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Metro Honda - Service Center

Jersey City, NJ

4.1
1,253 Reviews

1,253 Reviews of Metro Honda - Service Center

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July 31, 2017

Service review Service Representative RachelTerriago was very knowledgeable and courteous in the service she provided . I will always return to metro Honda for my se More

by Sweetpee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie
Jul 31, 2017 -

Metro Honda responded

Thank you for your feedback! We truly appreciate you taking the time to let us know how we did. We look forward to many more positive experiences to come. Enjoy your new vehicle!

April 27, 2017

Amazing ! It was my first time at metro Honda , I usually go to planet. I had my vehicle serviced by Gabriel and he truly was such a delight. He let me know eve More

by Ana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Martins
Apr 27, 2017 -

Metro Honda responded

Thank you so much for your amazing review! We truly appreciate you taking the time to provide your feedback. It seems as though Gabriel and our team made it a truly exceptional experience. Enjoy your new ride to the fullest!

April 27, 2017

PROFESSIONALISM MY EXPERIENCE AT METRO HONDA WAS THE BEST OUT OF ALL THE DEALERS THAT I HAVE WORKED WITH THROUGH OUT MY TIME IN PURCHASING VEHICLES . MOHAMMED ANSARI More

by LORETTA814
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Ansari
Apr 28, 2017 -

Metro Honda responded

Thank you so much for your kind words and feedback! We truly appreciate you taking the time to let us know how we did. Enjoy your new ride!

April 25, 2017

Excellent and fast service I went to Metro Honda without appointment being made because the pressure in my tire kept running low and I met Gabriel there who was very nice and pr More

by Senia1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel
Apr 25, 2017 -

Metro Honda responded

Thank you for your feedback! We truly appreciate you taking the time to let us know how we did. Enjoy your new ride to the fullest!

April 25, 2017

Outstanding Service Dept. I had my vehicle serviced by Metro Honda and it was excellent all the way around, Gabriel took great care of my Pilot, definitely will be back for ser More

by Oscar Martins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Martins
Apr 26, 2017 -

Metro Honda responded

Thank you for your kind words and feedback! Congratulations on your new ride and we look forward to seeing you again next time. Enjoy!

February 21, 2017

Very poor service on scheduled maintenance. Brought my 2003 Pilot in for some routine maintenance. Car is ALWAYS serviced by Honda dealerships. Had tires rotated and balanced and a wheel align More

by Older Pilot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure of his name. He sits at a desk 2nd to the right when you first enter the garage area.
Feb 21, 2017 -

Metro Honda responded

We are sorry to hear of this issue you are currently having with your Honda PIlot. Please reach out to Michelle Pincay directly to rectify any issues. Again, we are truly sorry for this inconvenience. We hope to hear from you soon. Michelle can be reached at 201-451-7111 Ext 1202. Thank you!

Mar 12, 2017 -

Older Pilot responded

The day after your response I called Michelle, left a message, no call back. Two days later I called again and spoke to a switchboard operator who said Michelle was now in some sales meeting but she would give her the message. But I also left another voice mail. Still no call back. VERY BAD SERVICE CENTER and xx Customer Support. I'm now trying to contact a regional HONDA rep because I'm not happy about having to pay for part of a service not done correctly. This BTW is the second time I had poor service with Metro Honda. I will NEVER recommend this service center and although it's not a lot of money for the service work, I want it back now! Service was only for a wheel alignment and tire balance. Both were screwed up!

September 23, 2016

Beyond our Expectations! Had the pleasure of dealing with Dayan Cohen and Eric Silva. Both men are an asset to your company.. We brought our 2016 Honda Pilot in for service More

by Tommy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Silva, Dayan Cohen
Sep 23, 2016 -

Metro Honda responded

Thank you for your excellent review and feedback, Tommy! We truly appreciate the kind words and you taking the time to share it with us. It seems as though Dayan and Eric both made your experience with our service department a success. This is what we love to hear! We will see you again next time, Enjoy your Honda Pilot!

June 16, 2016

AMAZING SERVICE DEPT. I have a Honda Pilot 2014, which I love, but maybe during the last 3 months it has entered at least 3 times to the service center of Hudson Honda, whi More

by Efrain S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon Rosius, Dayan Cohen
Jun 17, 2016 -

Metro Honda responded

Thank you for this review! We truly appreciate you giving us a chance to turn a bad situation into a good one. We look forward to continuing to work with you in the future. Best wishes to you and we will see you next time at Metro Honda.

February 18, 2016

Excellent customer sevice Made an appointment on February 17 , 2016 at 8 : 15 am and got the same day service with an excellent service from Mr. Elieser Feria, my service a More

by Cesarcarguy1101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Elieser Feria from the service department
Feb 19, 2016 -

Metro Honda responded

Thank you so much for this wonderful review! We appreciate you taking the time to provide your feedback and we are so happy to hear of your great experience. It is of upmost importance to us that our customers (and their vehicles) leave our dealership feeling well taken care of! We are so happy that this was the case with you. We look forward to seeing you again at Metro Honda!

January 16, 2016

Excellent service! Took my car in for a scheduled oil change. It was the fastest service I have ever received! Erick Silva was very pleasant, helpful, and professional! More

by fg917
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Erick Silva
Jan 21, 2016 -

Metro Honda responded

Thank you so much for taking the time to write us this great review! We are so glad to hear that you had a convenient and efficient experience with our service department. Your feedback is very important to us here at Metro Honda and we look forward to servicing your vehicle again in the future!

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