Metro Kia of Madison

Wouldn’t recommend, wouldn’t shop there again. So very disappointed with my experience here. Had a great time with James as we were test driving a couple cars, then they showed us a newer 2016 Kia So very disappointed with my experience here. Had a great time with James as we were test driving a couple cars, then they showed us a newer 2016 Kia Optima which I fell in love with. I made two separate visits there and tried to negotiate price but for some reason I was turned down. They didn’t even consider my offer which was fair as I had plenty of time to do my research. They also didn’t bother to counteroffer. The car had bad brake rotors which they did not disclose and blamed it on the brakes being “rusty” from sitting on the lot. The manager Ryan practically kicked me out of there making me feel like I couldn’t afford the car I wanted. I’ve never had such experience at a car retailer before where they didn’t want my business. I got the car I wanted somewhere else and I wouldn’t recommend this place to anyone I know. More

happy Saturday! Best car shopping experience I have ever had! Made sure they found a car and price to fit your budget. No pressure no hassle. Went above and beyond w Best car shopping experience I have ever had! Made sure they found a car and price to fit your budget. No pressure no hassle. Went above and beyond what they had to do to make the sale fit your needs. More

Outstanding, excellent service I worked with Robert Martin and the Sales Manager Alex and these two gentlemen were outstanding and wonderful to be around. They made my car buying ex I worked with Robert Martin and the Sales Manager Alex and these two gentlemen were outstanding and wonderful to be around. They made my car buying experience wonderful. I recommend dealing with Robert and Alex on every visit! More

Soul 2017 Marcus Johnson is a great dealership! They've been working so hard to get me a new vehicle that I wanted.. I'm really appreciate your service... I wil Marcus Johnson is a great dealership! They've been working so hard to get me a new vehicle that I wanted.. I'm really appreciate your service... I will come back for next vehicle.. :) More

Marcus Johnson Bought my first car and he was so nice! New nearly everything about many different cars and directed me to my future car which was perfect. Such a gre Bought my first car and he was so nice! New nearly everything about many different cars and directed me to my future car which was perfect. Such a great guy and awesome sales consultant! More

Great experience with Marcus Johnson I hit a deer a week ago and totaled my beautiful car. I went in to Metro Kia of Madison with a very specific idea of what I wanted. I didn't want to b I hit a deer a week ago and totaled my beautiful car. I went in to Metro Kia of Madison with a very specific idea of what I wanted. I didn't want to be hounded or pushed into getting a vehicle that was out of my price range. From the beginning, Marcus Johnson was polite, funny, easy going, knowledgeable, and didn't make me feel pressured. As a young car buyer, I didnt know quite what to expect from my experience. Marcus went above and beyond my expectations. I am very thankful for his excellent customer service. More

I strongly recommend KIA Anthony was a great help with my journey, he made this KIA mine as soon as possible; Thank you for making this possible, your friendliness & just help Anthony was a great help with my journey, he made this KIA mine as soon as possible; Thank you for making this possible, your friendliness & just help in general! More

Nice folks, good dealership warranty I had a good experience buying a new car here. The salesperson, manager, and finance person all were very friendly and pleasant to work with - no pres I had a good experience buying a new car here. The salesperson, manager, and finance person all were very friendly and pleasant to work with - no pressure or slime. They worked hard to give us what we were looking for in terms of the car and the price. We were impressed with this dealership's extra 20 mile/200,000 warranty. More

I was very disappointed In the way they handled my sale Do NOT buy from THIS dealership unless you can read through all of their lies. The sales manager promised every day for five days straight to help Do NOT buy from THIS dealership unless you can read through all of their lies. The sales manager promised every day for five days straight to help resolve our differences , but five days straight , I never got a call. More

Exceptional customer service! The whole car buying experience was exceptional from beginning to end. By far the most pleasant and easy purchase of a new vehicle. We felt like we h The whole car buying experience was exceptional from beginning to end. By far the most pleasant and easy purchase of a new vehicle. We felt like we had a whole team at our service getting us what we wanted and that they were working for us not against us. From the moment we set foot on the lot until we drove off in our new vehicle, the whole process was positive! Kia quality is high and customer service is of the same standard. Overall a very good experience! More