MetroWest Acura- Service Center

Excellent service that is customer friendly! There is another Acura dealership in Boston where I go to work, but I prefer Herb Connolly in Framingham because of the customer friendly service team There is another Acura dealership in Boston where I go to work, but I prefer Herb Connolly in Framingham because of the customer friendly service team and their service team manager, James Brown. James makes it a point to greet **every** customer who stops by for service, asks questions to understands the service needs, sometimes inspects the vehicle and offers his expert opinion, and overall makes sure that nothing less than excellent service is provided. More

Dale was great Dale reviewed what the mechanics recommended and what it would cost in a timely manner. The coupons help defray some of the cost and my car came back Dale reviewed what the mechanics recommended and what it would cost in a timely manner. The coupons help defray some of the cost and my car came back fixed and clean in 4 hours. No hassle or haggling involved. Thanks Dale. More

Excellent Customer Service in Service I am very familiar with this dealership having car shopped here before and having an Acura in the family. I was in for an oil change on my Honda and w I am very familiar with this dealership having car shopped here before and having an Acura in the family. I was in for an oil change on my Honda and was treated as well as anyone else who brought their Acuras in. When someone is exceptional, I feel that it is worth noting. Cindy Cacella greeted me with a smile as I told her my plan was to just do an oil change. She explained that my car was due for a few things, and what I liked is that she didn't push me into getting a new air filter or rotating my tires, even though they were due. She understood when I told her I just had my tires rotated and I wasn't interested in the air filter even though she mentioned it. She did her job well and was still polite when I declined. Cindy was personable and also reminded me to put my registration back in the glove box because she knows so many people forget, me being one of those people post-car service. She gave me an update on my car and when it was done, she handed me the report and asked if I had questions but didn't rush me. Lastly, I was very impressed with the car wash and that even the roof of my car was done as well as my floor mats. Kudos and thank you to Cindy and the crew at this dealership! More

Herb Connelly always treats me right! Needed new tires for my 2010 MDX they matched price I had in hand! Was also doing an oil change and live that they gave me a loaner car while they ha Needed new tires for my 2010 MDX they matched price I had in hand! Was also doing an oil change and live that they gave me a loaner car while they had my vehicle! Kevin is always helpful and I appreciate the honest from this dealership! More

You guys are awesome! You do not pressure me or force me into things I dont need . You are always informative and help me to do what is right for me and my car. You do not pressure me or force me into things I dont need . You are always informative and help me to do what is right for me and my car. More

Service Dept I bought my RDX at your dealership and have been coming back for my car service since. Although I only have used 2 Acura dealerships for my car servi I bought my RDX at your dealership and have been coming back for my car service since. Although I only have used 2 Acura dealerships for my car service, I must say that your service dept team (advisors and technicians) are the best in New England - if I might say! A big shout out to Cindy Cacella - service advisor - great job Cindy! Cindy is prompt, courteous, attentive to my needs and sometimes dumb questions! Keep up good work H. Connelly Acura team and you will have me as an Acura lifer. Thanks Howard T. More

My 2nd visit was great, my 1st was not Mike was very helpful and diligent about making sure my MDX got the repairs it needed. I didn’t feel pressured into anything and I felt he was honest. Mike was very helpful and diligent about making sure my MDX got the repairs it needed. I didn’t feel pressured into anything and I felt he was honest. He is the reason I will come back. I did not feel that way about the previous representative I met with, and I felt like I was being oversold on excessive repairs. In fact this visit was my last attempt to come for service. But after working with Mike, now I will be back! More

New Year resolution for an old car (2004) I brought my 2004 Acura in for an inspection to feel more secure driving it in the new year. I received a very good report and will continue to bring I brought my 2004 Acura in for an inspection to feel more secure driving it in the new year. I received a very good report and will continue to bring it in periodically when I feel something is not right. Here's to another year and another good report to go into 2020 More

Service Prompt. Friendly. Accomodating. Helpful. Car was clean. Coupon applied when asked. When i called ahead to inquire about a loaner car I was told my ser Prompt. Friendly. Accomodating. Helpful. Car was clean. Coupon applied when asked. When i called ahead to inquire about a loaner car I was told my service was too short by a shuttle could be provided. When i arrived multiple loaners had been turned in and I was given a loaner car for errands. More

The car needed a variety of things fixed and all was complet Dale handled the issues with my car calling with daily updates and details. He was very easy and friendly to deal with. The dealership is nice and c Dale handled the issues with my car calling with daily updates and details. He was very easy and friendly to deal with. The dealership is nice and clean. More