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Metro Lexus
Cleveland, OH
3,108 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,108 reviews
June 09, 2022
Great service, very helpful and extremely customer oriented and truly want the best for the customer. oriented and truly want the best for the customer. More
by Kwwalk811
June 09, 2022
Buying process was seamless. My salesperson Tori was a true pleasure to work with. I’m very pleased with the whole experience My salesperson Tori was a true pleasure to work with. I’m very pleased with the whole experience More
by sean.scully
June 07, 2022
Amazing dealership! Everyone was knowledgeable, friendly and ready to help. Ryan was very patient in helping us get the car we were happy with and went over every little Everyone was knowledgeable, friendly and ready to help. Ryan was very patient in helping us get the car we were happy with and went over every little detail so we knew exactly what we were getting. Highly recommend we are so happy with the service we received and our new car! More
by charise_vic
June 05, 2022
Everyone was very nice and professional through the entire process. Would definitely recommend this dealership. entire process. Would definitely recommend this dealership. More
by mccraken
June 03, 2022
My hour and a half at Metro Lexus was well within the appointment time allotted for my service. Paul was very accommodating and clearly explaining the work to be done. appointment time allotted for my service. Paul was very accommodating and clearly explaining the work to be done. More
by daveandregg
June 02, 2022
Very professional, helpful and personable. The whole process was very easy and I would recommend anyone to Tori! The whole process was very easy and I would recommend anyone to Tori! More
by Bill Ziadeh
June 01, 2022
Bought a used vehicle everyone was great. Our salesperson was Ryan i he was professional and answered all of our questions , we also met Dave in finance he was detailed and organized , Our n Our salesperson was Ryan i he was professional and answered all of our questions , we also met Dave in finance he was detailed and organized , Our next purchase will be from Metro Lexus , great experience.. More
by Mark Hanna
June 01, 2022
Very good people Very good cooperation Nice Dealer organized location I took my car very very clean Thank you for this service organized location I took my car very very clean Thank you for this service More
by ahmed
Employees Worked With
May 30, 2022
It’s very hard to do this evaluation given the unusual circumstances. The vehicle I purchased took 9 months from the first conversation I had with Tori and Mike the manager to the time it finally arrived circumstances. The vehicle I purchased took 9 months from the first conversation I had with Tori and Mike the manager to the time it finally arrived. The delay is 100% on Lexus. Tori tried to keep us informed the best she could but for the first five months there was little new Info coming from Japan. I love the NX I purchased just wish it could have arrived sooner. I ended up purchasing a car that I wasn’t able to test drive and never saw the 2022 version until. I went in to take delivery.I know there are a lot of supply chain issue to blame but this purchase took a lot of faith in Lexus to buy a $55k vehicle sight unseen. More
by Rebsplace2
Employees Worked With
