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Metro Honda - Service Center

Jersey City, NJ

4.1
1,253 Reviews

1,253 Reviews of Metro Honda - Service Center

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September 17, 2021

Service writer was very pleasant and responsible, the waiting was long before getting in, but everything else was well, Thank You More

by BERRIOSONIA55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

Metro Honda responded

Thank you for taking your time to leave us a review! We are so glad to hear of your experience and hope to see you again!

September 17, 2021

I waited 2 hours and they couldn’t complete my simple oil change. Not one employee wears masks. Sadly. Terrible place. Never again. More

by PARty
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jonathan Torres
Sep 17, 2021 -

Metro Honda responded

Please allow us to apologize for your negative experience. At a moment of your convenience, do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit. Kind regards, Jose Cornieles Director of Sales 201-451-7111 x1243

September 17, 2021

My wait time was way too long compared to what it should have been. The associate estimated half the time, so I waited around. Everything was done correctly but it took too long. More

by Ksteinle1990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Butler
Sep 20, 2021 -

Metro Honda responded

Thank you for your honest review. If you have any concerns please contact us.

September 17, 2021

Poor communication with customers Waited 2 months for my car almost no updates They could do better More

by Caballo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gabriel Martins
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Metro Honda responded

Please allow us to apologize for your negative experience. At a moment of your convenience, do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit. Kind regards, Jose Cornieles Director of Sales 201-451-7111 x1243

September 16, 2021

Everything was fine, except the waiting , but service writer was very good, Thank you very much More

by berriossonia51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

Metro Honda responded

Thank you for taking your time to leave us a review! We are so glad to hear of your experience and hope to see you again!

September 16, 2021

The service is always good but the wait time isn’t. I understand the need to be on point. More

by PAULASIMMONS0233
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

Metro Honda responded

Thank you for taking your time to leave us a review! We are so glad to hear of your experience and hope to see you again!

September 16, 2021

The service is outstanding.. pricey with labor.. most service reps are not attentive. Thanks to William and Gustavo for assisting me...been standing for 40 mins More

by AARONJHIL711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike ( technician ), William Gonzalez, Gustavo Rios
Sep 17, 2021 -

Metro Honda responded

Thank you for taking your time to leave us a review! We are so glad to hear of your experience and hope to see you again!

September 16, 2021

Brought my car in yesterday for my brakes and a few other things. Great service! Rachel took care of me, car was ready when promised. Thanks! More

by Q201
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

Metro Honda responded

Thank you for taking your time to leave us a review! We are so glad to hear of your experience and hope to see you again!

September 16, 2021

Johnathan gave me excellent service. he was detail oriented and he found a coupon online to service my vehicle. More

by Jonas.Joseph2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Torres
Sep 17, 2021 -

Metro Honda responded

Thank you for taking your time to leave us a review! We are so glad to hear of your experience and hope to see you again!

September 15, 2021

They even did not filled air in tyres . Oil change was good .staff is not friendly More

by Sabby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I dont the name
Sep 16, 2021 -

Metro Honda responded

Please allow us to apologize for your negative experience. At a moment of your convenience, do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit. Kind regards, Jose Cornieles Director of Sales 201-451-7111 x1243

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