Back

Metro Lexus - Service Center

Cleveland, OH

5.0
162 Reviews

162 Reviews of Metro Lexus - Service Center

Sort by
June 16, 2022

Excellent service and answered all my questions. Waiting room is very comfortable! Easy to schedule an appointment More

by pgrzybo965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2022 -

Metro Lexus responded

Thank you for taking the time to leave a review! We're so glad the Metro Lexus team provided thorough assistance and that the waiting room was accommodating. We're also happy to hear your experience scheduling an appointment was seamless. Have a wonderful day!

June 12, 2022

Always excellent service. Quick and thorough turnaround. Friendly, knowledgeable staff. Facility is spotless. Loaner cars are clean and new. Latest technology employed. More

by mjlohio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Bekoscke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Tyndall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Metro Lexus responded

Thank you so much for this fantastic review! We're delighted that we've provided experiences that have been timely, knowledgeable, friendly, and more. We hope to see you again down the road here at Metro Lexus!

June 09, 2022

Got my ES serviced and Joshua was fantastic! No matter what I have gone to the dealership for, it is always such a pleasant experience. More

by abaezts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Metro Lexus responded

Thank you so much for this fantastic review! We're delighted that you always have pleasant experiences working with us here at Metro Lexus. We look forward to seeing you during your next service appointment.

June 03, 2022

My hour and a half at Metro Lexus was well within the appointment time allotted for my service. Paul was very accommodating and clearly explaining the work to be done. More

by daveandregg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Mapp, as always charming and outgoing.
Jun 03, 2022 -

Metro Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Paul. Drive safely, and we hope to see you back at Metro Lexus!

May 28, 2022

I had a very good experience at the dealership. Everything was Prompt and exactly what needed to be done. One also appreciates good service.. More

by Gggabram
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Metro Lexus responded

Thank you for the awesome review. We're glad that the team worked hard to ensure you were satisfied here at Metro Lexus!

May 26, 2022

Metro Lexus provides excellent service and follow up to all appointments. It’s always an enjoyable and satisfying experience. More

by pf23900
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Tyndall
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2022 -

Metro Lexus responded

Hearing you always have an enjoyable and satisfying experience with us truly makes our day! Thank you for the tremendous review and for choosing Metro Lexus!

May 14, 2022

Attentive service. Always do a great job. Cordis stays in touch and looks out for the customer! More

by JIm C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Bekoscke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Metro Lexus responded

Jim, thank you for the great review! We are so glad to hear that you had such a successful service experience working with Cordis and the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

May 12, 2022

Great team, knowledgeable, and client oriented. They keep the customer informed of progress and anticipated completion time. More

by lbricmont
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Gleydura
May 12, 2022 -

Metro Lexus responded

Thank you for your kind words! We are delighted to hear that you are satisfied with our service and truly appreciate you trusting the Metro Lexus team with your vehicle. Safe driving!

May 12, 2022

Service schedule on time, friendly and helpful staff. Having a loaner car was completely helpful. More

by rachelleshan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2022 -

Metro Lexus responded

Thank you for taking the time to share, Rachel! We are so glad to hear that you had a successful service experience working with the Metro Lexus team. Drive safely, and we hope to see you back!

May 08, 2022

I love the option of picking up my car bring it back for us older folks More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
May 09, 2022 -

Metro Lexus responded

Chris, thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Metro Lexus team. Drive safely, and we hope to see you back!

May 10, 2022 -

Chris responded

Chris Krasnobrucky

...
9
...