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Metro Lexus - Service Center

Cleveland, OH

4.9
176 Reviews

176 Reviews of Metro Lexus - Service Center

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September 23, 2019

Wonderful This is my third Lexus ES 350. When I arrived at the Metro Lexus dealership I met Robert Sprosty. He was very attentive and patient answering all o More

by Grandmother
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Sprosty, Denae Jones
September 16, 2019

Service Department is the Best For many years, I have had my Lexus serviced at Metro Lexus. The service staff is friendly, knowledgeable, efficient, informative and fair. I have a More

by Jim C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Bekoscke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hilary Clark Street
August 31, 2019

Easy, quick, and rewarding experience I had the pleasure of working with Desiree Payne at Metro Lexus last week. I was interested in buying out my old lease, and she provided me with sever More

by Mjd4osu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sustersic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desiree Payne, Denae Jones
August 23, 2019

6mo service Chris is the best service advisor I have ever worked with. He is extremely pleasant, professional, and competent. I trust his judgement. Provides pers More

by Ladydina
Recommend Dealer
Yes
Employees Worked With
Chris Massaro
April 05, 2019

An Excellent Experience The Lexus Service Department is excellent, and, after service, my car was was returned in perfect condition. The information I was given by Cordis was More

by blueskirtwaltz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2019

A positive experience! The service was performed in a outstanding manner. I was told that my 10k service would take about two hours. So I waited. Sure enough, two hours late More

by Gkaleal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sandie Williams
February 18, 2019

Marvelous! Leased this car last year from Karen M. and couldn’t be happier. Contacted her this weekend with a question about vehicle and she responded immediate More

by Deb M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Mason
December 18, 2018

OUTSTANDING DEALERSHIP FOR SALES AND SERVICE ANNETTE AND I HAVE HAD EXCELLENT RELATIONSHIPS WITH TWO OUTSTANDING EMPLOYEES OF METRO LEXUS FOR THE PAST TEN YEARS. KEVIN McGUIRE IN SALES AND STEV More

by NETTIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire, Steven Gierke
September 01, 2017

Cordis Bunch was great. He gave me great customer service and I appreciate it. Good job Cordis and keep up the good work. Metro has and needs good employees like you. More

by Benny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch
August 17, 2017

Excellent customer service. I have chosen Metro Lexus as my service provider since I purchased a new Lexus ES350 in September of 2015. The ease in making the appointments via th More

by R.Griffin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch, Peter Hunt
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