Metro Lexus

I love Metro Lexus!!! If your ever looking to purchase a luxury vehicle, check out Karen Mason at Metro Lexus!!! She is a phenomenal sales woman! She got me in the vehicle If your ever looking to purchase a luxury vehicle, check out Karen Mason at Metro Lexus!!! She is a phenomenal sales woman! She got me in the vehicle I wanted (exact model, year and color). The process was quick! The vehicle reveal was something I never experienced before!! I honestly didnt know anything like it exsisted! Denae (in finance) also made the signing process quick. Both ladies are amazing at what they do!! More

New vehicle for my wife I wanted to purchase a new vehicle for my wife on her birthday. I started by contacting Metro Lexus a couple days before via online inquiry and Desire I wanted to purchase a new vehicle for my wife on her birthday. I started by contacting Metro Lexus a couple days before via online inquiry and Desiree responded within minutes. She matched me with a couple of vehicle ideas and financing options. That same day I visited the dealership, where the whole staff knew what my plans were. It felt good to know they cared about my needs as a customer. My salesman was Victor, who was a very professional and genuine young man. Victor never tried to pressure me into buying anything, instead he spent most of his time listening and asking very specific questions. Throughout my time at the dealership, staff members came over and introduced themselves to me. On the day of the reveal, I was literally greeted by the whole staff eagerly awaiting my wife's arrival. Prior to her arrival, the staff placed my wife's new vehicle in a showroom covered by a sheet with a huge bow. My wife couldn't believe her eyes when the staff sang happy birthday and pulled off the sheet to reveal her new vehicle. The Metro Lexus staff was absolutely awesome from beginning to end and they have earned a customer for life. More

Best Experience Ever I recently leased an RX 350, and m I had the pleasure of having Christian Miller for an salesman, well he was more than a salesman he treated me like I recently leased an RX 350, and m I had the pleasure of having Christian Miller for an salesman, well he was more than a salesman he treated me like family, he absolutely went above and beyond. He took care of everything for me!! tMy stickers were about to expire, he had them sent to my home in less then 2 days, and to top that off I am a huge supporter of Breast Cancer Awareness, I shared that with Christian and he gave me all this PINK items in support of Breast Cancer, I am truly grateful for having had the opportunity to meet Christian in sales, Steven in service and there was an gentleman who was very nice also, who signed me up with the Museum, for my son. I believe he may have been in upper management (salt N pepper hair and well dressed)? I hope the right people view this, like the CEO, because your crew over at Metro Lexus ate fantastic!!! I would recommend Metro Lexus always, Customer Service is what makes you all STAND OUT More

Helpful, no pressure, informed overall great experience I recently was in a pretty traumatic car wreck where my car was totaled. I was under a lot of pressure to replace my car to get back to work and my da I recently was in a pretty traumatic car wreck where my car was totaled. I was under a lot of pressure to replace my car to get back to work and my daily living. I remembered Terry from my first car purchase. I called her, told her what had happened, what I was looking for and she went from there. She listened to what I wanted in a car. She understood how important safety was to me and was there every step of the way. She was knowledgeable and answered all my questions. It was first class all the way. I wouldn't want to go to anyone else for my next car. Terry and the the metro Lexus family had me back on the road in no time. Terry even made it extra special for me with a big car reveal. I am forever grateful for the experience and I highly recommend terry to my friends and family. She is truly the best sale person I have encountered in all my car buying experience. More

Wonderful Experience!!!!!! I had an amazing experience at Metro Lexus from start to finish. I called Wednesday afternoon about an NX that I thought was sold but still up on the I had an amazing experience at Metro Lexus from start to finish. I called Wednesday afternoon about an NX that I thought was sold but still up on the website with a reduced price. Christian called me back (after he found it) and explained that it was sold on Saturday but the deal fell through. I made an appointment to see the car that night. I test drove it and he said he would stay late to wrap everything up. I told him no need I would be back first thing Thursday morning. The next morning, everyone one was so nice. I was offered coffee, bagels, hot chocolate (the works!) He even let me borrow a charger for my phone. Settled everything up with Danae (who was also amazing!!!). I never felt intimidated or uneasy. They made the whole process a breeze. They even drove my old car from the store out to Kent (about a 50 minute drive) so that I could wrap things up before giving it to my mom. You have a great team on your hands and I appreciate everything you do to make this a stress free experience. More

Excellent service I most definitely enjoyed my experience at Metro Lexus. The sales staff are very knowledgeable and professional. I would most definitely return and wi I most definitely enjoyed my experience at Metro Lexus. The sales staff are very knowledgeable and professional. I would most definitely return and will refer others! More

Easy and fun car buying! Metro Lexus made purchasing a new car easy and fun. I wouldn't hesitate to make it your first stop. And I wouldn't be surprised if it's your only stop Metro Lexus made purchasing a new car easy and fun. I wouldn't hesitate to make it your first stop. And I wouldn't be surprised if it's your only stop. More

Great experience I couldn't have asked for a better experience at metro lexus. Christian was very informative and thorough with every question and answer. I would hig I couldn't have asked for a better experience at metro lexus. Christian was very informative and thorough with every question and answer. I would highly recommend this location and sales. More

First class all the way! I have never had a better experience buying/leasing a vehicle. Christian Miller was easy to deal with and was very knowledgeable about the ES 350 I'm I have never had a better experience buying/leasing a vehicle. Christian Miller was easy to deal with and was very knowledgeable about the ES 350 I'm leasing. Imagine getting a very noticeable ding on your vehicle within the first week of having it. That's what happened to me...I was very upset! I called Christian and he immediately set my mind at ease by telling me that he would take care of it. Within a week I had my vehicle back at the dealership and the ding was fixed at no expense to me. If you're interested in buying/leasing a Lexus vehicle then go see my friend Christian at Metro. He will take care of you throughout the process...and even after you take your new vehicle home! More

"All In" at Metro Lexus! What can I say? Who doesn't love a Lexus? But truly the team at Metro Lexus went "All In" to make my shopping and buying experience exceptional! A s What can I say? Who doesn't love a Lexus? But truly the team at Metro Lexus went "All In" to make my shopping and buying experience exceptional! A shout out to "Bosko" my salesman for a very professional presentation and a no pressure sales model. Best Birthday my wife ever had! More