Metro Lexus - Service Center

Justin and the team in the service department are awesome! I have a 2007 Lexus RX350 and ALWAYS have been afraid to take it to a Dealership shop for years! They were fair, very reasonable pri awesome! I have a 2007 Lexus RX350 and ALWAYS have been afraid to take it to a Dealership shop for years! They were fair, very reasonable pricing and had great customer service! I will be taking my car to the dealership from here on out for work! More

From start to finish my buying experience was fantastic. Christian sold to my specific needs and found exactly what I wanted. He had great follow up and still keeps in contact with me after the sale is ove Christian sold to my specific needs and found exactly what I wanted. He had great follow up and still keeps in contact with me after the sale is over. I made a new friend in this transaction And know that I can call/text Christian any day and he will be available to help me. Highly recommended!! More

Great service on my Lexus Rob Sprosty suggested i take my Lexus to Metro instead of a Conrads for a major repair. It took several days but they gave me a nice loaner and my ca Rob Sprosty suggested i take my Lexus to Metro instead of a Conrads for a major repair. It took several days but they gave me a nice loaner and my car runs great. More

Rob, not only did a great job when I purchased the vehicle, but he always stops by to say hello and ask how I am enjoying the car when I have it in for a service. Steven in the service department hand vehicle, but he always stops by to say hello and ask how I am enjoying the car when I have it in for a service. Steven in the service department handled my most recent service and he too was courteous and professional. The customer experience with Metro is second to none. More

Great people Great customer service!!!! I came in for routine service. Didn't know they were in major construction. I wanted to just drop off my car and find a q Great customer service!!!! I came in for routine service. Didn't know they were in major construction. I wanted to just drop off my car and find a quiet place to Do my homework but service wasn’t going to take long so there was no point in getting a loaner (which Michael offered). BC the place was being remodel/construction, space was very tight. I wanted to ask for a car but Michael found me a nice quiet office to work in, which is awesome and very much appreciated. Definitely will be back for more service here. Thank you to Pete for sharing is office with me, made me feel very welcomed. More

Friendly, Efficient and Personsonal. Hello my name is Billy. While traveling thru the Cleveland area with my wife. We had a most terrifying experience on the high way. We were going to vi Hello my name is Billy. While traveling thru the Cleveland area with my wife. We had a most terrifying experience on the high way. We were going to view some of the beautiful waterfalls the local area has to offer. When all the sudden. BOOM...The driver side rear tire blew out. We were at least a mile and a half from the nearest exit. There was no shoulder over this bridge. Traffic was raging behind as well as past us. Finally we made the exit. I got out and look at the rim where rubber used to be. I change the rim to the spare. It was a Sunday. Nobody was open " luckily". If I could of found anything open I would of just got the tire"s" put on and down the street we would of rambled. We had time to reflect and discuss who all to call in the morning. After calling a place called "Tire Guy" he got us thinkin. He mentioned all wheel drive sensors. Which is something I never thought of. That's when we called Metro Lexus. They quoted us right around the same price he did. The first person we met was Jeff Miller. Not enough great words to say about this man! He made a bad situation bearable to deal with. Was a true professional at all levels. Not at all stuck up or a stiff person! Knowing it is gonna take a couple few he lends us a car 8 years newer. And a galaxy nicer than the one we brought in for service. My wife and I are walking around at the cultural gardens. When my phone rings. It is Jeff letting me know that one of the sensors is indeed bad as well as my brake line. They will not be able to fix it until the parts arrive in the a.m. NOT A PROBLEM for us. We have one last night in the area anyway. I then get a call back with in seconds. It was Jeff again. He said there is a recall on the airbags. Since we will have it overnight. Were gonna take care of that at no extra charge. What a guy! Goes above and beyond! Didn't have to give me that sweet loner. Didn't have to fix my airbags. All and all when my car was done. I left the Metro Lexus felling a little better about the purchase I had made less than a year ago. I was a little rattled Sunday. By the time we left Tuesday. And after the tire discount from the brand I chose.It was in fact less expensive than any other quote we got. We are back home safe, and grateful! Thanks Jeff! More