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Metro Lexus
Cleveland, OH
3,122 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,122 reviews
March 31, 2025
I had the amazing experience with Maria she went over everything that I was looking for. She also answered all my questions that I had. I’ll definitely be coming back in to see her. everything that I was looking for. She also answered all my questions that I had. I’ll definitely be coming back in to see her. More
by Rz460
Employees Worked With
March 31, 2025
The dealership was outstanding at all levels. Tori was my first and primary contact at Metro Lexus. Information was presented clearly and comprehensively. I felt comfortable throughout the entire Tori was my first and primary contact at Metro Lexus. Information was presented clearly and comprehensively. I felt comfortable throughout the entire process. She is an asset to Metro Lexus. During my initial visit and other follow up visits, I had the opportunity to meet several others, and everyone was cordial and knowledgeable in their area. More
by jhpayer
March 31, 2025
Tori is super helpful and always my go to at Metro Lexus. She is reliable and always ready to find you the best lexus has to offer. She is reliable and always ready to find you the best lexus has to offer. More
by Hopeandjoy2023
March 31, 2025
Maria is wonderful. She told me the price and that’s what we paid! It was quick easy and painless. Go talk to her! She told me the price and that’s what we paid! It was quick easy and painless. Go talk to her! More
by jackievelladesign
Employees Worked With
March 31, 2025
María provided me with outstanding customer service and demonstrated her expertise in not only the product, but also her expertise in identifying and understanding client needs. I felt like she really car demonstrated her expertise in not only the product, but also her expertise in identifying and understanding client needs. I felt like she really cared about us. More
by RZ300
Employees Worked With
March 31, 2025
Very nice customer service Tori was very nice good customer service from her appreciate it all she did also, I’ll let friends no customer service from her appreciate it all she did also, I’ll let friends no More
by joe.cawthon
March 31, 2025
The staff was incredibly helpful. From the time I walked in the door until I picked up my new car the customer service was exceptional. From the time I walked in the door until I picked up my new car the customer service was exceptional. More
by cobrien
Employees Worked With
Other Employees :
I did not catch his name but the gentleman at the reception desk was awesome.
March 31, 2025
Tori always makes my experience special. She takes her time in finding the exact match for me every time. This is my 4th Lexus with Metro Lexus and I can't say enough about the sales and s She takes her time in finding the exact match for me every time. This is my 4th Lexus with Metro Lexus and I can't say enough about the sales and service team. They make you feel like you're at home. More
by Nancy
Employees Worked With
March 31, 2025
This dealership is a very professional operation. Everyone is helpful and it makes for a pleasant car buying experience. Everyone is helpful and it makes for a pleasant car buying experience. More
by gregjensen922
March 31, 2025
Seth was knowledgeable and expedient in explaining different models of svus. He was very kind and patient with all our questions. It was a pleasure working with Seth different models of svus. He was very kind and patient with all our questions. It was a pleasure working with Seth More
by Robin12358
