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Metro Honda - Service Center

Jersey City, NJ

4.1
1,253 Reviews

1,253 Reviews of Metro Honda - Service Center

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June 01, 2021

The gentleman who helped me was very nice and toke his time to answer my question. I also appreciate the fact that he was always to check if I was well after my service was over. More

by GENESIS332
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I forgot his name, but he is tall with glasses. Skinny too.
Jun 03, 2021 -

Metro Honda responded

Thank you for taking the time to share your review! It is a pleasure to hear that our team was able to assist you throughout your visit. We thank you for being our customer and look forward to seeing you soon!

June 01, 2021

My Honda Fit needed oil change one of the representatives help me schedule an appointment on the same day I called. Service performed within an hour! More

by Dlebreault
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Metro Honda responded

Thank you for taking the time to share your review! It is a pleasure to hear that our team was able to assist you throughout your visit. We thank you for being our customer and look forward to seeing you soon!

May 31, 2021

Rachel was very nice and professional. But, The shop is Rachel was very nice and professional. But, The shop is not organized receiving clients. It was supposed to be first come first serve. But it seems More

by bakondo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Metro Honda responded

Thank you for bringing this to our attention. I would welcome the opportunity to speak with you in more detail about your visit. Kind regards, Jose Cornieles Director of Sales 201-451-7111 x1243

May 31, 2021

Gabriel was courteous and helpful. He addressed my concerns and as usual l am very pleased with the service received. I was also pleased with the friendliness of the receptionist who took my payment. More

by itzadone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel
Jun 01, 2021 -

Metro Honda responded

Thank you for taking the time to share your review! It is a pleasure to hear that our team was able to assist you throughout your visit. We thank you for being our customer and look forward to seeing you soon!

May 31, 2021

Customer service was unacceptable.Waited 2 hours and the Customer service was unacceptable. Waited 2 hours and the feeling that helped me was so unprofessional with me at the end. The manager helped me More

by namancha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan service department
Jun 01, 2021 -

Metro Honda responded

Please allow us to apologize for your experience. At a moment of your convenience, please call me to further discuss. Kind regards, Chris Miros Service and Parts Director 201-451-7111 ext. 1268

May 31, 2021

I arrived at the service department at 7:20 for a 7:30 appointment. I didn't get to drop my car off until 8:00 . You give to many people the same time slot. I had a oil change and didn't leave there until More

by FELICIAMCCANTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Metro Honda responded

Thank you for taking the time to share your review! It is a pleasure to hear that our team was able to assist you throughout your visit. We thank you for being our customer and look forward to seeing you soon!

May 29, 2021

I had an appointment for 9 am. I reached there at 8:45 am and I was seen by technician to write up my Recall service! There was no service care to drop me or pick up. So I had to spend $30 for back and forth More

by SULTANAS_53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rachel Terriogo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Metro Honda responded

Please allow us to apologize for your experience. At a moment of your convenience, please call me to further discuss. Kind regards, Chris Miros Service and Parts Director 201-451-7111 ext. 1268

May 29, 2021

i come to metro honda everytime my pilot is due for maintenance, they have friendly and very helpful staff specially joshua,. u can also ask for car wash for free 😊 awesome people More

by SHANEINEI22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jhosue Jacome
May 29, 2021

My 2019 Honda Fit had a recall and the Metro Honda Service department made several attempts to contact me regarding the recall - emails and phone calls- I greatly appreciate it. More

by Dlebreault
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021

The service technician was very helpful and courteous. He explained what was being done and how long it would take. Patrick sought me out to check if I needed any more help. More

by ANGELMOM7844
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Torlao
Jun 01, 2021 -

Metro Honda responded

Thank you for taking the time to share your review! It is a pleasure to hear that our team was able to assist you throughout your visit. We thank you for being our customer and look forward to seeing you soon!

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