Metro Honda - Service Center

Excellent technicians and mechanics. I will always service my cars here. Very convenient. Fast service and accomdating. Would highly recommend to my family and friends. service my cars here. Very convenient. Fast service and accomdating. Would highly recommend to my family and friends. More

Smooth car buying experience. I recommend Metro Honda to everyone who wants to buy car headache free. Good luck everyone buying car from Metro Honda. everyone who wants to buy car headache free. Good luck everyone buying car from Metro Honda. More

Elvis had excellent customer service skills and answered all my questions. The service overall was quick and efficient. I would recommend and return in the future. all my questions. The service overall was quick and efficient. I would recommend and return in the future. More

Long wait time for a battery to be put in. 8am to 2pm. It’s decent though. Would I come here again? I’d probably just tell you to go autozone. It’s decent though. Would I come here again? I’d probably just tell you to go autozone. More

Great service answered all my questions and helped Tremendously I felt like I wasn’t getting help till I spoke to him Tremendously I felt like I wasn’t getting help till I spoke to him More

There service was excellent plus it was done promptly I really like There waiting area free coffee was great and the service person and the cashier where very friendly I just wish a brought my car at metro really like There waiting area free coffee was great and the service person and the cashier where very friendly I just wish a brought my car at metro More

Gabriel was so kind and helpful. WILL be returning in the future if need be and will be requesting Gabriel. So efficient and so willing to help. future if need be and will be requesting Gabriel. So efficient and so willing to help. More

Welcoming very nice. Good helper. Friendly,On time Welcoming very nice. Good helper. Friendly, On time service. Not long to wait. Wi-if very helpful. Overall good service. Thank you for everything. Welcoming very nice. Good helper. Friendly, On time service. Not long to wait. Wi-if very helpful. Overall good service. Thank you for everything.see you soon More

Bad service as usual. Replaced the headlights without putting the screws back. And refused replacing a tire under the warranty. It’s not the first time, representatives usually are lazy to make a warrant putting the screws back. And refused replacing a tire under the warranty. It’s not the first time, representatives usually are lazy to make a warranty claim, take pictures and get it replaced. More

I had a terrible experience. I called up two weeks ago on a Monday to get a replacement key copy made for my 2007 Accord. The person who I made an appointment with mentioned that they may not keep extra keys a Monday to get a replacement key copy made for my 2007 Accord. The person who I made an appointment with mentioned that they may not keep extra keys in stock and I asked her if she could please make sure it is in stock so when I come in for the appointment I made on Saturday, there would not be an issue. She agreed. I show up on Saturday at my appointment time, and there was no key in stock. I was very annoyed, my free time is very limited, and this was a scenario that I had specifically asked to avoid, and yet here we were. So fine- I now special order a key, pre-pay for the thing, and now have to talk to an entirely different person from the service department (after talking to the parts department) about rescheduling an appointment- why this couldn't have all been done by the same person, is beyond me, but it seems very disorganized on your part and reiterates that your service representatives do not seem to be able to communicate with anyone else. Regardless, I reschedule for this past Saturday at 10am. Next weekend comes- I arrive at the scheduled time, and have now also ordered an after market key off of Amazon since I have no trust in Metro Honda to actually have the key in stock. They tell me the fee to reprogram the key is $150 on top of the $100 I have already paid to "special order" the fob- and that this covers both keys. I have actually already looked up the process on the internet, but figure I am already at the dealership, you guys will save me some aggravation, and possibly save me some time, so I just agree to it. My appointment is at 10am. At 12:30 pm, knowing this should take about 20 minutes maximum, and I had an appointment, I go hunting down someone to figure what exactly is taking so long. I see my keys on the reps desk, apparently waiting to go, but I am trying to be polite while she helps someone else. What was going on there I don't know, but she isn't free for another half hour. When I finally get the paperwork- I see there is another $20 added on to cut the after market key that we had not agreed to. I just wanted to get on with my day at this point and didn't want to argue with anyone so I was annoyed but just agreed. I then had to wait in line again to just pay which I didn't understand. The final kicker on this was- I get home, and realized I should probably test the keys to make sure they worked, remote buttons and all- and... the aftermarket keys remote buttons were not programmed, despite it being called out specifically on the work order sheet. This is on top of the fact that there is inadequate signage as to where exactly you are supposed to go for the service center and what the process is to actually be seen there. It felt like an utter circus. I will literally go to any lengths possible to avoid Metro Honda in the future. My car is 14 years old now, and we will buying a new one in the next two years, probably an Accord Hybrid. I also need to get a new set of tires. You can rob me and waste my time once, but buying a new car from such an outfit? I can't even imagine what kind of ordeal that will be. More