Metro Honda

I called them to service my Acura RDX that was broken down and had to be towed to them from Honda in Passaic . Elvis was extremely professional and helpful. down and had to be towed to them from Honda in Passaic . Elvis was extremely professional and helpful. More

We like this dealer in Jersey City, everyone are super accomodating, pleasant and kind. They explained everything to us, including all the documents that needed to sign. accomodating, pleasant and kind. They explained everything to us, including all the documents that needed to sign. More

Told them about an issue about my car they never explained nothing about the problem explained nothing about the problem More

My visit to Honda dealer was amazing the address all my issues and make sure that I left with a very very sturdy and ready for the summer vehicle issues and make sure that I left with a very very sturdy and ready for the summer vehicle More

Staff is not aware about the warranties provided by Honda , instead does argue with customer , instead does argue with customer More

I asked to fix the gap on the hood. They just adjusted the rubber stopper which I can always do myself. The fix should be aligning the hood latch. Didn't give the best that they can They just adjusted the rubber stopper which I can always do myself. The fix should be aligning the hood latch. Didn't give the best that they can do. More

Finance and sales are absolutely horrible. Mr fernandez in service is fantastic, should be promoted! Mr fernandez in service is fantastic, should be promoted! More

It took a long time to get paperwork started but once it was started process was pretty simple. was started process was pretty simple. More

Went there last Saturday in an attempt to trade in my car for a new one. As soon as I entered and told the sales rep my intentions she asked for my car keys and proceeded to “appraise” my car. While that was for a new one. As soon as I entered and told the sales rep my intentions she asked for my car keys and proceeded to “appraise” my car. While that was being done I was going over my options with a sales manager. After we discussed payment options he left and sometime later the original sales rep returned with a sheet of paper outlining my lease and finance options. As soon as I read those numbers I laughed, scoffed then said I’m leaving - you’re wasting my time! I asked for my car keys and she told me to have a seat and she’ll get them for you. I said, no, give me my keys now so I can leave. She said she doesn’t have them that her manager has them. I said get him asap because I want to leave. The manager came and asked what is the problem. I explained and again asked for my keys. He said wait and sit down to discuss options. At this point I can tell they were holding my keys “hostage” until I agreed to their terms which were ridiculous. I said nope I have to go and marched into the management office and demanded my keys. It was only after I threaten to make a scene at the dealership did they give me my keys. Unbelievable. Is this how Metro Honda conducts business? That’s not rhetorical. I genuinely would like to hear from other customers. On a side note that same sales manager was berating an elderly gentleman at the desk next to where I was seated on why he wasn’t aware that there was a “mark-up” on the vehicle he purchased. Shame. More

I was able to make a deal at reasonable cost. I had seen dealerships offering cars at $10-$20K over MSRP. At Metro Honda we were able to negotiate a fair price for all. Thanks guys I had seen dealerships offering cars at $10-$20K over MSRP. At Metro Honda we were able to negotiate a fair price for all. Thanks guys More