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Metro Honda - Service Center

Jersey City, NJ

4.1
1,253 Reviews

1,253 Reviews of Metro Honda - Service Center

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March 21, 2023

Was able to get a fast appointment at a convenient time and prompt service. Nice waiting area More

by Dolorescalderon54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2023 -

Metro Honda responded

Thank you for the five star review!

March 21, 2023

This deer xxxx is one of the worst as far as Honda goes. I was there at 7:30 this morning first online for oil change and they didn’t open till 745. The stuff is OK but when I was running this, please don’t More

by robertmartinez1129
Recommend Dealer
No
Employees Worked With
Metro Honda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Bertrand
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2023 -

Metro Honda responded

Please allow us to apologize for your negative experience. At a moment of your convenience, do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak more about your visit with you. Kind regards, Rich Sabatino Service Manager 201-451-7111 x1268 or x2107

March 21, 2023

I love Metro Honda! They are efficient and quite helpful and the staff is professional. More

by BookWorm0210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2023 -

Metro Honda responded

Thank you so much for taking the time to share your experience!

March 21, 2023

Was given an estimate of 3 hours for my cars oil change and told the staff I would wait. I waited there for almost 4 hours even though my car was done in less than an hour. They had my wrong number on file More

by ashleywalton1
Recommend Dealer
No
Employees Worked With
Unsure.
Mar 22, 2023 -

Metro Honda responded

Please allow us to apologize for your negative experience. At a moment of your convenience, do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak more about your visit with you. Kind regards, Rich Sabatino Service Manager 201-451-7111 x1268 or x2107

March 21, 2023

Thanks you for help, the customer service representative was very friendly and helpful, elvis Orellana… thanks More

by feliperodriguez26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elvis orellana
Mar 22, 2023 -

Metro Honda responded

Thank you for taking the time to share your experience!

March 20, 2023

I appreciate their expertise in the service department. They found another recall on my vehicle. Thanks again. More

by kvsibley
Recommend Dealer
Yes
Employees Worked With
Metro Honda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elvis Orellana
Mar 21, 2023 -

Metro Honda responded

Thank you for sharing your experience with our service department!

March 18, 2023

It was oil change service. All was done fast and in timely manner. Thank you More

by Yegorov.vn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elvis Orellana
Mar 20, 2023 -

Metro Honda responded

Thank you for sharing your oil change experience. We are so glad that our team completed this service in a timely manner!

March 18, 2023

I came to the service for oil change and other scheduled maintenance. All done quickly. More

by Oleksii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Metro Honda responded

Thank you for the service review!

March 18, 2023

Great service. Excellent customer service. Fast and reliable. Customer service rep was very helpful, friendly and knowledgeable. More

by Truefranchisev3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Metro Honda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Silviades Ovalles
Mar 20, 2023 -

Metro Honda responded

Thank you for taking the time to share your experience!

March 18, 2023

Service advisor needs some Motivation. It’s like they don’t care. Tell me what you want and we will do it but don’t ask us anything - so not really advisors as such just receptionist. Took More

by Anuraag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Metro Honda responded

Please allow us to apologize for your negative experience. At a moment of your convenience, do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak more about your visit with you. Kind regards, Rich Sabatino Service Manager 201-451-7111 x1268 or x2107

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