Metro Nissan of Dallas

Needed a Car and was helped by Juan González. He got me in and out quick and easy. Definitely will be coming backing to see him in and out quick and easy. Definitely will be coming backing to see him More

OC was the best finance gentlemen that took time explain the ways to help us best and he sure did do that very funny guy.. the ways to help us best and he sure did do that very funny guy.. More

Shout out to Jordon and the manager over @ Nissan getting me into my new maxima. Thank you so much!! Go see Jordon if you want a good car deal me into my new maxima. Thank you so much!! Go see Jordon if you want a good car deal More

Did an amazing job and very quick. Love my new 2020 Altima and got a great DEAl!! i strongly recommend to any one out there looking to buy a car! Altima and got a great DEAl!! i strongly recommend to any one out there looking to buy a car! More

Do NOT BUY here! EVER!!!! These guys will lie and lie to you again and again! They are selling hail damaged vehicles as new. They won't even tell you unless you ask for a rep These guys will lie and lie to you again and again! They are selling hail damaged vehicles as new. They won't even tell you unless you ask for a report stating there has not been any damage to the vehicle. We are talking about NEW vehicles with 25 miles on them. But they have had extensive glass breakage and hail dent repairs. They will not tell you unless you ask for a printed statement stating whether there has been damage. I highly encourage you to buy elsewhere! BEWARE!!!!!! More

Bait and Switch Artists I just had a very dissatisfying experience with this dealership. I was interested in a certified used car they listed on their website. So going fro I just had a very dissatisfying experience with this dealership. I was interested in a certified used car they listed on their website. So going from experience with other dealers, I contacted the dealership to verify the car was still in stock and available. I received an email response at 11:45 am letting me know that they indeed had the car and asked when I would be in to look at it. Since I live about one hour away, I told them I could be there by 1:30 pm. I then got ready and actually made good time, arriving at 1:15 pm. Mind you only 1-1/2 hours after getting the assurance the car was available. Guess What! I get there and they "can't find" they keys. After about 30 min., they tell me that the car was sold this morning... Funny how they had someone look at and buy the car in the 15 min. remaining in the morning after they told me it was available. Of course they were more than willing to show and sell me other cars they did have. Of course more expensive than the one I was interested in. Bottom line.... I have had this happen before and will not be making any return trips to this dealership. Regardless of how good of a deal they advertise. They obviously do not value their Customer's time. Be educated ave your money and avoid them. More

Dishonestly representing inventory We had the WORST experience with AutoNation Nissan. I would not recommend this dealership to anyone. Beware of inaccurately represented cars here. Aft We had the WORST experience with AutoNation Nissan. I would not recommend this dealership to anyone. Beware of inaccurately represented cars here. After countless hours, 6 visits to the dealership, and going through 4 different cars we finally and unhappily walked out with a vehicle. My fiancé and I were shopping for a 2016 Nissan Maxima and had found one at AutoNation Nissan Dallas. After getting a good quote that said the car had 15 miles on it, my fiancé went to purchase the car—I’ll call it Car #1. While waiting on finance, he test drove Car #1 and it turned out it had close to 4000 miles on it instead of the 15 miles on the quote. That’s clearly not a new car. The salesman promised to get another car for us from a different dealership in the color of our choice. There was a lot of back and forth, and the salesman got another 2016 Maxima in to the dealership (in the wrong color, but we decided to look at it anyways) and we went to test drive and hopefully buy this car—Car #2. Everything seemed good about Car #2, but the back seatbelt didn’t buckle. So they took it to maintenance to replace the back seat and when they pulled the seat out, they found a bunch of broken glass in the back and in the trunk. Car #2 had hail damage, presumably, that was undisclosed. They apologized and said they would get another car for us and that they would look it over thoroughly before we got it. We went back to the dealership to check out Car #3 which they had brought in from another AutoNation dealership. The salesman had apparently looked over it and the miles were accurate, there was no glass in the back seat, and things were supposed to be good. I took a quick look at this Car #3 and there was clear hail damage on the roof of the car, the hood of the car, and the trunk of the car—probably at least 5 noticeable dents and once I started looking harder, there were at least 15-20 dents all over Car #3 that were deemed to be irreparable. Again, undisclosed hail damage. Clearly the salesman either didn’t look over Car #3 or he was incompetent to tell if a car was in selling shape. This was our 5th visit to the dealership and we left without a car AGAIN. The salesman and sales manager were apologetic and said they would have another car for us and that they would make it right. We went back later that week, our 6th time to the dealership, to look at Car #4. We finally walked out with this car, after haggling more over the prices. I am extremely unhappy with the entire experience. I feel that the whole situation was completely dishonest as 3 out of 4 cars were inaccurately represented to us, and I hope that people read this review and take their business elsewhere so they don’t end up with cars that have hidden issues that AutoNation Nissan hasn’t disclosed. Our Salesman Charles Thrower and his Sales Manager Garrett Polanco were nice, but for them to try and sell us 3 flawed cars before finally getting one right is completely unacceptable. More

Lie to me, and Loose my Business Forever For apx. 3 months a salesperson Charles had been contacting me sometimes three times a week. He proceeded each time to explain they desperately neede For apx. 3 months a salesperson Charles had been contacting me sometimes three times a week. He proceeded each time to explain they desperately needed to buy my Altima since they were in High Demand. I was in the market for the 2016 Frontier, and decided to come in (even though his persistence was annoying, and previous bad experiences from them). Seeing that I lived over an hour and a half away, and work a great deal of hours I asked if all of my paperwork besides the vehicle appraisal could be completed previous to coming in. I sent appropriate information, and was told that my vehicle would be written off to a zero balance as well as the new vehicle start over fresh with payments. Stipulations for me coming in were to have a lower payment, lower interest rate, and not owe anything on my trade in. I was told all of this was ALREADY approved. LIES LIES LIES LIES.... No paperwork completed, no credit check completed, no recollection as to my trade in of the Altima being involved, and to top it all off they were not even going to offer fair market trade in value. Also, no actual knowledge about the 2016 Frontier SV which I was going to purchase. After wasting about an hour and a half of my time, and continuing to play the "Sales Game" (of which I am NOT intimidated by anyone) he left the "Cubicle" twice, came back each time telling me, "You're ok with this", which was a significantly higher payment, and I would owe a signficant amount on the Altima. No, I am NOT ok with someone who lacks understanding of what they are trying to sell. I am NOT ok with someone wasting my time, and spitting lies every other phrase. The third time anyone came back with an offer, he sent in the finance person. He wouldn't even come back himself. WIMP! Charles Thrower from AutoNation Dallas Lies, and knows NOTHING about the vehicles in which he is "trying" to sell. I will not be back to buy my Mom an Armada, and anyone who sparks the conversation will learn of the incompetent employees of AutoNation. (This is not the first bad experience, just the newest) More

Worst Ever! We were working with them on a lease and they do not honor schedule appointment. Instead of apologizing for the lateness of his salesmen, or find some We were working with them on a lease and they do not honor schedule appointment. Instead of apologizing for the lateness of his salesmen, or find someone else to help us; the Manager, whom I can only assume had his customer service training at the DMV, told us "If you don't want to wait there are other Nissan dealerships out there." They don't want your business here! If their Manager have that mentality, imagine what their sales and service staff must be like! More

Unacceptable warranty repair process. This dealership has a flawed process to handle warranty work. Less than a week after buying a vehicle, it went back for a warranty repair. They made u This dealership has a flawed process to handle warranty work. Less than a week after buying a vehicle, it went back for a warranty repair. They made us wait three days to get warranty approval to perform the repair. In the mean time we were told that they had to order a replacement part. The real reason why the repair was delayed is because they needed approval from the warranty although the vehicle was purchased less than a week. This is totally unacceptable. They were prompt to cash the check the same day they receive it but they can't process a warranty repair in three days? The sale process was very efficient. Kimberly handled it in a very professional and friendly manner. If these reviews are read by someone at the dealership, they need to know there is room for improvement in the way warranty repairs are handled. Please do not make your customers wait when you have all the information at your fingertips. More