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Metro Honda - Service Center

Jersey City, NJ

4.1
1,253 Reviews

1,253 Reviews of Metro Honda - Service Center

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May 18, 2021

Staff was very friendly and service was good but time was little longer for service then usual I never went in afternoon but overall it was good experience More

by rubinasheikh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Metro Honda responded

We are happy to hear of your experience! Thanks for rating us, we hope to see you again!

May 18, 2021

Speedy recovery on the recall to my 2019 Honda HRV. Same day service keeping my family safe on my new vehicle. Want to thank you Honda Team keep up the excellent work. Sincerely Mr. & Mrs. Gerena More

by MGERENA49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William mechanics shop, Mohamad Abuzahrieh
May 19, 2021 -

Metro Honda responded

We are happy to hear of your experience! Thanks for rating us, we hope to see you again!

May 18, 2021

I needed an appointment for Monday May 17,2021. I called the Honda Service department, & received an appointment on the same day. The service woman, Rachel Terriogo handled my concerns with very knowledgea More

by ELC13_60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Metro Honda responded

We are happy to hear of your experience! Thanks for rating us, we hope to see you again!

May 18, 2021

My Dad took my car in for service and forgot his mask in the car. Manager came and yelled at him. This after the mask mandate has been lifted- but also my 70 year old father forgot. When he asked for his More

by dontcontactme
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
dont know
May 19, 2021 -

Metro Honda responded

Good morning *dontcontactme*. According to New Jersey Governor Phil Murphy; the mask mandate is still in place for the state of New Jersey. We offered your father a mask, and even provided one to him. Please let it be known that we do not argue with our customers; let alone make anyone feel uncomfortable or raise our voices at them. Our customer and employee safety is our top priority; and all customers should be wearing a mask at this time upon entering our showroom or waiting areas. If you have any further questions or concerns please feel free to reach out to us at the dealership. Thank you

May 19, 2021 -

dontcontactme responded

My father let me know immediately that the manager was nasty to him and snapped at him. That is not how you do customer service- there is no reason in the world to snap at an elderly man. I will not be changing my review- even though you emailed me so you could apologize. There are way too many other dealerships to have to worry that some random dude might raise his voice at my father.

May 17, 2021

The person who assisted me with my service was excellent. Very friendly and pleasant! Best experience at Metro Honda so far. Since my past experiences were not so good. More

by gally777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Metro Honda responded

We are happy to hear of your experience! Thanks for rating us, we hope to see you again!

May 17, 2021

Everything went smooth and William is very patient and friendly. check up was done thoroughly with care and I’m happy with everything. Yes yes More

by LE.YUE.0710
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Metro Honda responded

We are happy to hear of your experience! Thanks for rating us, we hope to see you again!

May 17, 2021

Services all over on time ,Oracio the best sales rep that ever knew. Not hard tactics sales ,dealing with Oracio you feel confident that you taking the right business. Thank you Oracio Garcia. More

by Metro Honda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Horatio Garcia
May 19, 2021 -

Metro Honda responded

We are happy to hear of your experience! Thanks for rating us, we hope to see you again!

May 17, 2021

I spent a little more than I wanted but they explained everything I needed and even discounted the price. Excellent service. Have had service done before and would highly recommend. More

by Wwucas1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Metro Honda responded

We are happy to hear of your experience! Thanks for rating us, we hope to see you again!

May 17, 2021

I didn't have to pay extra for other work. Due to financial stress, the work needed was not forced. And service was great!!! Thanks More

by MADELINE.FRETS@GMAIL.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher was informative and professional.
May 19, 2021 -

Metro Honda responded

We are happy to hear of your experience! Thanks for rating us, we hope to see you again!

May 15, 2021

Charged my wife $2,000 dollars and I only sent her for a $50 dollar oil change Thieves did not even give me her husband a call before they spent all that money. I asked my wife and we’ll im sure every More

by Averdin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Metro Honda
1.0
This rating includes all reviews, with more weight given to recent reviews.
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