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Metro Honda - Service Center

Jersey City, NJ

4.1
1,253 Reviews

1,253 Reviews of Metro Honda - Service Center

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September 23, 2021

Service was unacceptable for change oil alone took 3 hours and 45 minutes though I have appointment at 10 am and done at almost 2 pm .Staff were not so accommodating and friendly. Last time they change More

by vince
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
1st desk facing the glass door entering service area., William Gonzalez
Sep 23, 2021 -

Metro Honda responded

Vince, please allow us to apologize for your negative experience. At a moment of your convenience, do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit. Kind regards, Peter Lomando Service and Parts Director 201-451-7111 x1268

September 23, 2021

My experience in getting my car serviced here was pathetic. I doubt any checks were performed. After getting the car serviced, within 5-10days i saw that my car tire had lot of cracks which i feel de More

by Mayank Jain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Sep 24, 2021 -

Metro Honda responded

Vince, please allow us to apologize for your negative experience. At a moment of your convenience, do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit. Kind regards, Peter Lomando Service and Parts Director 201-451-7111 x1268

September 23, 2021

Jonathan was helpful and accomodating during my visit. He made sure my car concerns were taken cared of. More

by Cherie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Torres
Sep 24, 2021 -

Metro Honda responded

Thank you for your great review! We are glad to have you as our customer and look forward to seeing you again soon!

September 23, 2021

Too long waiting time for 15 minutes job with the appointment waited 5 hours..never again More

by SHAUKATT676
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
William Gonzalez
Sep 24, 2021 -

Metro Honda responded

Vince, please allow us to apologize for your negative experience. At a moment of your convenience, do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit. Kind regards, Peter Lomando Service and Parts Director 201-451-7111 x1268

September 22, 2021

The service SUCKS,They make you wait they dont answer The service SUCKS, They make you wait they dont answer phone or call you back. More

by Soulsistahb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Peter, Service Manager 0 stars, William Gonzalez
Sep 22, 2021 -

Metro Honda responded

Please allow us to apologize for your negative experience. At a moment of your convenience, do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit. Kind regards, Peter Lomando Service and Parts Director 201-451-7111 x1268

September 22, 2021

The service team was professional and thorough, ensuring my vehicle was quickly inspected with recommendations for repair. More

by mashari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Metro Honda responded

Thank you for your great review! We are glad to have you as our customer and look forward to seeing you again soon!

September 22, 2021

Waiting times are TERRIBLE. I waited 3 hours for an oil change. Customer service is so bad. The waiting room is infested with HUGE FLIES! This place is unsanitary! More

by eljornales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gabriel Martins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Metro Honda responded

Please allow us to apologize for your negative experience. At a moment of your convenience, do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit. Kind regards, Peter Lomando Service and Parts Director 201-451-7111 x1268

September 22, 2021

Excellent service second to none , continuous to amaze me with friendly professional approach ! On time service delivery.facility is maintain well, rest room is neat and clean Will continue to come to t More

by Bcabun6966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elvis Orellana
Sep 22, 2021 -

Metro Honda responded

Thank you for your great review! We are glad to have you as our customer and look forward to seeing you again soon!

September 22, 2021

Great customer service but the service takes very long, pricing is reasonable depending on what you need done. More

by stachiahenry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Metro Honda responded

Thank you for the great review, we appreciate your honest feedback!

September 22, 2021

All staff polite and knowledgeable. Went in for service and purchased a new car. Sales, service, and finance all on point. More

by Linder1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Metro Honda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deidre Daniels, Jonathan Torres
Sep 23, 2021 -

Metro Honda responded

Thank you for the great review, we appreciate your honest feedback! Looking forward to seeing you again soon.

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