MetroWest Acura- Service Center

Great service as always! Came in for a routine oil change and the team went above and beyond to make sure all components of the vehicle were top notch. and the team went above and beyond to make sure all components of the vehicle were top notch. More

First service for new car Prompt, courteous, thorough explanations. Cindy, service rep, was excellent in all regards. Comfortable waiting area provided. We live 45 minutes f Prompt, courteous, thorough explanations. Cindy, service rep, was excellent in all regards. Comfortable waiting area provided. We live 45 minutes from Herb Connolly Acura but will continue to go there for service as it is a first class operation. Everyone with whom I interacted was very good but, unfortunately, I didn’t get all of their names. More

Great service Came in unannounced with an air bag system alert. They took it, looked, assessed, ordered the sensor and gave me a loaner. Jeremy was great. Came in unannounced with an air bag system alert. They took it, looked, assessed, ordered the sensor and gave me a loaner. Jeremy was great. More

Courteous, professional, on time and honest. Cannot ask for a better experience and this service department obviously has great leadership. I needed the most up to date service and they gave me a loaner t for a better experience and this service department obviously has great leadership. I needed the most up to date service and they gave me a loaner to use because it was overnight. My car was immaculate when I picked it up! More

Service was great, staff was helpful and polite! Service was done in a timely manor. I did not have to wait and service rep was very accommodating. My car came back to me clean, vacuumed and running great! was done in a timely manor. I did not have to wait and service rep was very accommodating. My car came back to me clean, vacuumed and running great! More

Dependable, efficient and easy, as always. Had a 60,000 mi + A1 Service done. Scheduling was easy, stayed at dealership while the work was done and was able to do my own work in the quiet room Had a 60,000 mi + A1 Service done. Scheduling was easy, stayed at dealership while the work was done and was able to do my own work in the quiet room in the dealership. No problems, everything done in the amount of time I was told, and no issues. Always feel that my car and I are well cared for whenever I take it in. Every person I've ever dealt with over more than a decade of going there has been friendly, helpful and accommodating. More

Service department went above and beyond. Needed oil change and a small repair in body work. Found I needed break work. Was leaving town, but Kevin arranged to have car dropped off at house w Needed oil change and a small repair in body work. Found I needed break work. Was leaving town, but Kevin arranged to have car dropped off at house when work was done. Work was done on time, car was delivered to house. Exceptional service. Thank you! More

Tire would not hold air. Service found a screw in tire No Appointment. fixed tire and I asked for A-1 Service since it was not too busy. I'm always taken car of and treated nicely. Very pleased, Marshall No Appointment. fixed tire and I asked for A-1 Service since it was not too busy. I'm always taken car of and treated nicely. Very pleased, Marshall Karp More

Great service experience 15,000 mile service and repair of damaged side mirror. Very prompt service and explanation of needed repairs from Jeremy. Service and staff at HCA alw 15,000 mile service and repair of damaged side mirror. Very prompt service and explanation of needed repairs from Jeremy. Service and staff at HCA always top notch. More

My experience with the service department and James in particular was truly the smoothest and exceptional customer service I have received in a long time. Highly qualified person. Thank you! Alison particular was truly the smoothest and exceptional customer service I have received in a long time. Highly qualified person. Thank you! Alison More