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Metro Honda - Service Center

Jersey City, NJ

4.1
1,253 Reviews

1,253 Reviews of Metro Honda - Service Center

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September 15, 2023

Excellent customer service! Elvis was informative, helpful and professional in helping me when it was time for my Honda Civic to be serviced. More

by Michiko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elvis
Sep 15, 2023 -

Metro Honda responded

It's fantastic to hear that you received excellent customer service from Elvis when it was time to service your Honda Civic. It's crucial to have knowledgeable, helpful, and professional staff when maintaining your vehicle.

July 23, 2023

Thanks to Genaro Velez I got the best deal I’m very satisfied with my experience. More

by Natashaxoxo.1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Jabbar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genaro Velez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Metro Honda responded

Thank you for taking the time to share your experience. We are so glad that our team was so helpful during your visit!

July 23, 2023

Genaro did a wonderful job with this deal I have never encountered such exceptional service in the automotive industry before. thank you for your help Genaro!! More

by maryyoung123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genaro Velez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Metro Honda responded

Thank you for your feedback! We appreciate your kind words.

July 23, 2023

I highly recommend Genaro and his team for anyone in the market for a new car. Their professionalism and commitment to customer satisfaction are fantastic. The overall experience was smooth and enjoyable, a More

by liziecruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Jabbar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genaro Velez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Metro Honda responded

Congratulations on your vehicle purchase! We are so glad that our team was able to help you find the vehicle of your dreams!

July 23, 2023

I am extremely grateful for Genaro and his assistance and will definitely be returning for any future automotive needs. More

by jackkkk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Metro Honda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genaro Velez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Metro Honda responded

Thank you for your feedback! We appreciate your kind words.

June 27, 2023

I gave 0 rating , worse service . I took my new 10 days old car for mat and foot runner fix, instead of three hours they took six hours, not reply to text or call drop message in answe More

by fashah
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Gabriel Martins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Deidre Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Metro Honda responded

Please allow us to apologize for your negative experience. At a moment of your convenience, do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak more about your visit with you. Kind regards, Rich Sabatino Service Manager 201-451-7111 x1268 or x2107

May 19, 2023

Upon dropping off my car, Gabriel was pleasant and courteous. He answered my questions and concerns and said he'd call me with the details before anyone worked on my car More

by CARPRICELARROSE@AOL.COM
Recommend Dealer
Yes
Employees Worked With
Gabriel Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Martins
May 22, 2023 -

Metro Honda responded

Thank you for sharing your experience working with Gabriel! We are so glad that he was so helpful!

May 18, 2023

My experience was handle very professionally. I would definitely recommend this dealership to friends and family. More

by ARLENEVI47@ICOULD.COM
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel Terriogo
May 19, 2023 -

Metro Honda responded

It is a pleasure to hear that our staff provided you with a wonderful experience.

May 18, 2023

Great experience, good service, very nice staff. Rachel was excellent, very professional, and helpful. I really appreciate your service. More

by LEMAYOLANDA5@AOL.COM
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel Terriogo
May 19, 2023 -

Metro Honda responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

May 17, 2023

It wasn't 1 person it was the whole experience It was adversarial We were there 5 hours on something that could've been in an hour More

by MELVIN.MUSSE@GMAIL.COM
Recommend Dealer
No
May 18, 2023 -

Metro Honda responded

Please allow us to apologize for your negative experience. At a moment of your convenience, please do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak more about your visit with you. Kind regards, Jose Cornieles Director of Sales 201-451-7111 x1243