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Metro Honda - Service Center

Jersey City, NJ

4.1
1,253 Reviews

1,253 Reviews of Metro Honda - Service Center

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June 25, 2021

I dropped my car off for a radio issue and they kept it for 4 days. I was never called with any updates about the service and the service advisor refused to pick up any calls. I had to call into the servic More

by S0TERI0S69
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
William Gonzales
Jun 28, 2021 -

Metro Honda responded

Please allow us to apologize for your experience. At a moment of your convenience, please call me to further discuss. Kind regards, Chris Miros Service and Parts Director 201-451-7111 ext. 1268

June 25, 2021

The askd me my car cost to repair 2.300 i wint to other honda auto repair i fixit for 1.200 More

by ALIN99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rachel Terriogo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Metro Honda responded

Please allow us to apologize for your experience. At a moment of your convenience, please call me to further discuss. Kind regards, Chris Miros Service and Parts Director 201-451-7111 ext. 1268

June 25, 2021

Tried to convince me I needed my transmission fluid and breaks changed. Local mechanic said that is not all correct. My fluid was fine More

by Ssg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rachel Terriogo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Metro Honda responded

Please allow us to apologize for your experience. At a moment of your convenience, please call me to further discuss. Kind regards, Chris Miros Service and Parts Director 201-451-7111 ext. 1268

June 25, 2021

the wait time was ridiculous even with an appointment. the service reps were very slow and showed no urgency while cars were piled up in the lot. More

by DJJENNYM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rachel Terriogo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Metro Honda responded

Please allow us to apologize for your experience. At a moment of your convenience, please call me to further discuss. Kind regards, Chris Miros Service and Parts Director 201-451-7111 ext. 1268

Jun 28, 2021 -

DJJENNYM responded

My response is that with over 12 years of being a customer this is ongoing, so much so that my most recent visit was to have an oil change on my accord and shop for a new car while i wait, I was 45 minutes late to meet with Horatio and with the short supply i could not get a new lease. That was the nail in the coffin, decided to purchase elsewhere and end my business with metro.

June 25, 2021

There was a problem after body shop and brought it to Gabriel attention and Supvr Christian took care of it on the spot.satisfied More

by MARTA.MONne Galvin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gabriel and supervisor christian service manager
Jun 28, 2021 -

Metro Honda responded

Thank you for the great review! We are glad to hear of your experience working with our team! Thank you for being a loyal customer to us, we appreciate your business.

June 25, 2021

Really bad service. Took my car on a Wednesday at 730am to check AC. They recharged it and then told me condenser was leaking. Fine. Told me it will be next day and the price they quoted with the 20% I had More

by KM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gabriel Martins (service department)
Jun 28, 2021 -

Metro Honda responded

Please allow us to apologize for your experience. At a moment of your convenience, please call me to further discuss. Kind regards, Chris Miros Service and Parts Director 201-451-7111 ext. 1268

Jun 28, 2021 -

KM responded

Tried calling a couple of times. Mailbox too full to leave any messages

June 24, 2021

The wait time was ridiculous. They had at least 15 customers scheduled for the same appointment time. To get the oil changed - nothing else - took 2 and a half hours. Unacceptable. More

by Asm
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rachel Terriogo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

Metro Honda responded

Please allow us to apologize for your experience. At a moment of your convenience, please call me to further discuss. Kind regards, Chris Miros Service and Parts Director 201-451-7111 ext. 1268

June 23, 2021

the worst maintenance service without a quality and control service to verify that a job was well done .. in two months I have had to take my car 7 times .. I want my money back and never know about me More

by CASTRODIANA6422
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rachel Terriogo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Riverside Partners
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Jabbar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Karin Towle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Metro Honda responded

Please allow us to apologize for your experience. At a moment of your convenience, please call me to further discuss. Kind regards, Chris Miros Service and Parts Director 201-451-7111 ext. 1268

June 23, 2021

Enthusiasm for their work was noticable. I was provided with a very good deal on a new vehicle which I hope to avail of in the near future. More

by Giles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Bertrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2021 -

Metro Honda responded

Thank you for the great review. We look forward to seeing you again in the future!

June 22, 2021

Always is a pleasure to go to Metro Honda.Very good Always is a pleasure to go to Metro Honda. Very good service. Thanks More

by MARINPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Rios
Jun 23, 2021 -

Metro Honda responded

Thank you for sharing your experience! It is a pleasure to be able to assist you! We hope to see you soon.

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