney General, Better Business Bureau, and Consumer Advocate Groups as well and will be speaking with them again. I did contact Herb Connolly Chevrolet to speak with the Connolly Brothers directly (Chris in particular) as it is their business which they tell me is very family centered and working to do everything thy can to make each customers' experience a good, and happy one. DON'T believe that for one second. Once the check clears you're on your own. Do yourself a favor and find someone else to do business with. I will not add names as I don't want this to be considered personal. I'm just relaying my experience for the world to see. Almost forgot, the vehicle FAILED to pass the RI State Inspection and Connolly STILL WON'T FIX THE ISSUES AS PROMISED More

Fast, through service Dale facilitated a quick tire change and alignment late on a Friday afternoon after I got a flat tire just as my family was heading out for a road tri Dale facilitated a quick tire change and alignment late on a Friday afternoon after I got a flat tire just as my family was heading out for a road trip. We were incredibly grateful for the prompt, thorough service that got us back on the road and on to our vacation. Dale was incredibly helpful, friendly, and professional. More

oil change and service Service was excellent as always. Mike and Cindy are so helpful and friendly. Car was clean and shiny and running smooth. Thank you to all the techs w Service was excellent as always. Mike and Cindy are so helpful and friendly. Car was clean and shiny and running smooth. Thank you to all the techs who do the actual work!!! Waiting room is comfortable and bright and I never mind waiting there. More

taken care of promptly I needed to have my car serviced because it was time and we were also taking a long trip the following weekend. They fit me in, lent me a car and the I needed to have my car serviced because it was time and we were also taking a long trip the following weekend. They fit me in, lent me a car and then proceeded to deal with extra items in a timely fashion. More

Sticker Jacob Clew my Service Adviser took me right in and even washed my car Great Service as always . Been going there since 2006 and the Service is EXCEPT Jacob Clew my Service Adviser took me right in and even washed my car Great Service as always . Been going there since 2006 and the Service is EXCEPTIONAL as always More

Excellent service! The service here has always been outstanding. Their attention to detail and clear communication on what’s needed and what has been performed is excell The service here has always been outstanding. Their attention to detail and clear communication on what’s needed and what has been performed is excellent. I don’t think that their customer service could be surpassed by anyone. They really go above and beyond. This dealership is truly a pleasure to do business with. More

Oil Change Quick, efficient and cost effective. Drove in, wrote up the service requirement and waited for the vehicle. They cleaned the vehicle also. Vehicle run Quick, efficient and cost effective. Drove in, wrote up the service requirement and waited for the vehicle. They cleaned the vehicle also. Vehicle runs great. More