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Metro Lexus - Service Center

Cleveland, OH

4.9
175 Reviews

175 Reviews of Metro Lexus - Service Center

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December 09, 2021

Very courteous and pleasant to talk too. Explained everything very well. Would definitely recommend this dealership. More

by Wink
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Metro Lexus responded

This sounds exactly like the informed and pleasant client experience we pride ourselves on. Thank you for the excellent review and for choosing Metro Lexus - we hope to see you again!

December 04, 2021

I met Marcia yesterday and she is a beautiful women and I could get over her attire with fringes.go get them marcia More

by Beth0819
Recommend Dealer
Yes
Employees Worked With
Marcia Jackson
Dec 06, 2021 -

Metro Lexus responded

Thank you for the kind words, Beth - we'll be sure to pass them along! Take care, from the whole Metro Lexus team!

November 19, 2021

I appreciated the friendly welcome and attention to my requests by Otis. I also appreciated communication regarding estimates on possible future repairs that Jeffrey provided to me and that he noticed th More

by SueLivingston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Bekoscke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian
Nov 22, 2021 -

Metro Lexus responded

Sue, our team genuinely wants to keep your car running like new! It's wonderful to hear that so many of our team members went above and beyond to ensure you had all the information and resources needed to make confident choices for the service of your vehicle. The entire Metro Lexus team is so glad to be your chosen service provider, and we look forward to lending a hand with your automotive needs in the future!

November 09, 2021

Always professional , timely, provides best opinion, not pushy, work done properly, follow up advise given More

by Nirajmistry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2021 -

Metro Lexus responded

We're so happy to hear that our team was professional, informative, effective and timely. Thanks for your confidence in our work here at Metro Lexus!

November 06, 2021

The times that we have been in for service - Jeffrey Miller has gone over and above expectations. He had provided outstanding service. He is definitely an asset to your organization. More

by laredo5537
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marisa Bekoscke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2021 -

Metro Lexus responded

We are happy to see that Jeffrey is creating wonderful experiences for you. Thanks for your continued support of Metro Lexus and we'll see you next time!

October 28, 2021

Everyone here seems very nice and are helpful. I always get a smile from both the Service Department and Sales. More

by jcscolaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2021 -

Metro Lexus responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful experience working with the Metro Lexus team. Drive safely, and we hope to see you back next time!

October 27, 2021

Jeff Miller as usual is excellent. Attentive to detail and proactive in his communication while while explaining in simple terms the work that was done and may be needed in the future. A trust worthy Lexu More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2021 -

Metro Lexus responded

We're delighted to hear that Jeff has made such a fantastic impression on you! Thank you for taking a moment to reflect on your experience - the entire Metro Lexus team appreciates the support. Take care!

October 26, 2021

The service department staff is friendly and they provide great customer service. I highly recommend Metro. More

by Cindy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cassie
Oct 26, 2021 -

Metro Lexus responded

We appreciate the confidence in our team's work! Thanks for giving us a shoutout here at Metro Lexus.

October 24, 2021

Simply beautiful everything and everyone I are wonderful even the dealership is beautiful loved every moment More

by Peanuts-23
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Jancha
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desiree payne
Oct 25, 2021 -

Metro Lexus responded

It makes us really happy to read this wonderful review. We're pleased to have your business and we appreciate your confidence in our work.

October 23, 2021

My sales nice and patiently to me! And They gave me a Surprise ! So nice!! More

by Cenmi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denae Jones
Oct 25, 2021 -

Metro Lexus responded

Thanks for the wonderful review of Metro Lexus! It makes us happy that our team delivered an excellent experience.

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