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Metro Lexus - Service Center

Cleveland, OH

4.9
175 Reviews

175 Reviews of Metro Lexus - Service Center

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January 27, 2024

Mr. Miller was knowledgeable and efficient during my service experience. He also provided timely updates. More

by Toohappy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2024 -

Metro Lexus responded

We're glad to know that you had a positive service experience with Mr. Miller and our team here at Metro Lexus! Thanks for highlighting their efficiency and communication skills in your review. We hope to see you again!

January 26, 2024

Fantastic service , checked every thing like brakes. alignment, tire ware , changed oil , cleaned car inside, advised me about scratches on my mirrors from the car wash. More

by tedcwachs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Bekoscke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Miller
Jan 26, 2024 -

Metro Lexus responded

Thanks for putting your trust in the team at Metro Lexus to ensure your vehicle is in prime condition! Here's to a smooth, safe ride - take care!

January 23, 2024

very good service . very pleasant to talk with. also answer questions you my have. a pleasure to deal with. More

by jagszucs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Cooper
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Metro Lexus responded

We're delighted to know you had a positive experience with our team at Metro Lexus! We always aim to provide excellent service and answer any questions. Thanks for your kind words, we appreciate it!

December 18, 2023

Jeffery Miller of the service department is a manager/advisor who goes far above and beyond to provide professional, high quality service. He is knowledgeable, and beyond capable, plus goes that More

by emmzee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Metro Lexus responded

We're delighted to know that you had such a positive experience with our service department at Metro Lexus. It's great to see how much you appreciated Jeffery's dedication and professionalism. Thanks for your kind words; we'll be sure to pass them along!

December 07, 2023

Very efficient and timely service. Worked very well with Lexis body shop. Car was serviced and body shop work done within a week. More

by jwp137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Metro Lexus responded

We're glad to know that you found our service efficient and timely at Metro Lexus. It's great to see your car was serviced quickly! Thanks for the review.

November 04, 2023

My first Lexus was a 2004 and I would never buy anything else. My 2018 is my 5th Lexus and I love it. Excellent service and great coffee ☕️ More

by Becket
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Metro Lexus responded

Becket, we're so glad to know you've been loving your Lexus journey with us at Metro Lexus. Here's to many more years of excellent service and great coffee!

October 18, 2023

Great people. .Great service..Great cars This was my fourth purchase from Metro Lexus brookpark rd. Cleveland More

by Big truck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gleydura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sustersic
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Metro Lexus responded

We're so glad to know you've had consistently great experiences with us at Metro Lexus. It's always a pleasure serving you, and we look forward to helping out with any of your future automotive needs!

September 29, 2023

Sales approach and process was very transparent, with no "special waxes, cleaners or protectants" built into, or added on to the price. Service writers Dan Booth, Cordis Bunch and Jeff Miller are very pro More

by tommerm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tori Grinzinger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Gleydura
Sep 29, 2023 -

Metro Lexus responded

We're glad to know you appreciated our transparent sales approach at Metro Lexus. Thanks for recognizing Dan, Cordis, and Jeff's professionalism! We appreciate your feedback.

September 26, 2023

Lexus is great! Timely professional and listens to your concerns. The customer service is excellent. More

by MISSY3130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Malzeke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Metro Lexus responded

Thank you for your kind feedback. Communication and attentive care are our top priorities here at Metro Lexus, so it is good to hear that you felt taken care of by our team!

August 30, 2023

Jeff Miller is one of the best service advisors I have dealt with through many various manufacturing brands in the last 40 years. He is very knowledgeable, honest, and efficient, along with excelling at More

by gvaruolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Metro Lexus responded

We're so glad to know that you had a great experience with Jeff and our team at Metro Lexus. It's wonderful to see your trust in us for servicing your vehicle. Thanks for the review!

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