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Metro Lexus - Service Center

Cleveland, OH

5.0
162 Reviews

162 Reviews of Metro Lexus - Service Center

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September 22, 2022

Beside the excellent service that was provided on our vehicle… the communication from all service people was great . Since we were out of town , every call was very appreciated! Everyone was incredibly a More

by sueyuratovac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Bekoscke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Tyndall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charley Veira, Marcia Jackson
Sep 22, 2022 -

Metro Lexus responded

Thank you for sharing with the Metro Lexus team and leaving us a five-star review. We always strive to deliver excellent communication, so it's lovely to see this reflected in your most recent experience! Safe travels!

September 18, 2022

Metro Lexus service is the absolute best! ! They always go above and beyond. Thank you to the whole team More

by Ardarwish6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Bekoscke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Tyndall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charley Veira
Sep 19, 2022 -

Metro Lexus responded

Thank you for the great review! We are thrilled to hear that you are confident in the Metro Lexus team to get the job done. Drive safely, and we hope to see you back!

September 17, 2022

Jeff Miller amazing. Pete Mapp amazing too. The way I got treated was amazing. The parts manger Mike just very attentive. More

by BMW MAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Malzeke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The Porter.
Sep 19, 2022 -

Metro Lexus responded

We love seeing praise for our wonderful staff! Jeff, Pete, and Mike will all appreciate the shout-out. Drive safe, and thanks for choosing Metro Lexus!

September 09, 2022

Metro Lexus is a well run business compared to others I've dealt with. Very clean and everyone is very accommodating. Joshua my Service Manager was very good. Would recommend this dealership to all. More

by Penny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2022 -

Metro Lexus responded

Penny, thank you for the great review! We are thrilled to hear that you had a successful service experience working with Joshua and the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

Sep 09, 2022 -

Penny responded

You're very welcome.

September 09, 2022

Efficient, kind and always do great service. Have taken my car to them for 27 years and I have never been disappointed! More

by Jrmenger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
Sep 09, 2022 -

Metro Lexus responded

Your review is everything we hope to see! It's an honor to deliver courteous and professional service that's earned Metro Lexus your long-term loyalty. We look forward to working with you again next time!

September 07, 2022

Friendly staff, excellent service and advise. Mileage seems to have increased after Metro’s service More

by Honorbond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Bekoscke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2022 -

Metro Lexus responded

Thank you for the review! We are glad to hear that the team was able to get the job done. With regard to the rest of your feedback, if there is anything more we can do to assist you or help clear things up, please feel free to reach out. Best, Dan Booth - Service Manager - 216-916-6000

September 03, 2022

Great customer service and always helpful. Very good at follow up and very friendly to deal with. More

by LebLkomoroski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny
Sep 06, 2022 -

Metro Lexus responded

Thank you for sharing this positive feedback about our team! We are grateful fo your business and we hope to see you again at Metro Lexus. Drive safely!

August 23, 2022

Great service! Spotless environment! No surprises. They keep you informed of the service costs for your approval before any work is done. Been going there for y More

by margosian2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2022 -

Metro Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

August 20, 2022

Although it was very frustrating to get a vehicle over the past 6 months, once we were able to get a sales agent to respond to our calls and e-mails, we were very pleased with the service department and n More

by RH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan
Aug 23, 2022 -

Metro Lexus responded

Thank you so much for leaving Metro Lexus a five-star review! We understand the difficulty many customers have been experiencing with purchasing vehicles, so it's great to hear our team was responsive and helpful. See you next time!

August 12, 2022

My experience at Metro Lexus from the courteous and knowledgeable staff, to the complete, proper and quality service results of management and technicians has meet my uncompromising standards for my ve More

by RM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2022 -

Metro Lexus responded

Your review is music to our ears! We're thrilled we could deliver exceptional professionalism that's earned Metro Lexus your confidence. Thanks for supporting us by sharing your glowing appreciation. We look forward to working with you again down the road!

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