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Metro Honda - Service Center

Jersey City, NJ

4.1
1,254 Reviews

1,254 Reviews of Metro Honda - Service Center

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August 02, 2021

I i just didnt like going to Metro Honda back and forth from Monday to Friday. Never notified me part didt come before asking me to come. More

by montecona
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Metro Honda responded

Please allow us to apologize for your experience. At a moment of your convenience, please call me to further discuss. Kind regards, Chris Miros Service and Parts Director 201-451-7111 ext. 1268

August 02, 2021

They fixed my old car a few times. Always a bit pricey. I’d also prefer more info re: diagnosis. But seem honest. Friendly too. More

by Honda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Martins
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Metro Honda responded

Thank you for reviewing us! We are glad to hear of your experience and look forward to seeing you again in the future!

August 02, 2021

Great customer service, great work friendly staff , short wait , quality service better than I expected. I have recommended this Honda dealership to my family and my friend without More

by tsmall97ny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Butler, Elvis Orellana, Christopher Miros, Robert Neuenschwander, William Gonzalez, Gustavo Rios, Jonathan Torres
Aug 02, 2021 -

Metro Honda responded

Thank you for reviewing us! We are glad to hear of your experience and look forward to seeing you again in the future!

August 02, 2021

They need to manage the check in process a little better on busy days. I had to wait an hour after I arrived to be able to speak with an advisor. Good experience otherwise. More

by Charit Samani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elvis Orellana
Aug 02, 2021 -

Metro Honda responded

Thank you for reviewing us! We are glad to hear of your experience and look forward to seeing you again in the future!

August 02, 2021

Very expedient.Gabriel is an asset to your organization.very knowledgable and takes time to answer any questi ons y may have concerning the issue with the car. More

by Simonelopez
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gabriel Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Metro Honda responded

Thank you for reviewing us! We are glad to hear of your experience and look forward to seeing you again in the future!

August 02, 2021

I always request the same mechanic, Garfield, who always does a fantastic job with my 96 Accord. He knows my car well. I get great service here. My contact, Elvis is also great More

by HillwigL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garfield - mechanic , Elvis Orellana, Christopher Miros
Aug 02, 2021 -

Metro Honda responded

Thank you for reviewing us! We are glad to hear of your experience and look forward to seeing you again in the future!

August 02, 2021

This is not the first time my vehicle was attended to by Christopher and as usual he was very professional. Keep up the great work. More

by goodfella365
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Miros
Aug 03, 2021 -

Metro Honda responded

Thank you for reviewing us! We are glad to hear of your experience and look forward to seeing you again in the future!

August 01, 2021

Amazing service!! Came in and came out in no time. Really appreciate there help and service while I was there this morning. Thank you Metro Honda! More

by Raúl G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Butler, Elvis Orellana, Christopher Miros, Robert Neuenschwander, William Gonzalez, Gustavo Rios, Jonathan Torres
July 30, 2021

No sense of urgency, kept delaying my service by weeks not even days. unfortunately I would never bring my vehicle for service here ever again. More

by KA.SSANDRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gabriel Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Aparicio
Jul 30, 2021 -

Metro Honda responded

Please allow us to apologize for your experience. At a moment of your convenience, please call me to further discuss. Kind regards, Chris Miros Service and Parts Director 201-451-7111 ext. 1268

July 30, 2021

I came in for a flat tire which is covered under the additional coverage I bought via another dealer. Elvis who handled my case was quick and transparent. My car was ready in few hours and everything wa More

by AMINGULATII77466
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elvis Orellana
Jul 30, 2021 -

Metro Honda responded

Thank you for taking the time to share your experience! It is a pleasure to hear that our team was able to assist you during your visit. We look forward to seeing you again!

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