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Metro Lexus

Cleveland, OH

4.9
3,107 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,107 reviews

April 05, 2022

Was a very good experience with the staff and especially with Ryan took his time to explain and walk me through every detail even after closing time stay xtra time with me and my wife to walk us through eve More

by Jose M.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2022 -

Metro Lexus responded

Jose, it was our pleasure to assist you and your wife with your purchase! Thank you for choosing Metro Lexus and for stopping by to share your positive experience. Enjoy your new ride!

April 04, 2022

Working with Kevin is the reason I keep coming back to Metro Lexus. He's upfront, honest, and responsive. Always willing to help and great to work with! More

by johnr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Apr 04, 2022 -

Metro Lexus responded

Thank you for the great review. We're glad that Kevin has been responsive and great to work with. We appreciate your feedback and kind words. See you again next time here at Metro Lexus!

April 02, 2022

Matt is a great salesman and the dealership is top-notch. They always go out of their way to find me the car that I want. More

by aries1673
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar L.
Apr 04, 2022 -

Metro Lexus responded

We are delighted to have you as a returning customer! Thank you for trusting Matt and the team to set you up in a car that fits your needs. Safe travels from all of us at Metro Lexus!

April 02, 2022

Fabulous service. Prompt and thoughtful. Reassuring and thorough with SUV mechanical review. Pickup and return driver a true gentleman. More

by Lindameglin
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick the driver, Kevin McGuire
Apr 04, 2022 -

Metro Lexus responded

Linda, we can't ask for better feedback than this! Thank you for allowing the Metro Lexus team to take care of your service needs for your SUV, and we hope you'll continue to rely on us for many miles to come!

April 02, 2022

I have been a customer for many years, and would recommend this dealer ND Kevin McGuire to all my friends and family. He is responsive to my concerns, thorough, and professional. Well done Metro a More

by Smawaka
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Apr 03, 2022 -

Metro Lexus responded

What an outstanding review! Kevin and the Metro team are proud to go the extra mile for our guests, and it's wonderful to hear that this is what keeps you loyal to our dealership. Thank you tremendously for your positive feedback, and we look forward to your next visit!

April 01, 2022

Jessica has been an absolute pleasure to work with. She has stayed on top of our not so easy to find car hunt and kept us updated every step of the way! More

by asenders417
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Twardzik
Apr 01, 2022 -

Metro Lexus responded

We are thrilled to hear that you're enjoying working with Jessica. Thank you so much for trusting Metro Lexus with this purchase! We are excited for you to get into the right car for you.

April 01, 2022

I have worked with Kevin for over 20 years at Metro Lexus. Although I love Lexus, the primary reason I return to this dealership is because of Kevin. He is a true professional, always helpful, knowle More

by Thomas R
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Apr 01, 2022 -

Metro Lexus responded

Thomas, thank you for the great review! We are thrilled to hear that Kevin has delivered such outstanding service over the years. We will be sure to pass on your appreciation to him. Drive safely, and we hope to see you back again at Metro Lexus!

March 31, 2022

Kevin was fantastic throughout the entire search and purchase process. I started looking for a new car probably at the worst time when inventory was very limited. Kevin kept me constantly up to date on More

by thomer41
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Mar 31, 2022 -

Metro Lexus responded

Thank you for the great review! We are so glad to hear that Kevin delivered such an outstanding purchase experience. Drive safely in your new Lexus ES 350, and enjoy it! We hope to see you back again at Metro Lexus!

March 31, 2022

I've been dealing with Kevin McGuire for more than few years. He treats me and my wife extremely well. When we are looking for a car for her, he asks Ruthie what she wants not me ( as it MUST be). He is a More

by stevehovan
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Mar 31, 2022 -

Metro Lexus responded

Steve, thank you for the great review! We are so glad to hear that you are confident in Kevin to get the job done. We will be sure to pass on the kind feedback to him. We appreciate you taking the time to share and are looking forward to seeing you and your wife again at Metro Lexus!

March 31, 2022

Metro Lexus dealership has always welcomed me and my family with open arms l love this dealership!! More

by Big truck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McGuire
Apr 01, 2022 -

Metro Lexus responded

Thank you for taking the time to review us! We are thrilled to hear that you had a successful experience working with the Metro Lexus team. Drive safely, and we hope to see you back next time!

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