Metro Honda

Metro Honda provided the absolute best car buying experience I've ever had when I recently purchased a use Honda Accord 2009 LX-P. Each step in the process was handled with superb professionalism and experience I've ever had when I recently purchased a use Honda Accord 2009 LX-P. Each step in the process was handled with superb professionalism and excellent knowledge in a very non-aggressive manor. Jerry, first sat me down and asked what I was looking for in terms of options, model, price range, new versus used, etc. and walked me through all of the various steps while taking his time to explain what was the best avenue to go with considering my current situation. He took his time just to hear me out without pressuring me to do anything I wasn't willing to do. Although the process was not an easy one because of the situation I was in; and at times I felt like I was not going to be able to get an approval for any car new or used for many many years, Jerry was always positive despite the many negative answers given to him at the time. He was very confident, motivated and was always in constant communication with me about the whole situation despite the negative. And boy were there many negatives. He went over and beyond to make sure that the outcome was the best possible outcome for me and that I felt content. Nevertheless he worked very closely with the finance Manager Marcus to push for an approval, without either one ever losing hope that in the end I was going to be a very happy customer. Indeed I have to say that I am more than happy. A few years ago when I went shopping for my first car I walked into Metro Honda as a referral from a friend. I was very pleased then as they helped me find the right car for a first time driver. Six years later I walked in again, and not only was the experience, once again great, but the service and effort to help me was beyond my expectations. Would I recommend Metro Honda and Jerry Melo to my friends, colleagues and relatives? Without a doubt. How would I rate customer service at Metro Honda and Jerry Melo? Well, lets put it this way. On a scale of 1-100%, I would give a 250% rating. I have to add that when I walked in to Metro Honda, I was hoping to see the sales rep that sold me my first Honda as he too was extremely helpful. I learned that he was no longer there and in turn I met Jerry, who was not only as great as the one that sold me the first Honda, but dealt with my situation better than probably anybody else would have, given the circumstances. Before I finally decided to get another Honda, I tried a very popular dealership that offers to get approval to anyone regardless of the situation. I would have to say that I felt like they didn't even wanted to sit down with me and explore all possible avenues and truly made me feel very discourage. However I decided to give it another try at another dealer, which was Metro Honda and as I said before, from the minute I sat down to discuss my situation, I felt not only heard, but also as if I was part of the Metro Honda family because of the way I was treated. Once again, the situation was extremely difficult and negative, however, the extreme work done to make me happy and get the approval needed to meet my needs have left me to once again not just to be happy but Overly jumping with joy. It would be such a joy for all car dealers to be as good as Metro Honda and even better to have employees like Jerry and the rest of the crew. Metro Honda Rocks. More

Michael,Jason and Marcus made a "stressful" task very pleasant! They we helpful,courteous,well spoken and very professional. Based on the wonderful treatment these gentlemen showed my husband and I, I pleasant! They we helpful,courteous,well spoken and very professional. Based on the wonderful treatment these gentlemen showed my husband and I, I would highly recommend Metro Honda to my family and friends. More

Metro Honda has been the dealership that I have purchased all 6 of my cars since 2004. John C. always finds a way of helping finance or leases any vehicle I desire. Carlos Crispin was an excellent sales rep, all 6 of my cars since 2004. John C. always finds a way of helping finance or leases any vehicle I desire. Carlos Crispin was an excellent sales rep, he walked me every step of my CR-V 2010. Thank you. More

Car buying is a necessary evil, or so we thought before we met Jerry. In the past, at another dealer, we had a horrible experience buying a car so we went into this sale very apprehensive and guarded. From we met Jerry. In the past, at another dealer, we had a horrible experience buying a car so we went into this sale very apprehensive and guarded. From the start, Jerry was willing to let us search to find what we wanted. He introduced himself and then stepped back, we knew the cars we wanted to look at, he pointed us in the right direction and waited until we called him over. It is nice not to be pressured into looking at cars you know you do not want and to take your time to look over the car you pick. The test drive was a fun experience, Jerry kept us laughing and pointed out features in the car to us. We felt no pressure to buy a car right away, he was willing to work with us on prices until we had the number we were looking for. We went in not sure if we would buy the car that night, but we decided, without any pressure, that Metro Honda and that particular car was the right fit. We arrived late and the staff did not leave until we were finished with buying the car and all our questions were answered, this was at 10:30pm (well after closing) and even though it was late, all of the staff was more than accommodating. The finance man explained everything to us perfectly, and then once more because it was late and we wanted to make sure we did not misunderstand anything. Overall this was a great experience, and we highly recommend Jerry to anyone looking at buying a car, he is knowledgeable, down to earth, and funny. He was willing to work with us and if we had a question that he could not answer, he found someone immediately to answer that question. We will look at car buying in the future differently thanks to Jerry. More

We purchased a new Honda Accord at Metro Honda. Everyone was very pleasant to us including the receptionist,Rick Rivero the manager, and Govaia Larcher, financial manager . We would esp was very pleasant to us including the receptionist,Rick Rivero the manager, and Govaia Larcher, financial manager . We would especially like to praise our Sales Consultant, Ruben Morales who was very cordial, welcoming and personable and professional. He showed us all of the car's features twice, and was very pleasant throughout. He informed us of all safety ratings etc. before we made our purchase. Ruben made purchasing our car a very positive experience, and we will definitely recommend Metro Honda to friends and family. More

I have been working with Rachel for 2 years with my 2005 accord. She is honest, pleasant and best of all keeps my accord running perfectly. I have tried other repair places but noone can cvompete with the s accord. She is honest, pleasant and best of all keeps my accord running perfectly. I have tried other repair places but noone can cvompete with the service I get frtom Rachel at Metro Honda. They are number 1 in my book. More

THE SERVICE DEPT WAS GREAT ,THE SERVICE ADVISOR WAS VERY INFORMATIVE ACTUALLY TOOK ME OUT TO MY VECHILE AND SHOWED ME WITH THE TECHNICIAN WHAT WAS WRONG WITH MY VECHILE ,BECAUSE MY CAR WAS MAKING A SCREECHI INFORMATIVE ACTUALLY TOOK ME OUT TO MY VECHILE AND SHOWED ME WITH THE TECHNICIAN WHAT WAS WRONG WITH MY VECHILE ,BECAUSE MY CAR WAS MAKING A SCREECHING NOISE WHEN I STOPPED.I DONT KNOW MUCH ABOUT CARS BUT THEY TOOK THE TIME OUT TO SHOW AND EXPLAIN ALL THE REPAIRS IN A PROFESSIONAL MATTER,ADDRESS MY CONCERNS WERE VERY PATIENT AND FIXED MY BABY NOW ITS RUNNING LIKE NEW AND IM SO HAPPY AND THANKFUL FOR THE GREAT SERVICE.WHILE I WAS WAITING IN THE SERVICE WAITING AREA THEY HAD BAGELS AND COFFEE,FREE WIFI,PLASMA TVS,IT WAS A GREAT EXPERIENCE OVERALL AND I WILL CONTINUE TO BRING MY CAR IN FOR SERVICES BECAUSE THEY KNOW HOW TO KEEP MY CAR RUNNING GREAT. More

Metro Honda has saved my vacation. When my 2006 Accord stalled out after it was packed for our drive to Florida we called Metro. They sent a tow truck on Saturday morning and had us on the road by 11:30 W stalled out after it was packed for our drive to Florida we called Metro. They sent a tow truck on Saturday morning and had us on the road by 11:30 WOW. They took us in, replaced a belt and water pump pully all while my kids were entertained by the computer cafe in their waiting room. Metro Honda has a new customer in my family. More

had my vehicle serviced very helpful staff very knowledge able vehicle was done when promised fully explained bill when i picked up vehicle they had my vehicle cleaned before i picked it up i will definatly able vehicle was done when promised fully explained bill when i picked up vehicle they had my vehicle cleaned before i picked it up i will definatly bring my vehicle back to them for service and recomend friends with hondas to service there vehicle there More

My service experience was wonderful! I didnt have an appointment but they had bo problem fitting me right in. They were friendly and very professional. Promised me I would only wait 1 hour and only wait appointment but they had bo problem fitting me right in. They were friendly and very professional. Promised me I would only wait 1 hour and only waited 40 mins! Metro Honda service department will always have my business. More