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Metro Nissan of Montclair
Montclair, CA
796 Reviews
Metro Nissan of Montclair has been in the community since 1970. Our commitment is to exceed our customers expectations. From Sales to Service and Parts Dept you will get the best service and experience.
Why?
That's "Doing it Right!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 8:30 PM
Sunday 9:00 AM - 8:30 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 796 reviews
February 27, 2011
The best customer service I have recieved. I was very pleased and felt welcomed. They worked with me whicied made me feel as confortable and I will most highly RECOMMENDED this dealership! Awsome custome pleased and felt welcomed. They worked with me whicied made me feel as confortable and I will most highly RECOMMENDED this dealership! Awsome customer service. Thank You Metro Nissan! They sure do knowhow to make you feel like family! More
by patti_23
Employees Worked With
Infran (Team Leader), Sam (Sales Rep), and Finance Manager
February 23, 2011
He explaind the car i was interested real good told me how it worked, and all the models their was avaylble for me. i was realy satisfide with the test drive and i realy liked the car he helped me choose. how it worked, and all the models their was avaylble for me. i was realy satisfide with the test drive and i realy liked the car he helped me choose. he's a good sales man he noes his cars and his job real good excelent sales man... More
by tamayo909
Employees Worked With
Miguel Angel Reyes
February 16, 2011
I walked in to the dealership expecting the worst as I have bought a few cars in my time. Vince Contreras was our sales person and was extremely polite and helpful. He got me into the car I wanted without have bought a few cars in my time. Vince Contreras was our sales person and was extremely polite and helpful. He got me into the car I wanted without any hassles. Jay was our finance guy and worked his magic in less time than expected. Our overall experience at Metro Nissan in Montclair was excellent. We will definitely be back in the future and will refer friends and family to them. Thanks for helping me get in my new Altima. It's perfect. More
by kvanlith08
Employees Worked With
Vince Contreras, Jay Noor
January 31, 2011
My experience @ Metro Nissan, was a blessing. I was treated honestly with no hagling xxxxxxxxx and with great respect. Astrid was delightful, Fernando was honest and I felt the whole team of people I treated honestly with no hagling xxxxxxxxx and with great respect. Astrid was delightful, Fernando was honest and I felt the whole team of people I worked with was out for me and my best interests! I truly felt comfortable purchasing my vehicle from Metro Nissan and I DID NOT feel taken advantage of! It was the best car buying experience I have ever had! More
by laivy13
Employees Worked With
Fernando, Ceasar, Raza and Astrid
January 31, 2011
I had an overall great experience with Metro Nissan of Montclair. Mr. Joseph Moore was very knowledgable and did an excellent job in helping me find a perfect car! Mr. Moore was very helpful and I find t Montclair. Mr. Joseph Moore was very knowledgable and did an excellent job in helping me find a perfect car! Mr. Moore was very helpful and I find that he definetly gave me a great deal with my car. Overall, I had an exceptional experience with Mr. Moore and Metro Nissan of Montclair! More
by pinkshorty
Employees Worked With
Joseph Moore
October 22, 2010
I took my car for it's first oil change today. From the moment I arrived to the moment I left, I received the best customer service. The service department was informative when I arrived and the oil chane moment I arrived to the moment I left, I received the best customer service. The service department was informative when I arrived and the oil chane was done quickly plus I got a car wash. 3 different workers came up to me and asked me how I was doing and how I liked my car. I've never recieved service like this at any other dealships I've been to in the past. I'll be taking my car to Metro Nissan for all service from now on. I'm a stickler for good customer service and Metro Nissan did not dissapoint. I give them 5 stars!! More
by karlnati
Employees Worked With
Fernando Alcaraz
September 14, 2010
I was been to dealer for a new Murano and i had the appointment with Raj and when i got their he greet me as his VIP guest. He show me Murano we test drive the murano we love the Murano and Raj experie appointment with Raj and when i got their he greet me as his VIP guest. He show me Murano we test drive the murano we love the Murano and Raj experience, he show us every feature on Murano and we surprised with some of tips what we don't know about the murano Navigation and tecnology, We got great deal and we highly recomend this dealer to other People to buy the car from Metro Nissan Montclair, If possible work with Raj. More
by debosingh
Employees Worked With
Raj Bartia
September 14, 2010
I recently bought a Nissan Altima and I feel like a winner! It was a very pleasant car purchase experience.This dealership is just emaculate buzzing with very friendly staff. I was treated with respect winner! It was a very pleasant car purchase experience.This dealership is just emaculate buzzing with very friendly staff. I was treated with respect and I did not feel stressed or pressured to make the purchase. Raj,the salesman was very polite,honest, professional and knowledgeable about the product. If you are in the market for a Nissan car; I highly recommend Metro Nissan in Montclair. More
by ramni
Employees Worked With
Raj (sales),Zak(service), John Rocha(service)
September 11, 2010
I had an incredible experience at this dalership!!! I was truely treated like I was a star. I do appreciate the difference between Metro Nissan and the other places that I have purchased cars at before. I truely treated like I was a star. I do appreciate the difference between Metro Nissan and the other places that I have purchased cars at before. I highly recommend Metro Nissan of Montclair to everyone!!!!! More
by caseywright
Employees Worked With
astrid and monica
September 07, 2010
I have never been so insulted in my entire life. I decided not to purchase a car after the negotiation process broke down because they offered several discounts that seemed to disappear in the final s decided not to purchase a car after the negotiation process broke down because they offered several discounts that seemed to disappear in the final stages. I thanked the sales people for their time and started to walk out. I then asked the financing person to shred my documents because I did not want my social security number and personal information sitting around their office. What happened next stunned me. A manager with curly hair, blue eyes, and a large build walked down his steps and asked me where they went wrong. This innocent question escalated when I pointed out that about $1500 disappeared from the discount offers. I asked him to shred my personal information and he said he would AFTER he got to get his point across. I reached over to the credit application and he yanked it out of my hands and said the paper was HIS property and it belonged to HIM I had already signed it and therefore it was HIS decision how it was used. I then requested that he shred my personal information and repeated himself. He would shred them AFTER he got his point across. This level of unprofessionalism is completely unheard of with in a customer-based business. My friend stepped in and said "don't talk to him like that" to which this sales manager snapped "I will talk to him however I want". He said he needs to shred the papers because he could get sued if he did not (wait a second... why are they starting to talk law suit?) however, I could watch him if I wanted to. I agreed but he crumpled the papers up and threw then in a bin without shredding and said "what are you still doing here?" and threw me out of the dealership. Who gets thrown out of a dealership for requesting their personal information like driver's license, home address, social security number gets shredded? This was probably because he never intended to follow through on my request. If my ID gets stolen I will know who to blame. Geeze... if they wanted to sell me the car they could have if they gave me every discount on the original document. Now I will never shop at Metro Nissan. I will never recommend Metro Nissan. I would also caution anyone to think twice when you give this company your personal information. After my story was posted on Facebook a friend said something very similar happened to her. I was lucky I guess because when she got upset after discounts disappeared in her final contract, she was disturbed enough by the dishonesty that she was threatened to be escorted off the lot by security guards. Luckily in the end she was allowed to leave on her own. A representative from the dealership eventually contacted me to offer an apology for the manager’s behavior. Thank you GianCarlo, it was big of you to apologize and I appreciate it. It was explained that the manager was actually not an employee of the dealership but he worked for an outside contracting company. If this is the case, it brings to light a very unpleasant and unknown practice: why is an unaffiliated individual given my records and personal information and nobody from the dealership stopped this person from harassing a customer in front of everyone on the lot? More
by jm91763
Employees Worked With
Edwin, Jim Gillenwater, GianCarlo
