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Metro Lexus

Cleveland, OH

4.9
3,117 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,117 reviews

September 28, 2021

Kevin was fantastic! He got us the car we wanted at a great price. I’ll go back to him again for the next one. More

by neilssmith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Sep 29, 2021 -

Metro Lexus responded

It is great to hear we had what you were looking for. Kevin will be happy to hear you went home in a car that is right for you. Enjoy! - The Metro Lexus Team

September 28, 2021

My first Lexus and everything about the experience went exceptionally well. Kevin came strongly recommended by a neighbor and now I understand why they are such loyal Kevin customers. More

by mary11428
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McGuire
Sep 29, 2021 -

Metro Lexus responded

Congratulations on your new Lexus! We're happy to hear Kevin was able to demonstrate our commitment to great service and provide a seamless car-buying experience. Enjoy the new ride! - The Metro Lexus Team

September 28, 2021

I joined the Metro Lexus family when I leased an ES300 in 2000. Since that inaugural day I have leased a total of eight Lexus models with the latest being my current 2021 NX300. Looking forward to celebrat More

by gwsvoboda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McGuire
Sep 29, 2021 -

Metro Lexus responded

Thank you for taking the time to share! We appreciate your business over the years and are thrilled to hear that you had such a successful purchase experience working with Kevin and the Metro Lexus team. Drive safely in your 2021 Lexus NX 300, and we hope to see you back again down the road!

Sep 29, 2021 -

gwsvoboda responded

Enjoyed taking the survey and being a " member" of the Metro Lexus family since 2000. Continued sucess to you all. Sincerely, George Svoboda

September 28, 2021

Excellent team work! Kevin in the Sales Department is courteous as well as prompt in responding to any questions I had. More

by me
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McGuire
Sep 29, 2021 -

Metro Lexus responded

Thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with Kevin and the Metro Lexus team. Congrats on your new vehicle, and we hope to see you back for your first oil change!

September 28, 2021

Kevin is always listening to my needs when it comes to purchasing a vehicle. This is my fourth Lexus I’ve purchased and have always been happy at the way I was treated as a customer. Keep up the great wor More

by Bamak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire, Denae Jones
Sep 29, 2021 -

Metro Lexus responded

Thank you for taking the time to share! We appreciate the kind feedback about Kevin and are thrilled to hear that he was able to assist with your car search. Enjoy your new vehicle and congratulations! We hope to see you back again at Metro Lexus!

September 28, 2021

On a Friday, a friend at Metro Lexus referred us to Kevin McQuire. We asked for a ride in a Lexus SUV. During the drive he explained a lot about the car and all the good features. As we came back to the d More

by Donna.mercuri
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Sep 29, 2021 -

Metro Lexus responded

Thank you for the great review, Donna! It is our goal to deliver a seamless and straightforward purchase experience, and it is wonderful to hear that this was reflected in your time working with Kevin and the Metro Lexus team. Drive safely in your new vehicle, and congratulations! We hope to see you back again down the road!

September 28, 2021

They were professional, knowledgeable, and very pleasant to do business with. I would recommend them to all my friends. More

by Mona
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Sep 29, 2021 -

Metro Lexus responded

Mona, thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful purchase experience working with the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

September 28, 2021

Christian was incredible!! He was very patient with me and answered all of my questions! I will defiantly refer him to family and friends. Thank you for everything I will be back. More

by moranda03
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Metro Lexus responded

Thanks for giving Christian a shoutout! We're pleased that he was patient and helpful.

September 28, 2021

Christian was very helpful through my car buying experience at Metro Lexus. This is my first Lexus and won’t be my last. Christian went over the vehicle with me to make sure I knew all the features More

by Heatherhayden88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Metro Lexus responded

Heather - Thank you for posting about your experience working with Christian! We are thrilled to hear that he provided informative service which earned your business. All of us at Metro Lexus appreciate your support and we look forward to working together in the future!

September 28, 2021

Working with Christian was a terrific experience! Very professional and exceeded expectations! We were impressed the moment we walked into the dealership and knew that this is where we’d be doing business More

by jamesc45
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Metro Lexus responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you had such a successful purchase experience working with Christian and the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

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