Metro Honda

Somehow they were able to delete this review- so I am putting it back up again to warn consumers of the risks they take trying to do business with these folks. UPDATE: Left 2 messages for Jose (the c putting it back up again to warn consumers of the risks they take trying to do business with these folks. UPDATE: Left 2 messages for Jose (the copy and paste response below) have not heard back. We are being told the earliest we can get our deposit money back is this coming Monday (I had to call Tuesday to start the process of getting our money back- I'm sure they would have held it indefinitely). There is no level of unacceptable too high for these folks. Honda is a great brand but this has left me feeling like all those stereotypes about buying a used car and dealing with slick salespeople is accurate. We were the victims of Hurricane Ida and went to Metro Honda because of proximity to where we had to abandon our vehicle and wade through flood waters to safety. I explained this to David Bivins, our salesman. We looked at what would be the perfect vehicle to replace the total loss. It was ALMOST a silver lining. The car had some damage we were assured would be fixed. We put a deposit down with the understanding we woild be getting a phone call when the vehicle was ready. I proceeded to move mountains with insurance and was in touch with Metro Honda every step of the way. Imagine my shock when I got a text that our deposit apparently means nothing, and they sold the car from under us. I am deeply upset by how these folks chose to do business. This is a slick big city dealership with very little care for anyone, they are all about volume. Our sales guy used the tactic where he seemed insulted that we didn't trust him about the deal - I felt assured because we gave a deposit and how aggressive David was. That was all a show, he told me he had no control and the GM just didn't want to hold the car. For flood victims. Nice. More

Metro Honda kept my car for seven days when they returned it back was filthy and still scraping off the Black tar of the bumpers it back was filthy and still scraping off the Black tar of the bumpers More

Veo que ha mejorado y el servicio es más rápido, al llegar uno se siente confundido por que nadie se acerca a uno para preguntar que servicio requiere. llegar uno se siente confundido por que nadie se acerca a uno para preguntar que servicio requiere. More

Purchased my vehicles here, did my first service here. Respectful, considerate, and efficient service. Will be definitely be going back. Respectful, considerate, and efficient service. Will be definitely be going back. More

I came in for a service request and they were not only courteous but prompt! courteous but prompt! More

Rachel in the service department delivers! Stellar service with convenient options ! highly recommended to all friends and family service with convenient options ! highly recommended to all friends and family More

Service was very good the work was done sooner than what I expected it to be. The service rep. Excellent and well informed. The only negative was inside the vehicle smelled of fuel. I expected it to be. The service rep. Excellent and well informed. The only negative was inside the vehicle smelled of fuel. More

Had my tire pressure light on, added lots of air to the right rear tire, on the next day the light came back on and I added more air to the same tire, after 2 and half hours of waiting at dealership they t right rear tire, on the next day the light came back on and I added more air to the same tire, after 2 and half hours of waiting at dealership they told me nothing is wrong with your tire!! I guess I’ll be waiting another day to check if the tire pressure alert will appears again or not ! More

We were in no position to bargain because we really really wanted the 2021 Clarity plug-in hybrid, and it could not be found where we live in Pennsylvania or anywhere nearby. Julio was fantastic, very really wanted the 2021 Clarity plug-in hybrid, and it could not be found where we live in Pennsylvania or anywhere nearby. Julio was fantastic, very clear, very honest, extremely helpful- we had to fly in to test drive the car and finalize the deal. Julio met us at the airport, worked out the financing, and followed through on everything, including being sure we got our PA plates. The car is just wonderful, exactly what we hoped for, and I highly recommend this dealership, and Julio in particular. More