Metro Lexus - Service Center

This Lexus dealership is always consistently professional. Cassie is great and makes the process easy! professional. Cassie is great and makes the process easy! More

Josh, my service attendant was an expert to all my needs and concerns. Really appreciate him. needs and concerns. Really appreciate him. More

Terry was the only person at the dealership who seemed genuinely interested in helping me with the dilemma I had at the dealership, and she wasn’t even my salesperson.On 3/9/22, I brought my vehicle to th genuinely interested in helping me with the dilemma I had at the dealership, and she wasn’t even my salesperson.On 3/9/22, I brought my vehicle to the Dealership to have the Smartshield process applied that was paid for when I bought the vehicle in January 2022. The Dealership was thoughtful enough to call me and inform me of same. I live in Michigan and drove to Ohio. I informed Dealership of same and inquired about some type of reimbursement for gas. I also had to stay overnight, as I was informed the car needed to sit, as the Smartshield process would make the smell too strong to drive right away. I spoke with three people at the Dealership, with each person indicating they would call me back with an answer. No one ever called back. I drove to the Dealership a couple of days later. I spoke with two workers at the Dealership, who informed me they would talk to someone about my problem. No one ever came back, including the individuals who informed me that would get someone. After approximately twenty minutes, I informed the receptionist that they must want me to go away.. After hearing my problem while sitting at her desk, Terry came and helped me with my problem. The next day I came back to the Dealership to get my car. It looked good on the surface. However, when I got back home I noticed several scratches and paint bubbles on the car that were not previously there. Especially above and below the Lexus emblem on the trunk. I called back and informed someone in Service of what happened. He informed me he would forward my message to the Service Mgr., who wasn’t there that week. He hasn’t had a chance to address my problem as of yet, as I am writing the review the same day I received the vehicle from the Service Department. More

Jeff has always been helpful when it comes to servicing my car. I never have to worry when He is helping! my car. I never have to worry when He is helping! More

Took both of my vehicles in to get serviced recently. Cordis was wonderful, pleasant and professional! Cordis was wonderful, pleasant and professional! More

Regular servicing my Lexus ES at Metro Lexus is always a positive experience. Meeting with the same staff over the years reflects well on the dealership’s ability to retain knowledgeable, friendly and perso positive experience. Meeting with the same staff over the years reflects well on the dealership’s ability to retain knowledgeable, friendly and personable folks. Cordis Bunch in service and Matt Long in sales each take time to answer my questions. Thank you gentleman and all the folks in the ‘back office’ where the physical work is completed! More

Quick to correct problem. Kept me informed of progress. Everyone are alway polite Correction of problem was outstanding Everyone are alway polite Correction of problem was outstanding More

The friendly,efficient manner is inviting. Willingness and patience in answering questions is appreciated. Knowledge of the product by all involved brings confidence. The customer is made to feel import and patience in answering questions is appreciated. Knowledge of the product by all involved brings confidence. The customer is made to feel important. First class operation! More

Andrew was great. I needed some winter mats for my car and he ordered them and got them in quickly. Thanks!! and he ordered them and got them in quickly. Thanks!! More

Exceptional service- professional, courteous and thorough. Joshua and the recap video provided by the car technician went above and beyond thorough. Joshua and the recap video provided by the car technician went above and beyond More