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891 Reviews of MetroWest Acura- Service Center
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August 01, 2019
Great customer service I thought my appointment was 12:30 but it was 2:30! They didn’t flinch. Said they would make it work and they did. Great comfortable waiting area with I thought my appointment was 12:30 but it was 2:30! They didn’t flinch. Said they would make it work and they did. Great comfortable waiting area with phone chargers, beverages and snacks. Felt very comfortable there and made waiting for my car so easy. Friendly professional service. Six out of five ?? ‘s! More
by Acurardx2019
Employees Worked With
John Delmonaco, Jimmy Goon, Dennis Murray, Gil Berkman, James Pirkey, Craig Bentley, Ryan Gorman, Ethan Rawson, Ryan Mcllelan, Brian English
July 31, 2019
Safety Recall Service The service department is professional, friendly and efficient! The safety recall work was performed in less time than expected and they kept me up- The service department is professional, friendly and efficient! The safety recall work was performed in less time than expected and they kept me up-to-date with text messaging. More
by PMMBBB
Employees Worked With
Kevin and Jim Brown in service
July 19, 2019
Once Again Herb Connolly ROCKS! I just love my car...it is my baby and when I accidentally backed into a poll I was furious with myself! (so NOT like me!) But when I called James Br I just love my car...it is my baby and when I accidentally backed into a poll I was furious with myself! (so NOT like me!) But when I called James Brown in Service, he did not miss a beat and told me to call the Body Shop there at HCA. I did and Bill Cuddy was prompt, courteous and quick to make me feel better that "they got this and would make my car good as new". And he was right....they did! They were very accommodating about getting it done on my schedule, in the time they said it would take and it looks brand new. I am so glad I went to HCA for ALL my Service and Body Shop needs...they are the BEST! More
by BHamlin
Employees Worked With
Bill Cuddy, James Brown
June 06, 2019
Another great service visit Once again I was well taken care of by Jim and his team at Herb Connolly Acura in Framingham. That is why I keep going back. Things get done right the Once again I was well taken care of by Jim and his team at Herb Connolly Acura in Framingham. That is why I keep going back. Things get done right the first time. Keep doing what you’re doing. It works and brings your customers back. Thank you More
by ROSEMCAHILL
Employees Worked With
Kevin Hagerty , Gil Berkman
June 04, 2019
Great service as always Mike explained all the details regarding the service that would be performed. Pointed out few issues and suggested what needs to be done earlier (safe Mike explained all the details regarding the service that would be performed. Pointed out few issues and suggested what needs to be done earlier (safety reasons) and what can wait. Reliable and great experience. More
by Acura Driver
Employees Worked With
Mike (Service)
June 03, 2019
Good people, good service! They think about the customer. I believe they communicate well and honestly and understand it's all about the customer Period! Thanks mark Bonifaci They think about the customer. I believe they communicate well and honestly and understand it's all about the customer Period! Thanks mark Bonifacio. Mb More
by Mbonifacio
Employees Worked With
Dale
June 01, 2019
Amazing as always Herb Connolly Acura Service always exceeds my expectations. My service adviser is Kevin and he is always one step ahead of me. He is very mindful of m Herb Connolly Acura Service always exceeds my expectations. My service adviser is Kevin and he is always one step ahead of me. He is very mindful of my time and gets me out there as fast as possible. Gets me the best price on the services I need..and tells me if a service is not needed! More
by BLNDBRM727
Employees Worked With
Kevin Hagerty, Jimmy Goon, Nick Mazzotta
April 22, 2019
Great as always Great customer service as always. Very helpful, prompt and good communications. Also very accommodating for loaner, schedule challenges. It’s v Great customer service as always. Very helpful, prompt and good communications. Also very accommodating for loaner, schedule challenges. It’s very helpful to have prompt service to accommodate work schedule. More
by Rcnatick1977
Employees Worked With
James Pirkey
April 08, 2019
Great Service I had an appointment, the service manager knew exactly what I was schedule for. he took care of my service and finished within the promised time windo I had an appointment, the service manager knew exactly what I was schedule for. he took care of my service and finished within the promised time window. More
by Fbishay
Employees Worked With
John Delmonaco
April 05, 2019
Staff was professional and effective. I came in to address a possible excessive oil consumption problem identified by the Honda Corporation that may apply to my 2014 Acura TL.. I also got I came in to address a possible excessive oil consumption problem identified by the Honda Corporation that may apply to my 2014 Acura TL.. I also got an oil change and inspection. All issues were effectively addressed and I got a car wash to boot! More
by Greg
Employees Worked With
Ms. Casella
