Metro Mazda of Mesquite

Excellent service! everyone at the dealership was very friendly. Great service. I would highly recommend this dealership to anyone looking for a new car. They at e everyone at the dealership was very friendly. Great service. I would highly recommend this dealership to anyone looking for a new car. They at every knowledgable. More

Happy trade in experience. I was trading in my 2015 looking to lower my payments. Theresa had two great options for me. I was test drive them both and was given payments option I was trading in my 2015 looking to lower my payments. Theresa had two great options for me. I was test drive them both and was given payments options. Totally met my criteria. More

Amazing! There aren't enough words to describe how much I appreciate Mike and Mazda of Mesquite. Mike went above and beyond to help make my first NEW car buyin There aren't enough words to describe how much I appreciate Mike and Mazda of Mesquite. Mike went above and beyond to help make my first NEW car buying experience so simple and painless. I honestly made the drive to Mesquite because I saw a used Mazda 3 that I wanted. Literally the moment I pulled up, someone was coming back from test driving it (they ended up buying it). Mike went out of his way to make sure I found the vehicle that I wanted. I never felt I was being pressured to buy a new car. He worked a deal and found a new one that was perfect for me. I know he stayed well past closing time to make sure that I was taken care of and that I was happy with my purchase. I never felt rushed or felt that I HAD to buy a car that day. He answered all my questions and had so much patience with me. When I went to pick up my plates, everyone there was so friendly and helpful. Mike saw that my month old car was already dirty (thanks to driving on country roads) so he got me a free car wash before they put on the plates. It might not be the closest Mazda dealership to me, but I will make the drive to Mesquite for any service needs I might have in the future. More

Worse dealership ever We purchased a pre owned vehicle. Sales man was incompetent and didn't know his job. Sales Mngr "Hoss" is a complete disrespectful dis honest liar. Th We purchased a pre owned vehicle. Sales man was incompetent and didn't know his job. Sales Mngr "Hoss" is a complete disrespectful dis honest liar. They were very rude to my Wife and I. Made promises and did not keep. Told us the car had no warranty and convinced us to buy the extended warranty. 1 week late its in service at another dealership and found out the original manufacturers warranty was still good. Even the owner Ryan lied to us, said he was going to re finish the chrome wheels on the car and after we bought he would not honor his promise. We've called them several several times and left messages and no one will call us back. I recommend not using this place. Let us waiting and sitting for several hours.They will lie to you and not stand true to their word. Not professional at all. More

Dishonest sales team Was trying to negotiate pricing for a 2016 Miata Club within reasoning, but the sales personnel involved acted like it was the end of the world. One f Was trying to negotiate pricing for a 2016 Miata Club within reasoning, but the sales personnel involved acted like it was the end of the world. One flat out lied to my face saying they were the only dealer in the DFW area with a Miata with the options and color I was looking for in an attempt to keep me from leaving to another dealership. This was incredibly disrespectful considering the fact that I had only asked for that package and color because I had already test driven it at another dealer and was shopping around for better prices. Ended up buying the Miata I wanted at another dealership at lower payments than Mesquite was willing to go and with financing at a lower APR. Long story short, stay away. More

Worst service department ever. Their service department is incompetent and management doesn't care. The last time they changed my oil, they forgot to reset the service indicator. Th Their service department is incompetent and management doesn't care. The last time they changed my oil, they forgot to reset the service indicator. They claim they always air your tires, but as I left the dealership my tire pressure indicator came on. My car has been in at least 5 times for the same problem (which it has had since new). Every time it happens again they tell me to bring it in. They either apply an update or tell me they can't reproduce it. Twice they said the service manager would call me about the issue but he never did. At no point have they tried to replace parts, add data logging or anything else. They just repeatedly waste my time and gas driving the car out to them. I tried getting Mazda corporate involved but they are just as useless. They act like they are doing me a favor by letting me bring the defective car they sold me to them. I would not recommend a Mazda but if you must have one, stay away from Mazda of Mesquite. More

GREAT EXPERIENCE...GREAT CUSTOMER SERVICE At arrival to Mesquite Mazda I was able to browse the car lot without taunting of any sales person. After looking and returning to the main entrance o At arrival to Mesquite Mazda I was able to browse the car lot without taunting of any sales person. After looking and returning to the main entrance of the center my family was approached humbly by Mr. Greg Powell. In discussion of my current needs to purchase a vehicle Mr. Greg Powell was patient and detailed knowledgeable about each vehicle at Mazda and its amenities. Mr. Greg Powell is an excellent team member and I am excited and satisfied with the purchase deal of my new Mazda 6 sport thanks to Mr. Greg Powell. More

Excellent! So far so good! Test drove a 2016 mazda3 s grand touring earlier in the week with Nick Searcy. Was blown away by the car. I was replacing a Elantra th So far so good! Test drove a 2016 mazda3 s grand touring earlier in the week with Nick Searcy. Was blown away by the car. I was replacing a Elantra that had been totalled. I wanted the best car in that class. We were negotiating a lease for an i touring with a third party, not quite the car I wanted. We were to receive contracts to review the next week so we decided to approach Mazda of Mesquite by text because of our interaction with Nick. We worked with sales manager AJ and got the price for the s touring at a place we estimated would be worth the investment and the right monthly payment to buy instead of lease conveniently via text. We went down and drove the s touring and were ready to buy right off the transport truck. Don't get me wrong. When you purchase a car its going to be some negotiating for certain conditions even before talking to the finance person and picking a warranty. But it was a pleasure working with Nick. Best informative no pressure test drive experience ever. And we've bought at least 6 cars in the last 10 years. Then we had the pleasure of working with Alvin Davis wrapping up our warranties and financing. It was such a pleasure working with him and felt that he was very informative and helpful with any questions or concerns we had. He helped us understand the warranty coverage we needed for our circumstances and we were able to achieve the monthly payment we were aiming for. I highly recommend them. This was a great experience, we will use their service department in hopes that they are equally as great and will go to them next time we are ready to go buy another Mazda, which maybe soon, given the quality as compared to the loaded 2012 Volvo my wife has been considering replacing before the warranties run out. More

Happy Customer! Great and happy experience! Greg Powell from The Mazda of Mesquite Team was so awesome to work with and made buying a new Mazda CX-3 a fun and enjoya Great and happy experience! Greg Powell from The Mazda of Mesquite Team was so awesome to work with and made buying a new Mazda CX-3 a fun and enjoyable time! He's very knowledgeable and we left feeling like we got a great deal. Very trustworthy. We're extremely happy with the whole experience. We love our new CX-3! Zoom Zoom. :) More

Poor Post-Sales Experiences I am an internet buyer and years ago I purchased a CX-7 and it went off without a hitch. I made all my arrangements online. I took my trade in at th I am an internet buyer and years ago I purchased a CX-7 and it went off without a hitch. I made all my arrangements online. I took my trade in at the same time I picked up my new car. They just verified the condition of my trade, showed me the new car, and I signed the paper work and was gone in less than an hour. What car buying should be right? This year I tried to do the same thing. On the first visit they mislead me on my trade worth and we walked out after getting a quote for our trade thousands lower than what they said they would give based on photo's and detailed information I provided. A few weeks later they said they could now make the original deal. I said okay, have the new car ready and I will come get. I get to the dealership and they take 2 hours to re-appraise my trade. Then when I get to the paper work part it was like starting from scratch, even though I had already prequalified and sent in all my information. 4 hours later we leave with a new car. However, our troubles really began after the sale. I told them when my next payment was due (10 days) and I was assured the trade would be paid off by then. 6 weeks later it was still not paid off. I had to make multiple trips (45 miles away) to get it resolved. The dealership was very apologetic and assured me it would never happen again. Like a trusting fool I reached out to them a month later to get my daughter a car. I picked out the car online, gave them the purchase information, gave them an exact time of pick up, and expressed my expectations that the car and paper work would be ready to go when I got there and I could sign and drive. I was assured that would be the case. As you may have guessed it was not the case. Even without a trade I was in the dealership for 3 hours before we drove out. Since we live so far away, I asked the tags be mailed to me, and I was told they would be. However, this took 5 attempts with emails and broken promises before I received the tags. And guess what? The car had no bracket to hold the front license plate. Meaning, I was sold a car that was not street legal as delivered. I asked them to send me a bracket and he said it did not come with the car but he would do me a favor and send me one. That was 9 weeks ago. I have had multiple emails with multiple dates of when the bracket would arrive, but still nothing. The last 3 emails have gone ignored by the internet sales manager. Bottom line...... if you work at it you can get a good price, but they can't follow through on promises or post-sales actions. They could have had a customer for life who averages one car a year between family and business, but they blew it with me. I will not be back. The little things count. More