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This rating includes all service center reviews, with more weight given to recent reviews.
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156 Reviews of Metro Lexus - Service Center
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December 09, 2022
Great review, thanks to Paul in service. He personally took care of my car and made sure I had a ride to the airport and ride back to the dealership. He personally took care of my car and made sure I had a ride to the airport and ride back to the dealership. More
by kaneed
Employees Worked With
Helpful November 30, 2022
The service dept was very helpful in assisting with my car issue. They went the extra mile and were very informative. I trust their opinions. car issue. They went the extra mile and were very informative. I trust their opinions. More
by mmv3030
November 17, 2022
Great Customer Service. Fair Pricing. Convenient Scheduling. Professional 100% satisfied with entire experience. Highly recommend! Fair Pricing. Convenient Scheduling. Professional 100% satisfied with entire experience. Highly recommend! More
by CLUBMOMMY2003
Employees Worked With
Cassie Thadeus
November 15, 2022
I have been a Lexus owner since 2004 and have worked with many service consultants in both Florida and Ohio. Cassie Thadeus is, by far, the best. She is knowledgeable, professional and very cognitional to sp many service consultants in both Florida and Ohio. Cassie Thadeus is, by far, the best. She is knowledgeable, professional and very cognitional to speak with. Cassie makes me feel like I'm working with a trusted friend. Thanks, again, Metro Lexus for the great service and I would recommend your service department to anyone as long as they have the opportunity to work with someone as wonderful as Cassie. More
by gardnerlib
Employees Worked With
Cassie Thadeus
October 26, 2022
I have been dealing with Metro Lexus for 20 years. That tells you something. I have been loyal to Lexus and Metro Lexus because I believe in the quality of the vehicles and the quality of the dealersh That tells you something. I have been loyal to Lexus and Metro Lexus because I believe in the quality of the vehicles and the quality of the dealership. Our household has purchased a dozen vehicles over the years and we have had no regrets. Our most recent service with Metro and Paul Cooper in particular left us feeling well cared for once again. I have encouraged friends to experience Lexus and I’m proud to have been responsible for at least 3 purchases and 3 happy Metro customers. More
by LuvLexus
Employees Worked With
October 14, 2022
I was very pleased with the service on my RX350. Everything was done as promised. I would highly recommend Metro Lexus for their service department. Everything was done as promised. I would highly recommend Metro Lexus for their service department. More
by tonyweinert
Employees Worked With
October 13, 2022
Metro Lexus is amazing Paul my service advisor made me feel right at home, I had no worries he kept me informed and everything was done in a timely manner, thanks Paul and Metro Lexus feel right at home, I had no worries he kept me informed and everything was done in a timely manner, thanks Paul and Metro Lexus More
by mark
Employees Worked With
Other Employees :
Charley Veira, Marcia Jackson
October 13, 2022
The two people that I had interaction with were patient and very understanding of my problem. The problem was addressed in a timely manner. I expressed my gratitude for their professional approach. and very understanding of my problem. The problem was addressed in a timely manner. I expressed my gratitude for their professional approach. More
by jmholland41
Employees Worked With
October 04, 2022
Able to talk with a rep. In a timely fashion,given honest evaluation of the problems. Also had a free loaner car as well. In a timely fashion,given honest evaluation of the problems. Also had a free loaner car as well. More
by Berttwome
Employees Worked With
