Metro Kia of Madison

Rocky experience from the start Well my experience at Metro Kia has been rocky from the start, I have been told may different things throughout my experience all contradicting the ot Well my experience at Metro Kia has been rocky from the start, I have been told may different things throughout my experience all contradicting the other. When we arrived we were met right away and the sales person said he would definitely get us in a vehicle that night even though it was only 1hr until closing time, I said that would be great... so he brought up a vehicle that had almost everything we asked for in it took it for a test drive and liked it, asked if there were any others we could look at that might have the options we wanted he advised us that he did not have any that had all or some more of our options so we settled on getting the one we test drove. Next the finance manager came in and offered us a number of extended options which included Extended Warranty, a package that offered free oil changes at any KIA Dealership, extra key fobs (1 per year with deductible weather lost, stolen, or Broken), and a protection package that would “protect the seats from stains and the paint from Scratches and Dings” when we asked him for an extra key (only came with one) he said that I could come back at a later date and just pay the $50 deductible for a secondary key and I said ok, they put a dealer plate on it (had to sign a rental agreement which I had for 3 weeks which was weird the rental agreement was the only paperwork I received when we left) and we drove it off the lot at around 10:30-11:00, the next day we realized they had put two different brand and tread tires on it and brought it back, were were advised that since they were brand new tires they would not replace them so that they all matched (I talked to a few other KIA dealerships and was advised that they should have put matching tires on it before the sale), I finally received the “welcome call” to which they asked me a lot of questions that i could not answer and they asked why I didn’t have my paperwork for for the sale which i should have received before we left the dealership advised them I didn’t receive any other paperwork and had to go back to get it and the finance manager laughed and said “yeah we forgot to give you the paperwork” I then took it into Russ Darrow for an oil change and was advised I “did not have any packages that included Oil Changes or the options to receive a Key Fob for only $50 the only package received was for an Extended Warranty and that the protection package I bought was only Scotch Gard on the seats and a rust proofer that was the same as what is already applied at the factory” which cost $700, so I went back to Metro and was advised that all that was offered to me was the Protection Package and the General Extended Warranty and that if I wanted the other package it would cost me an additional $500+ (even thought that package was offered to me and I accepted) but as long as I brought the vehicle back to Metro for oils changes they would be free and was advised that the Sales person and the Finance person that I dealt with were no longer employed by Metro Kia, that same day I went to the service department to advise them that my High Beam Headlight on the drivers side is pointing into the air and not the road at that point I was told I would have to pay $75 to figure out what was wrong (even though it is still under warranty) this should not be the case since it is still under warranty I’m just going to have to deal with it because I’m not paying $75 for them to tell me something I already know and should be covered under the original factory warranty, now at metro I was advised that the oils changes were not included with the sale and would not be free... More

Wouldn’t recommend, wouldn’t shop there again. So very disappointed with my experience here. Had a great time with James as we were test driving a couple cars, then they showed us a newer 2016 Kia So very disappointed with my experience here. Had a great time with James as we were test driving a couple cars, then they showed us a newer 2016 Kia Optima which I fell in love with. I made two separate visits there and tried to negotiate price but for some reason I was turned down. They didn’t even consider my offer which was fair as I had plenty of time to do my research. They also didn’t bother to counteroffer. The car had bad brake rotors which they did not disclose and blamed it on the brakes being “rusty” from sitting on the lot. The manager Ryan practically kicked me out of there making me feel like I couldn’t afford the car I wanted. I’ve never had such experience at a car retailer before where they didn’t want my business. I got the car I wanted somewhere else and I wouldn’t recommend this place to anyone I know. More

happy Saturday! Best car shopping experience I have ever had! Made sure they found a car and price to fit your budget. No pressure no hassle. Went above and beyond w Best car shopping experience I have ever had! Made sure they found a car and price to fit your budget. No pressure no hassle. Went above and beyond what they had to do to make the sale fit your needs. More

Outstanding, excellent service I worked with Robert Martin and the Sales Manager Alex and these two gentlemen were outstanding and wonderful to be around. They made my car buying ex I worked with Robert Martin and the Sales Manager Alex and these two gentlemen were outstanding and wonderful to be around. They made my car buying experience wonderful. I recommend dealing with Robert and Alex on every visit! More

Soul 2017 Marcus Johnson is a great dealership! They've been working so hard to get me a new vehicle that I wanted.. I'm really appreciate your service... I wil Marcus Johnson is a great dealership! They've been working so hard to get me a new vehicle that I wanted.. I'm really appreciate your service... I will come back for next vehicle.. :) More

Marcus Johnson Bought my first car and he was so nice! New nearly everything about many different cars and directed me to my future car which was perfect. Such a gre Bought my first car and he was so nice! New nearly everything about many different cars and directed me to my future car which was perfect. Such a great guy and awesome sales consultant! More

Great experience with Marcus Johnson I hit a deer a week ago and totaled my beautiful car. I went in to Metro Kia of Madison with a very specific idea of what I wanted. I didn't want to b I hit a deer a week ago and totaled my beautiful car. I went in to Metro Kia of Madison with a very specific idea of what I wanted. I didn't want to be hounded or pushed into getting a vehicle that was out of my price range. From the beginning, Marcus Johnson was polite, funny, easy going, knowledgeable, and didn't make me feel pressured. As a young car buyer, I didnt know quite what to expect from my experience. Marcus went above and beyond my expectations. I am very thankful for his excellent customer service. More

I strongly recommend KIA Anthony was a great help with my journey, he made this KIA mine as soon as possible; Thank you for making this possible, your friendliness & just help Anthony was a great help with my journey, he made this KIA mine as soon as possible; Thank you for making this possible, your friendliness & just help in general! More

Nice folks, good dealership warranty I had a good experience buying a new car here. The salesperson, manager, and finance person all were very friendly and pleasant to work with - no pres I had a good experience buying a new car here. The salesperson, manager, and finance person all were very friendly and pleasant to work with - no pressure or slime. They worked hard to give us what we were looking for in terms of the car and the price. We were impressed with this dealership's extra 20 mile/200,000 warranty. More

I was very disappointed In the way they handled my sale Do NOT buy from THIS dealership unless you can read through all of their lies. The sales manager promised every day for five days straight to help Do NOT buy from THIS dealership unless you can read through all of their lies. The sales manager promised every day for five days straight to help resolve our differences , but five days straight , I never got a call. More