Metro Honda

I went to Metro Honda in JC, to have my lower engine cover replaced. The dealership order the item , I paid for the part and labor and was told when the part comes in I would rece engine cover replaced. The dealership order the item , I paid for the part and labor and was told when the part comes in I would receive a call . I NEVER RECEIVED A CALL, I HAD TO CALL THE PARTS DEPT TO FIND OUT IF THE ITEM WAS IN, PART DEPT TOLD ME IT WAS. I went to the dealership 12/17/2021 at 12:00 waited for a service advisor to help me 20 mins. one person before me, lurch showed up and a service advisor handed out lunch to the other advisors {no problem with that} They drove my car off and I waited for 2 and half hours to be told the wrong part was order , the advisor stated it was the Fulfillment center sent the wrong part . I found the box the part came in because I watch them bring my car in, it sat on the lift for 30 mins before anyone touch it. I understand we all make mistakes but for me to wait almost 3 hours for bolt on , then told they would reorder the part and I would have come back on 12/21/21 . I work in UHNJ Newark NJ . the traffic at 3 pm bumper to bumper The waiting was not expectable at all . I understand I had to wait but 3 hrs for bold part and then to be told the wrong part was order and I PAID FOR PARTS AND LABOR TOP DOLLAR AND NOW I HAVE TO GO BACK AND WAIT AGAIN . A service advisor gave his business card and for me to call him on 12/20/21 to find out if the part arrived , NICE CUSTOMER SERVICE . IF I DONT RECEIVE MY PART AND INSTALL ON 12/22/2021 I WILL ASK FOR A FULL REFUND NEVER AND HAVE MY CAR SERVICED AT METRO HOND OF JC . AGAIN . When I lived in Piscataway NJ went to VIP HONDA ON ROUTE 22 great service when I ordered part I would receive a call that it was in never a problem . More

Ryan was helpful but kept leaving without updating us. He started working with another customer before finishing up with us which was frustrating. Everyone else that spoke to us was helpful. started working with another customer before finishing up with us which was frustrating. Everyone else that spoke to us was helpful. More

Ramon Benavides in 2 words absolutely represents Metro Honda it’s an pleasant and positive dealership. Honda it’s an pleasant and positive dealership. More

This is my 2nd Honda from Metro. The process if buying a car is smooth. car is smooth. More

The salesman Jose Perez was very friendly and very nice person, he explained the step that we need to follow, muy buena atencion y amable, person, he explained the step that we need to follow, muy buena atencion y amable, More

It was great the people were good and helpful. Victor was a great help once in the dealership a great help once in the dealership More

The dealership was very professional. First time going to the dealership and felt very welcomed. the dealership and felt very welcomed. More

Thank you so much home. Honda Very nice my name wageh thank you so much thank you so much More

Everyone was very friendly and polite. Everyone was very professional. It was a pleasure doing business with this dealership professional. It was a pleasure doing business with this dealership More

They are great great people, on this Honda dealers!i so happy with that!!thank you !! happy with that!!thank you !! More