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Metro Lexus - Service Center

Cleveland, OH

4.9
174 Reviews

174 Reviews of Metro Lexus - Service Center

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August 31, 2019

Easy, quick, and rewarding experience I had the pleasure of working with Desiree Payne at Metro Lexus last week. I was interested in buying out my old lease, and she provided me with sever More

by Mjd4osu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sustersic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desiree Payne, Denae Jones
August 23, 2019

6mo service Chris is the best service advisor I have ever worked with. He is extremely pleasant, professional, and competent. I trust his judgement. Provides pers More

by Ladydina
Recommend Dealer
Yes
Employees Worked With
Chris Massaro
April 05, 2019

An Excellent Experience The Lexus Service Department is excellent, and, after service, my car was was returned in perfect condition. The information I was given by Cordis was More

by blueskirtwaltz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2019

A positive experience! The service was performed in a outstanding manner. I was told that my 10k service would take about two hours. So I waited. Sure enough, two hours late More

by Gkaleal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sandie Williams
February 18, 2019

Marvelous! Leased this car last year from Karen M. and couldn’t be happier. Contacted her this weekend with a question about vehicle and she responded immediate More

by Deb M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Mason
December 18, 2018

OUTSTANDING DEALERSHIP FOR SALES AND SERVICE ANNETTE AND I HAVE HAD EXCELLENT RELATIONSHIPS WITH TWO OUTSTANDING EMPLOYEES OF METRO LEXUS FOR THE PAST TEN YEARS. KEVIN McGUIRE IN SALES AND STEV More

by NETTIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire, Steven Gierke
September 01, 2017

Cordis Bunch was great. He gave me great customer service and I appreciate it. Good job Cordis and keep up the good work. Metro has and needs good employees like you. More

by Benny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch
August 17, 2017

Excellent customer service. I have chosen Metro Lexus as my service provider since I purchased a new Lexus ES350 in September of 2015. The ease in making the appointments via th More

by R.Griffin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch, Peter Hunt
December 07, 2016

SERVICE WRITER TOLD ANOTHER EMPLOYEE THAT I WAS FULL OF **** First, I would like to say that this is defiantly a problem person within the dealership. My issue is with Mark in the service department. Along with More

by Metrolexus
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
MARK
December 12, 2015

A stranger but treated like I bought my car there My tire pressure light was on so I was in the area and stopped in and asked for them to take a look at. In no time at all I was back on the road with More

by C Minar
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Don t know the employee name but I was completely satisfied.
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