Metro Nissan of Dallas

Purchased new Rogue was given two keys from dealer. The following day discovered one key did not work. Immediately contacted dealer being that vehicle had just been purchase the night before. Was basically following day discovered one key did not work. Immediately contacted dealer being that vehicle had just been purchase the night before. Was basically told I was on my own key was not covered under 90 day warranty. After stressing vehicle had just been purchased and key given to me by the dealer and was not working dealer SHOULD fix. Was told my options were to go to walmart and purchase battery at my expense and see if that worked or take in to service dept and be charged. Charged to have something fixed that NEVER WORKED. I have 3 words for any potential customers of Bankston Nissan Dallas and they are "DON DAVIS NISSAN"!!!!!!!!! More

First told me 1 1/2 hrs to make a key told them I didn't have that muchtime, he talked to manager said he would get out in 30 mins or less. 1 1/2 hours later and attempts at selling , oil change, inspectio, have that muchtime, he talked to manager said he would get out in 30 mins or less. 1 1/2 hours later and attempts at selling , oil change, inspectio, remote. And on and on and still don't have car. Also won't give estimate when came inbut just quoted me my bill, $35 for key, 110 labor. I will never come back here or efer anyone here. More

I hate this dealership, they sold me a car that I loved at a very high price. Buyers Beware do your research really well before negotiating the vehicle that you like. Nissan has one if the most beautiful at a very high price. Buyers Beware do your research really well before negotiating the vehicle that you like. Nissan has one if the most beautiful cars around but dealerships like Bankston Nissan of Dallas will spoil the happiness for you by selling the car at a very high price and conducting business in an unethical manner. More

I wanted to thank all of you @ Bankston Nissan especially Mr.Les Hopkins for how easy it was to buy a car from your dealership. He made sure that I walked away thinking it couldn't have been any easier than Mr.Les Hopkins for how easy it was to buy a car from your dealership. He made sure that I walked away thinking it couldn't have been any easier than this. Everything was sorted out, explained and made clear enough for anyone to understand. I love my car and couldn't ask for anything more. Purchasing my vehicle was a wonderful experience!! The vehicle's price, quality and especially the customer service by Les was top of the line. The car is fantastic as I am extremely impressed at the overall quality of the car and I take pride in showing it off to my friends who actually just love the car!!!! I have to give you guys a triple plus rating for your service as I came in a couple of times and Les took perfect care of the situation and addressed all my concerns. Infact he also made sure to send me follow up emails after the purchase of my vehicle to make sure everything was ok. This made me even more comfortable about choosing your dealership for doing business. I am pleased that the spirit of service is so strong with your dealership. Good job guys. Very satisfied!!!!!! The commitment to taking care of your customers is a RARITY these days, and this is so greatly appreciated at your dealership. Your care in dealing with me has really made an impression, I wouldn't hesitate to recommend you to my friends or family. Thanks again for all your hard work in making my purchase easy and stress free as now you have an appreciated and valued customer added to your list!! More

Jason was extremely helpful by taking my calls as a General Manager. He put in direct contact with TJ who was extremely professional and shared a lot of good information to help me make the right choic General Manager. He put in direct contact with TJ who was extremely professional and shared a lot of good information to help me make the right choice. I'm extremely happy with the purchase and knowing I received the best deal. Thanks to you both. More

I wanted to tell everyone about my experience with Bankston Nissan in Dallas. Sales - They have the most knowledgeable & friendly sales team that I have ever seen. They answered all my questions and Bankston Nissan in Dallas. Sales - They have the most knowledgeable & friendly sales team that I have ever seen. They answered all my questions and listened to what I said. We picked the right vehicle the first time around and I didn't have to haggle for hours over the price. Finance - Their financial team was top notch! Finance for me has always been the scary part of buying a vehicle. It's a lot of mumbo jumbo that most people try to rush you through and you feel violated at the end of it. Not with Bankston, they took the time and made sure I knew everything I was signing, I felt like they were working for me and not the dealership. I would recommend Bankston Nissan to anyone who is looking for not only a new vehicle but a partner. Thank guys! More

LETS JUST SAY IF YOU NEED RESULTS THIS IS THE PLACE TO GO. I WAS COMING FROM TYLER, TX(1HR 10MIN AWAY). THEY MADE SURE THAT I LEFT WITH A CAR FROM BANKSTON NISSAN. THEY WERE PERSISTENT AND FRIENDLY. DIDNT GO. I WAS COMING FROM TYLER, TX(1HR 10MIN AWAY). THEY MADE SURE THAT I LEFT WITH A CAR FROM BANKSTON NISSAN. THEY WERE PERSISTENT AND FRIENDLY. DIDNT NEED TO DEBATE ON GETTING A CAR FAX FROM THEM BECAUSE THERE IS ONE IN EVERYCAR AND THEY SHOW YOU THE REPAIRS THEY'VE DONE UPFRONT! More

After making apointments twice in 2 years for something other than routine maintenance, I got the round around before I could even get anything done, they do not care unless you want to spend $$, your warr other than routine maintenance, I got the round around before I could even get anything done, they do not care unless you want to spend $$, your warranty they do not want to do business with. The buying experience was good but service is a ripoff. Will not not not buy from them again. More

Car had 165 miles on it when purchased as new. At 26,000 Car had 165 miles on it when purchased as new. At 26,000 miles the dealership had "aligned" it, etc. 2 times. The first at around 3-4,000 miles when Car had 165 miles on it when purchased as new. At 26,000 miles the dealership had "aligned" it, etc. 2 times. The first at around 3-4,000 miles when extreme tire wear was noticed. Had it in again for the same problem... asked about help with replacing tires. They thought that was out of the question. Did say we must hit alot of curbs, etc. Took car to McKinney Nissan at 15,000 miles and again had it aligned which we paid for. At that time, so we could safely take our new car on vacation, bought 2 new Continental tires. $300 to prepare a new car??? This dealership also said once wear starts, aligning and rotating will not stop the uneven wear. So, both remaining tires need replaced at 26,000 miles. I've never had a car that couldn't easily go 50,000 miles on a set of tires and even wear. QUESTION.....is there anyway to determine if the car had damage in the 165 miles it was driven before we purchased it??? We think it is very possible. More

Unlike the others, my buying experience was excellent. I got a very good price on a Versa. They worked long and hard to get me a good financing rate. I rolled over some negative equity so that typically is got a very good price on a Versa. They worked long and hard to get me a good financing rate. I rolled over some negative equity so that typically is a financing nightmare. All and all I would buy from them again. We will see how the service goes later. More