Metro Honda - Service Center

Awesome service! Quick and easy, especially during the pandemic. I’ve been here multiple times and they always exceed my expectations! Really recommend going here. pandemic. I’ve been here multiple times and they always exceed my expectations! Really recommend going here. More

Fast and very good service Louis was very helpful. Place was clean and comfortable for seating it was my first visit in that service i live in Staten Island highly recommended was clean and comfortable for seating it was my first visit in that service i live in Staten Island highly recommended More

I went to service my vehicle last week. The customer I went to service my vehicle last week. I spoke with William Gonzalez. He told me a different price for the services that were recommended. I ended up I went to service my vehicle last week. I spoke with William Gonzalez. He told me a different price for the services that were recommended. I ended up paying more for the exact service than what he stated to me upon agreement. Once I spoke with him afterwards, he stated that he will assist me with a discount on service during my next visit. I have contacted him multiple times to provide me this in writing, as he did not even properly authorize the discount he mentioned to me during my original visit. Following multiple conversations during this week, he has stated that he will send this information to me in writing via email. He still has not done so and I don’t believe he will. This was just in reference to the price. The time that I had to wait for my vehicle was another issue. Had I not called in, I would not have been made aware by William that my vehicle was ready for pickup. Very unprofessional  More

Always bring my car to metro Honda for service and never leave disappointed or have any discrepancies, good prices, great customer service. Rachel Terriago is always helpful with service. Thanks Rachel, wil leave disappointed or have any discrepancies, good prices, great customer service. Rachel Terriago is always helpful with service. Thanks Rachel, will recommend friends and family to Metro Honda More

The service team took really good care of me I was very worried and they put me at ease and took care of my car. Thank you for your polite and speedy service. worried and they put me at ease and took care of my car. Thank you for your polite and speedy service. More

My experience with Natty was great ! So helpful and expert customer service ! She made my experience worth the wait I would definitely go back if everyone is as great as she is expert customer service ! She made my experience worth the wait I would definitely go back if everyone is as great as she is More

Great Service (Not So Much Afterwards) Service here was excellent. Dealer offered me a Lyft ride back to my place of work since no loaner vehicles were available. Got everything done within Service here was excellent. Dealer offered me a Lyft ride back to my place of work since no loaner vehicles were available. Got everything done within a few hours. **UPDATE June 5, 2020** As I was close to my next oil change, I discovered the rear end of my Honda was making a loud humming noise at highway speeds. I was thinking one of the wheel bearings was going on the rear as I've heard this noise before on a previous car. Took it my local Honda dealer (not Metro Honda) because I had an extended warranty and the warranty would cover the wheel bearing replacement. Dealer discovered that all 4 wheels inner side of the tire were more worn than the rest of the entire tire tread. Diagnosis from local Honda Dealer - BAD WHEEL ALIGNMENT. Paid the dealer for their diagnostic fee and drove the car down the street to a local mechanic who I know and his diagnosis - BAD WHEEL ALIGNMENT. Part of the 30k service I received and paid for at Metro Honda back when I wrote this original review, was a wheel alignment (per their recommendation). Clearly they did a poor alignment and now I will need to order new tires a lot sooner than I needed. Observe the warnings of poor reviews on dealer rater, Yelp and Google about this dealer. I originally thought I had paid for good service and in the end I got shafted on a crappy alignment done by this dealer. More

As always Danny & the team didn’t fail to take care of me. I drive a hour every time for there great service they provide me. I drive a hour every time for there great service they provide More

Very good Service Very helpful and accommodating our car was ready the next day Definitely would recommend Honda of Jersey City any time Great Service was ready the next day Definitely would recommend Honda of Jersey City any time Great Service More

The service representative was very friendly, knowledgeable and attentive to my questions and needs. Although I waited over five hours for the service to be complete, I am very satisfied with the knowledgeable and attentive to my questions and needs. Although I waited over five hours for the service to be complete, I am very satisfied with the work that was done. The quick car wash was a great bonus. More