Metro Lexus - Service Center

SERVICE WRITER TOLD ANOTHER EMPLOYEE THAT I WAS FULL OF **** First, I would like to say that this is defiantly a problem person within the dealership. My issue is with Mark in the service department. Along with First, I would like to say that this is defiantly a problem person within the dealership. My issue is with Mark in the service department. Along with whoever put in excessive tire pressure the day I bought the car. The day that I purchased it they allowed me to swap out my belongings from my trade in. While in the back I seen and heard the tech having problems with the tire light. I assumed the tech was setting the pressures to specification. I was wrong. After 2 weeks of having the car the tire light came on. I stopped at a shop and found out that the tire pressures were all 60-64 PSI EXCEPT right rear. It was at 28 PSI. This is because the dealership over inflated all the tires so the tire light would stay off for a while. I contacted the dealership and they told me to bring it in. I took it in yesterday morning. When I arrived I was meet by Mark. He took my vehicle 30 feet through the next garage door and began talking to another guy. I heard Mark tell another employee that he's mad about the car. Stating I was crazy and that no way it had over 60 psi. I removed myself and the vehicle from the dealership. Completely disrespectful. I tried calling and speaking to management about this 2 times before writing this post!!!!! I left 2 messages. I will also be contacting the BBB. If you want the real deal about this dealer look at yelp!!!! I should have! More

A stranger but treated like I bought my car there My tire pressure light was on so I was in the area and stopped in and asked for them to take a look at. In no time at all I was back on the road with My tire pressure light was on so I was in the area and stopped in and asked for them to take a look at. In no time at all I was back on the road with tire pressure light off. No charge. A great place. Will be back for service in the future. More

Exceptional Customer Service! Recently had to have a service for my Lexus GX at Metro Lexus while I was visiting Cleveland Clinic. Superior service...these guys go above and beyo Recently had to have a service for my Lexus GX at Metro Lexus while I was visiting Cleveland Clinic. Superior service...these guys go above and beyond...Bravo! More

Shop around for Service! Shop around! I called Metro Lexus for a quote for 10k service, then called Akron/Canton for the same. A $200 difference in price! After calling Metro Shop around! I called Metro Lexus for a quote for 10k service, then called Akron/Canton for the same. A $200 difference in price! After calling Metro Lexus back they agreed to "honor" the price Akron/Canton Lexus had given me to keep my business. I was asked by one of Metro's service advisors if Akron/Canton Lexus was performing the same service because of the price difference, 10K mi service is the same no matter which dealership you use. I'm not as dumb as they think I am. Anyway, if you're reading this call around to other dealerships and get quotes before committing. I'd love to know how much I've overpaid over the years. I'm sure I'd be pretty upset if I knew. There's a reason Metro's dealership is as fancy as it is. More

Fantastic customer service & great service/repairs The service at Metro Lexus has been exceptional. All the staff that we interacted with were friendly and went out of their way to greet us and to mak The service at Metro Lexus has been exceptional. All the staff that we interacted with were friendly and went out of their way to greet us and to make sure we had what we needed. The service department was responsive to our concerns and prompt. This vehicle is used for business deliveries and they had us back on the road in one day. Metro Lexus is not the closest dealership to us but it is well worth the drive! We really appreciate the care and attention from Chris Johnson and from MJ in Service. More

Very expensive service compared to my regular Lexus service center, very poor customer satisfaction - they listed many problems despite my Lexus dealer in Akron Canton giving a green-light to my car j service center, very poor customer satisfaction - they listed many problems despite my Lexus dealer in Akron Canton giving a green-light to my car just recently. Most importantly they gave the car back to me after the repair they did(cost me close to 1000 for just two oxygen sensors and fuel induction cleaning) with a broken part in the engine room (I took the car back to them to repair the part they broke and good for them! they repaired it without question - who knows how many internal parts they have broken). The most distressing part is when I called them the operator directs the call but, they did not want to answer my call despite me calling 6-8 times. I guess they are trying to avoid after listening the voice mail I left the previous day, but being a medical doctor I know how important it is to listen to your customers. Will not recommend they center for service unless you don't have a choice. As to me I will take my car back to the Akron/Canton service center and will never come back here. On the other hand I do not know about their sales department and I can not give any comment on that. More