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Metro Honda - Service Center

Jersey City, NJ

4.1
1,253 Reviews

1,253 Reviews of Metro Honda - Service Center

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May 15, 2021

No pre estimate is provided… service charges are way high when compared ..No estimation time provided..Labor charges are triple the amount..Not recomended here More

by Guru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel
May 17, 2021 -

Metro Honda responded

Please allow us to apologize for your experience. At a moment of your convenience, please call me to further discuss. Kind regards, Chris Miros Service and Parts Director 201-451-7111 ext. 1268

May 15, 2021

They were professional, they were polite, they were flexible, they were fast, and our service was quite reasonably priced. We began leasing the car six months ago, and this was our first routine mainte More

by Carl Gibson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
May 17, 2021 -

Metro Honda responded

We are happy to hear of your experience! Thanks for rating us, we hope to see you again!

May 13, 2021

The service and interactions with staff are always professional. They are attentive and answer my questions with patience. The wait time is reasonable. Very knowledgeable staff. More

by DANIELJLUCENA18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Metro Honda responded

We are happy to hear of your experience! Thanks for rating us, we hope to see you again!

May 13, 2021

Rachel, the service rep i worked with was fantastic! She let me know what was a priority to fix with my car and what wasn’t. We had to get parts delivered to service center and she kept me inform on the st More

by Ed Ruppe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Metro Honda responded

Thanks for rating us, Ed! It is a pleasure to hear of your experience working with Rachel. We hope to see you soon!

May 13, 2021

No communication, don’t return calls. Forgot recalled mentioned, filthy loaner & car in lot over 2wks before sent out for repairs, papers not ready picked up More

by Digna.frink
Customer Service
Recommend Dealer
No
Employees Worked With
William Gonzalez & Christopher Mirors
May 14, 2021 -

Metro Honda responded

Please allow us to apologize for your experience. At a moment of your convenience, please call me to further discuss. Kind regards, Chris Miros Service and Parts Director 201-451-7111 ext. 1268

May 12, 2021

Awesome service , Rachel was great the work was fast and service was good no issues and I was really happy I got my car service at metro Honda More

by Hpanes3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Metro Honda responded

Thank you for the five-star review! We hope to see you again in the future. Thanks for being our customer.

May 12, 2021

Very good. Very satisfied.They have done my car work Very good. Very satisfied. They have done my car work very nicely. I will refer them in future to other people. Thank you for your co-operation. More

by THIMISNIMII
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher
May 12, 2021 -

Metro Honda responded

Thank you for your kind words! We are glad to have you as our customer and look forward to seeing you again soon.

May 12, 2021

Gabriel Martin's deserves 5 stars for professionalism, service and quality of care he gives his customers. He is the reason for my continued business More

by reporterkennedy
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Metro Honda
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Metro Honda responded

Thank you for the five-star review, Kennedy! We are happy to hear of your experience and hope to see you again!

May 12, 2021

They service advisors are very helpful I had Elvis and he was a great help . Helped me in the best way possible and fast !! car had a bad transmission and he got me the help I needed More

by Felicity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elvis orellana
May 19, 2021 -

Metro Honda responded

Thank you for sharing your review! It is a pleasure to be able to assist you. We look forward to seeing you again!

May 12, 2021

The team are very friendly and very helpful. They great advice and the service was quick. I would not go anywhere else. I feel very comfortable. More

by aadavis4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Metro Honda responded

Thank you for the 5-star review! We are so glad to hear of your experience and look forward to seeing you again in the future.

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