Metro Honda - Service Center

I had a very happy service experience today with service staff Miguel who is professional and knowledgeable to resolve my needs-to order and replace my 2018HRV driver door weather strip-rubber seal which I staff Miguel who is professional and knowledgeable to resolve my needs-to order and replace my 2018HRV driver door weather strip-rubber seal which I was waiting for more than 6 months but no result, until Miguel handled it, he checked up my car, ordered the parts, he said he will call me when the parts arrive, he kept his promise. In short, Miguel is very focus to his job and concerns to his customer. I highly recommend Miguel, you won’t be disappointed with his service, Miguel is the best service staff in Metro Honda, Jersey City, NJ. More

Elvis and Jamie are the best! Elvis is very professional and polite and it’s a pleasure to do business with him! Jamie is honest and efficient! He gets the job done quickly! Elvis is very professional and polite and it’s a pleasure to do business with him! Jamie is honest and efficient! He gets the job done quickly! More

I had a hard time in the service department. The person who works in the front desk giving the appointments was lost Seems she gives the appointment without checking anything. She needs to be aware of the who works in the front desk giving the appointments was lost Seems she gives the appointment without checking anything. She needs to be aware of the client needs and work with the team. More

No soluciona De sonidos o suspencion y es nuevo El tablero indica q no esta la llave y como funcoona tablero indica q no esta la llave y como funcoona More

I went to Metro Honda in JC, to have my lower engine cover replaced. The dealership order the item , I paid for the part and labor and was told when the part comes in I would rece engine cover replaced. The dealership order the item , I paid for the part and labor and was told when the part comes in I would receive a call . I NEVER RECEIVED A CALL, I HAD TO CALL THE PARTS DEPT TO FIND OUT IF THE ITEM WAS IN, PART DEPT TOLD ME IT WAS. I went to the dealership 12/17/2021 at 12:00 waited for a service advisor to help me 20 mins. one person before me, lurch showed up and a service advisor handed out lunch to the other advisors {no problem with that} They drove my car off and I waited for 2 and half hours to be told the wrong part was order , the advisor stated it was the Fulfillment center sent the wrong part . I found the box the part came in because I watch them bring my car in, it sat on the lift for 30 mins before anyone touch it. I understand we all make mistakes but for me to wait almost 3 hours for bolt on , then told they would reorder the part and I would have come back on 12/21/21 . I work in UHNJ Newark NJ . the traffic at 3 pm bumper to bumper The waiting was not expectable at all . I understand I had to wait but 3 hrs for bold part and then to be told the wrong part was order and I PAID FOR PARTS AND LABOR TOP DOLLAR AND NOW I HAVE TO GO BACK AND WAIT AGAIN . A service advisor gave his business card and for me to call him on 12/20/21 to find out if the part arrived , NICE CUSTOMER SERVICE . IF I DONT RECEIVE MY PART AND INSTALL ON 12/22/2021 I WILL ASK FOR A FULL REFUND NEVER AND HAVE MY CAR SERVICED AT METRO HOND OF JC . AGAIN . When I lived in Piscataway NJ went to VIP HONDA ON ROUTE 22 great service when I ordered part I would receive a call that it was in never a problem . More

David Simms was awesome, never pushy , listened to what I wanted , and made it happen that same day! thank you David for my cool blue 22 civic sport wanted , and made it happen that same day! thank you David for my cool blue 22 civic sport More

Jonathan made everything feel comfortable and explained everything I need to know about the service that going to be done to my car ty for everything everything I need to know about the service that going to be done to my car ty for everything More

Mike excellent in servicing my car, very happy. Rachel oustanding customer service rep. Always excells! oustanding customer service rep. Always excells! More

Today’s visit was very fast and the gentleman who took care of me was very sweet! care of me was very sweet! More

Thank you for servicing my hrv. Have prompt accomodation. Talks to client before any servicing to be done Talks to client before any servicing to be done More