Metro Honda - Service Center

Do not go to metro honda jersey city service center with their own service special coupons. The first thing they will tell you is this includes only partial service. I went there with their timing belt repl their own service special coupons. The first thing they will tell you is this includes only partial service. I went there with their timing belt replacement special coupon and lady said that coupon does not cover entire package. So why it was not mentioned in the coupon. When I took appointment, I had asked lady if this coupon is valid. Reception lady did not say that this is partial service coupons. In fact I showed coupons from other honda dealers, the associate said please go to them as it will not cover part cost. I used the same coupon couple of years back for my other car. Pathetic. They put coupon online for you to drive you here. More

Terrible customer service. I wasn’t acknowledged when I arrived. There were three guys sitting at their desks not doing much and the only woman was doing everything. I asked 3 I wasn’t acknowledged when I arrived. There were three guys sitting at their desks not doing much and the only woman was doing everything. I asked 3 times if someone was going to help me, and waited almost 30 minutes before I was helped and it was disrespectful. I would drive further for better service. More

I’m very happy with the workmanship and professionalism of this dealership!! The work on my vehicle was done by the time I was told and the price!! Thank you. of this dealership!! The work on my vehicle was done by the time I was told and the price!! Thank you. More

Gustavo Rios is great. He called me back in a timely manner and we spoke in detail about the best way to handle the problems with my vehicle. He called me back in a timely manner and we spoke in detail about the best way to handle the problems with my vehicle. More

They lied to me about when my vehicle would be ready. My tire blew out on the 440 and I drove in as they were closing. They confirmed that they had the tire, but could not remove one of the bolts for som My tire blew out on the 440 and I drove in as they were closing. They confirmed that they had the tire, but could not remove one of the bolts for some reason. I don't know why: it's supposed to be a full service auto body shop. They promised the service department opened at 7:30 am and that my car would be ready by 8 am. It was supposed to be a very simple job. It's now 9 am and my car is not ready. I've had the service department hang up on me and be disrespectful. Totally unprofessional and yet predictable. They always lie about when cars will be resdy. More

Worst experience ever! Customer service to parts to everything from beginning to end of my lease. Customer service to parts to everything from beginning to end of my lease. More

I always bring my car for service at Metro Honda. They’re service reps are always extremely helpful and knowledgeable. Big shout out to Rob Mauro for going the extra mile and giving me all the info They’re service reps are always extremely helpful and knowledgeable. Big shout out to Rob Mauro for going the extra mile and giving me all the information I need to make an informed decision. I recommend metro to all my friends and family. More

Service department made my experience at Metro very enjoyable. I will definitely come back for my next appointment. enjoyable. I will definitely come back for my next appointment. More

Worst Customer Service. Their service department is so bad - don't have words to describe it. Staff is rude and unable to handle basic tasks. Something as simple as drop Their service department is so bad - don't have words to describe it. Staff is rude and unable to handle basic tasks. Something as simple as dropping of a car for Service took 30-45 minutes after which I aborted my attempt and went back home. I escalated to their manager but he does not care. Not sure who hired an incompetent person like him for the job. They then told me drop off the key in the service Dropbox (which they did not check till I called 5 times). My Car was not serviced and was kept overnight. I have had other issues with their service department from day 1. If you tell them there are 5 things wrong with the car - they will fix 2 issues and forget the rest. unprofessional and unreliable. I would recommend everyone to stay away from this dealership. More