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Metro Honda - Service Center

Jersey City, NJ

4.1
1,253 Reviews
Call Service Center (201) 228-4180

1,253 Reviews of Metro Honda - Service Center

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October 21, 2021

Deidre Daniels, best sales consultant! I would recommend her to anyone the is looking to purchase a new car! More

by janetsanchez0183
Recommend Dealer
Yes
Employees Worked With
Deidre Daniels
Report | Print
Oct 21, 2021 -

Metro Honda responded

Thank you for taking the time to share your review! We are so glad to hear of your experience and hope to see you again!

October 21, 2021

Excellent service. Greeted promptly and car was ready within promised time. Gabriel is a great service advisor. More

by CrazyforHonda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2021 -

Metro Honda responded

Thank you so much for the positive review, we appreciate you!

October 21, 2021

My experience has always been a good one. When I need service I have never had to wait to get an appointment More

by MSMSANNE1
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2021 -

Metro Honda responded

Thank you for taking the time to share your review! We are so glad to hear of your experience and hope to see you again!

October 20, 2021

Very respectful very knowledgeable will answer every question. Work well with customers. I always leave satisfied will there service More

by Edwingomez2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elvis Orellana
Report | Print
Oct 20, 2021 -

Metro Honda responded

Thank you for taking the time to share your review. We appreciate your feedback and hope to see you again!

October 19, 2021

Parts dept. Customer service was horrible. No one called and told me my part arrived. More

by Lisa Setzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2021 -

Metro Honda responded

Please allow us to apologize for your negative experience. At a moment of your convenience, do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit. Kind regards, Peter Lomando Service and Parts Director 201-451-7111 x1268

Oct 20, 2021 -

Lisa Setzer responded

Just to clear the negative customer service experience was with the Parts Dept. and not Rachel. Rachel was exceptional in contributing to getting the service complete. After i purchased the key, the parts person did not call me to date to say your key is here and to schedule a service appt. for programing. L. Setzer

October 19, 2021

I didn't see in the report that he checked under the car for damages. More

by Dinell Booker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elvis Orellana
Report | Print
Oct 20, 2021 -

Metro Honda responded

Thank you for taking the time to share your review. We appreciate your feedback and hope to see you again!

October 19, 2021

Metro Honda delivered great service. Service agent was great to work with and excellent communications. More

by Dang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elvis Orellana, Gustavo Rios, Jonathan Torres, Rich Sabatino
Report | Print
Oct 20, 2021 -

Metro Honda responded

Thank you for taking the time to share your review. We appreciate your feedback and hope to see you again!

October 19, 2021

The waiting time for doing the paperwork before the service is way too long . Frustrated. More

by Mohamed Elkhider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rachel Terriogo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2021 -

Metro Honda responded

Please allow us to apologize for your negative experience. At a moment of your convenience, do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit. Kind regards, Peter Lomando Service and Parts Director 201-451-7111 x1268

October 19, 2021

Have been going here several years & always get good customer service. Will continue going here. More

by CRAZYBUTSANE63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elvis Orellana
Report | Print
Oct 20, 2021 -

Metro Honda responded

Thank you for taking the time to share your review. We appreciate your feedback and hope to see you again!

October 18, 2021

I have had a problem since June and they don't even solve it every time I call the technical service, nobody speaks Spanish More

by Jaime Balladares
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gabriel Martins
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elvis Orellana
Report | Print
Oct 20, 2021 -

Metro Honda responded

Please allow us to apologize for your negative experience. At a moment of your convenience, do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit. Kind regards, Peter Lomando Service and Parts Director 201-451-7111 x1268

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