Metro Honda - Service Center

I have a Toyota and a Honda. The service that I have got from the Toyota service across the street has been exceptional. The Metro Honda service however is a different story. I have spent $4K with them in from the Toyota service across the street has been exceptional. The Metro Honda service however is a different story. I have spent $4K with them in the last one year so fair to say I have been an "enagaged" customer. The car in question here is a 2007 Honda Civic with only 30K miles - YES, that's right, only 30K miles on it. Every time I have gone for an oil change, they have highlighted one problem or the other and fleeced me out of money (Of course I have been gullible enough to allow them make a fool out of me as well). Now, the main reason for this review is that I started having problems with my car starting up. A year ago, Metro Honda had advised me that the current battery in the car was pretty close to dead and they replaced it with a brand new Honda one. 2 months ago, my car failed to start. I jump started it and ignored it as a one time event given it was winter. Then it failed to start 2 more times. So I decided to take it to my friends at Metro Honda, they advised me that the battery needs to be replaced (Free since it was in warranty but also showed me several other problems. Final bill: $2000). 2 days later, car fails to start again. I get AAA to jump start it and assume that the battery was not fully charged when it was replaced. 1 week later, car fails to start again. So I call up AAA again, jump start the car and take it to Metro Honda. This time they tell me, the battery relay is faulty - Bill: $200. I get the car home and 2 days later, car fails to start again. I request Metro Honda to send someone to jump start the vehicle - which they do - car is back at the service station. This time they keep it for 3 full days, finally tell me they didn't think it was a relay problem last time (So did I pay $200 for nothing?), however they change the relay again (No charge thankfully) and tell me this time its fixed for good (Another thing - I notice that they have put a flyer in the car with a quote to buy my car. Interestingly I have been consistently receiving these buy back offers in the mail for the last few months ). Guess what happens 3 days later - Car fails to start again. Again on a Sunday, I call up Metro Honda and request them if they can send someone to jump start the battery - Service advisory says we are short staffed, cannot do anything and tells me I will need to tow the car in. Well, I have called AAA and now plan on wasting my Sunday with this. Long story short: - All of the advisers are very courteous, no doubt, BUT they have no clue what they are doing. - Could be a bait and switch tactic. Frustrate the customer into believing that their car is no good so that they sell it to them. P.S. - I have also tried to purchase cars from them in the past. PLEASE AVOID THEIR SALES DEPARTMENT at all costs. Totally unreliable and will intimidate you. More

Bought a car in 2010 (it was a year old) from Metro Honda. Two weeks later, it was in the service department because water was leaking directly into the passenger side of the car. Metro honda had my ca Honda. Two weeks later, it was in the service department because water was leaking directly into the passenger side of the car. Metro honda had my car for 3 weeks the first time they attempted to repair it. After the 3 weeks I got my car back and the same problem kept occurring. After 4 attempts at "fixing" it, they told me they couldn't figure out the problem and that it wasn't leaking, even though I showed the service department the puddle of water on my passenger mat prior to leaving the car for service. I got my car back a couple of days later and Miraculously, the leaking hasn't occurred since. (Then again, it is still winter, so I'm anxious to see what happens in the summer when I turn my A/C on again). Now (4 months later), I'm having what sounds/feels like transmission issue. Called and told them the issue I was having and also told them that I would need a loaner car (my plan covers it) They said don't have any available until "maybe next week", and that they only have 5 loaners available. METRO HONDA IS THE WORST at solving issues or making service easy. I would NEVER AGAIN buy a car or recommend this dealer to my worst enemy. I'd rather buy a car from someone off the street then ever give this dealer my business again. *side note: On the 2nd attempt to fix the leaking water problem, my front mats (which were brand new and replaced during the 1st attempt at fixing the leaking situation) were removed and replaced with old, beat-up mats, with rips/tears in them. I complained and received new ones. This dealership can't be trusted. DON'T SHOP HERE!!!!! GO TO ROUTE 22 HONDA IN UNION, NJ! BETTER DEALS AND CUSTOMER SERVICE! More

I have been using Metro Honda Service for 2 years with my 2010 Accord,service has been great. Now there are all new peope who don't care about service. I pulled in on Tuesday AM and stood there like a jerk f 2010 Accord,service has been great. Now there are all new peope who don't care about service. I pulled in on Tuesday AM and stood there like a jerk for 15 min before anyone helped me? Poor attitude and uncaring. They are convenient and have good hours but the people now just don't care. The mechanics are fine the service management people who wright up the billing seem unhappy, grumpy and uncaring. More

on tuesday june 5th was on my way to work when my car broke down,call roadside assitance and got towed to my dealer metro honda .that when I dicided Iwhatsen going to spend any more money on the car,so I broke down,call roadside assitance and got towed to my dealer metro honda .that when I dicided Iwhatsen going to spend any more money on the car,so I trede in the car for another one and got a good deal on a cr~v and I drove it home the same day. More

I left my portable GPS in the car for service dropoff. Picked up the car the next day, the GPS was not there. The guy said to call the next day to see if they have it. Its been 2 months I have called many Picked up the car the next day, the GPS was not there. The guy said to call the next day to see if they have it. Its been 2 months I have called many times and each time they either refer me to someone else or say they don't have it. If i'm giving them a $30k car to service with all expensive parts and all, why should I have to worry about a 200 dollar GPS device? My stupidity and forgetfulness but they employ people who are not trust worthy.... The service center people are neither helpful or concerned about this issue.... which i feel is what a customer service is all about. I purchased my car from them 5 years back and have serviced it many times. I will not go back to them again. More