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Metro Lexus - Service Center

Cleveland, OH

5.0
162 Reviews
Call Service Center (216) 367-5877

162 Reviews of Metro Lexus - Service Center

Sort by
January 08, 2022

Informative, on time, service done as promised. Warranty honored. Car runs well. Returned clean and repaired More

by Seadock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2022 -

Metro Lexus responded

Thank you for sharing your terrific review! We are grateful to have you as a Metro Lexus customer and we hope to see you again down the road. Have a wonderful day!

December 24, 2021

This dealership is the best. I took my car in for routine service and Cassie’s customer service skills are supreme!!!! She is courteous, professional, knowledgeable and friendly. Regarding the service I rec More

by Aand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie
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Dec 27, 2021 -

Metro Lexus responded

We're delighted your service was so pleasant and seamless! Thank you for the lovely feedback and for trusting Metro Lexus with the job - we appreciate the opportunity to assist you! Come back next time!

December 18, 2021

Enjoyable experience. They addressed my problem right away. Problem. they stood behind their work. Service tech informative and easy to work with. More

by Nanmanka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2021 -

Metro Lexus responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that you had such a successful service experience working with the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

December 17, 2021

Quick, friendly, straightforward service. I was helped by Paul and Micah and they both were wonderful. More

by IKinn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micah
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Dec 17, 2021 -

Metro Lexus responded

Thank you for this wonderful review! We are pleased that our team delivered an awesome service experience, and it's great that Paul and Micah were nice to work with.

December 16, 2021

Joshua very helpful from the start. Everyone I spoke with very professional. Vey confident that my vehicle would be repaired properly and given honest advice. More

by tightanned
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2021 -

Metro Lexus responded

Thanks so much for giving Joshua and the rest of the Metro Lexus team a shoutout. We're pleased to hear that you were able to have a great service experience and we appreciate your trust. Safe travels!

December 15, 2021

I always have a great experience with Metro Lexus for more than 20 years. The Service Department fixes my car and it stays fixed. More

by Dwebb999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2021 -

Metro Lexus responded

Thank you so much for taking the time to let us know how happy you are with your experiences through all these years! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! - Metro Lexus

December 12, 2021

They are always nice and very helpful with all my automotive needs! Thanks METRO LEXUS! More

by icek8er
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2021 -

Metro Lexus responded

Thank you for the wonderful feedback! If there are any other automotive needs we can help you with, please don't hesitate to reach out! - Metro Lexus

December 09, 2021

Very courteous and pleasant to talk too. Explained everything very well. Would definitely recommend this dealership. More

by Wink
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2021 -

Metro Lexus responded

This sounds exactly like the informed and pleasant client experience we pride ourselves on. Thank you for the excellent review and for choosing Metro Lexus - we hope to see you again!

December 04, 2021

I met Marcia yesterday and she is a beautiful women and I could get over her attire with fringes.go get them marcia More

by Beth0819
Recommend Dealer
Yes
Employees Worked With
Marcia Jackson
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Dec 06, 2021 -

Metro Lexus responded

Thank you for the kind words, Beth - we'll be sure to pass them along! Take care, from the whole Metro Lexus team!

November 19, 2021

I appreciated the friendly welcome and attention to my requests by Otis. I also appreciated communication regarding estimates on possible future repairs that Jeffrey provided to me and that he noticed th More

by SueLivingston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Bekoscke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian
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Nov 22, 2021 -

Metro Lexus responded

Sue, our team genuinely wants to keep your car running like new! It's wonderful to hear that so many of our team members went above and beyond to ensure you had all the information and resources needed to make confident choices for the service of your vehicle. The entire Metro Lexus team is so glad to be your chosen service provider, and we look forward to lending a hand with your automotive needs in the future!

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