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Metro Lexus

Cleveland, OH

4.9
3,004 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,004 reviews

February 25, 2025

Beautiful dealership. Modern, clean and friendly. Awesome coffee bar station too! Trae went above and beyond to help us navigate the electronic system and even came to ou More

by lauriejgiaco
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trae Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Metro Lexus responded

Laurie, we're delighted to hear that Trae and Maria provided such exceptional service at Metro Lexus! It's wonderful knowing they went the extra mile for you. Enjoy your new vehicle, and thank you for recommending us!

February 24, 2025

Tamara Ponomarenko was very helpful and nice in finding us a used car we wanted. She made an effort to find the car that would satisfy us. Would highly recommend her whenever you are buying a car. More

by jackpotjoanne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruth from finance. Drew helped with explaining functions.
Feb 25, 2025 -

Metro Lexus responded

Thank you for the wonderful feedback! We're delighted to hear that Tamara provided such helpful service in finding your used car at Metro Lexus. We appreciate your recommendation and look forward to assisting you again in the future!

February 24, 2025

They were Very friendly and prompt with their customer service and very knowledgeable on their vehicles and easy to work with. More

by Jcshetzer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tysean Yorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Metro Lexus responded

We're delighted to hear that our team at Metro Lexus provided friendly and knowledgeable service. Thanks for the kind words!

February 21, 2025

Colin was nice and helpful, also Julie was a very big help in the process Love going there too More

by ntaher67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Brennan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Metro Lexus responded

Thanks so much for giving a shoutout to Colin and Julie! We love to hear when the Metro Lexus team is helpful. See you next time!

February 19, 2025

This is an efficient, clean, reliable dealership. I have been dealing since 1986.Very good. More

by sampradaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Metro Lexus responded

We are so grateful to have provided service to you for so many years. Thanks for choosing Metro Lexus as your go-to dealership!

February 17, 2025

I can’t say enough good words about our experience with Candice and Metro Lexus! She was efficient in procuring our car, when other dealers were slow. Then she was incredibly kind and extremely gracious More

by moxb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Candice Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Metro Lexus responded

Thank you for sharing your wonderful experience with Candice and the team at Metro Lexus! We're delighted to hear that she made the car-buying process efficient and personal, especially in taking such great care of your mother. Enjoy those good vibes in your new car!

February 17, 2025

Extremely helpful and professional. Efficient and fast . I was pleased with everyone there. Very friendly, knowledgeable More

by lisasavel7708
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Metro Lexus responded

Lisa, it's lovely to hear that you had such a positive experience at Metro Lexus! Thank you for highlighting the professionalism and efficiency of our team. See you down the road!

February 15, 2025

Metro Lexus and our amazing sales person Candice Thomas provided us with the ultimate Lexus customer experience!!! I’ve been a Toyota team member at the Georgetown Kentucky factory for 31 years and countin More

by msm2481153
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Candice Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Metro Lexus responded

We're delighted to hear that Candice and the Metro Lexus team provided you with such an exceptional experience! It's wonderful knowing we could honor your Toyota employee discount and make this purchase memorable. Thank you for recommending us, and enjoy your new vehicle!

February 13, 2025

Very professional and knowledgeable from the beginning of the service. It is an impressive dealership with many amenities. The service was thorough and was done very quickly. This is now my service center More

by Fran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Metro Lexus responded

Fran, we're delighted to hear that you had such a positive experience with our team at Metro Lexus! Thank you for choosing us as your service center. We look forward to serving you again in the future!

February 12, 2025

This is my second time buying a car with Candice, she’s very professional and super sweet. She got us all taken care of, and provided great service throughout the car buying process. More

by Lin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Candice Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Metro Lexus responded

Lin, we're delighted to hear that Candice provided you with exceptional service once again at Metro Lexus. Thank you for your continued trust in us! Enjoy your new car!