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Metro Kia of Madison

Madison, WI

3.5
57 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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5442 Wayne Terrace

Madison, WI

53718

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Showing 57 reviews

January 28, 2023

They are not a place I would buy a vehicle from again. My Wife mentioned to the dealer that sold her the vehicle that tires tread looked poor and he said that there was a year warranty and that if they wo More

by Richard
Recommend Dealer
No
Employees Worked With
Terrence Jackson
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2023

Go to any dealership other than this one. You'll most definitely be better off. More

by Gorgeous George
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Justin
November 11, 2022

Yesterday, 11/10/22, I brought my newly purchased (from Zimbrick) vehicle in to Metro Kia of Madison’s service department to have a 30k mile inspection done (it included an oil change and a few other thing More

by Colmstead1191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dylon Gregory
Nov 14, 2022 -

Metro Kia of Madison responded

You brought your vehicle to us for a professional inspection by a Kia certified technician at a Kia dealership. As a Kia dealer we are going to look at vehicles with the focus of keeping them maintained to like new with original equipment quality Kia parts. The price you stated included front and rear brake pads and rotor replacement as well as servicing the caliper slides and pins, a brake fluid change and the 15,000 mile service interval service which we completed that day. When we inspected the brake system we found them wearing unevenly and the rotors rust pitted. In order to properly return the vehicle to original equipment status we quoted what was needed to do that. We do not use inferior aftermarket parts or non-manufacturer certified labor. Those things do require a higher price point. We did not falsify any records or quote you anything that was not necessary to keep your vehicle properly maintained. What you are speaking of is a matter of opinion and you could take your vehicle to multiple different shops and get multiple opinions and prices. The difference in measurements you stated are the difference of approx. 1mm which could be a difference of where they measured it and with what type of measuring device. When our technicians recommend something, they are going to look at it as “is this something that could cause a problem before the next 5,000 mile interval or could it become more costly if it is not acted upon at this visit”. When you brought your vehicle in, you told the advisor that you had just purchased the vehicle recently elsewhere and when the advisor talked to you about the recommendations, he recommended to you that an option was to return to that dealer you purchased it from and ask them to address it since you had just purchased it. We offered you options and estimates that you could elect to do with as you wished. Your review is unfair and does not accurately describe what occurred. If you are upset with anyone it should be the dealer you purchased it from that did not correct the brakes condition prior to selling it to you. If you have any further questions or concerns that you wish to discuss you can contact myself the service manager at 608-443-5700.

October 02, 2022

I do not recommend supporting this dealership and their salesmanship due to the bigotry hatred racism and inequality that festers in this environment. A very racist incident occurred here recently that has More

by Micheal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Doesn't matter
April 11, 2022

I can’t give anyone there a 5 star, zero or under. Not only did I have 2 engines go out, both just over warranties by less than 100 miles. After my second engine blew I was told by another carrier dea More

by coloradousa_2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
November 29, 2021

Was supposed to hear back from manager last week Monday. Didn't. Gave them 2 follow up emails since it was a weird week. Nothing. And still no correspondence a week later. You have to really try and get More

by fordfan12
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Katie Sieracki and Josh
October 08, 2021

0 rating if i could. i will never return to or 0 rating if i could. i will never return to or recommend Metro Kia of Madison. i called the first day to get some minor questions answered about l More

by aellise25
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Katie, Aiden
April 22, 2021

Very frustrating day. We bought a suv on Tuesday. We realised the fiance manager Kyle V. sold us some extra warranties we did not want. Went to Metro Kia today to cancel was told will be $150 . We said More

by Suzymae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Fiance Manager Kyle V.
March 16, 2021

I honestly have no words for the horrible treatment I received by Metro Kia's finance department. My salesperson, however, Julius Sparlin, was an absolute prince - professional, honorable and kind. More

by A.Adams
Recommend Dealer
No
Employees Worked With
Kyle Vyse, Julius Sparlin
March 15, 2021

During the initial purchase for my telluride everything was great, until they lost it. It took weeks to get actual updates from them on where the vehicle actually was. I called the General Manager Maik Mes More

by Wiscobadgergirl80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Maik Messick
2
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