Metro Honda

I had very great experience at the dealerships service department. I brought my 2004 honda civic in for an oil change. They got to work on my car as quick as possible. The service writer "rachel" informed department. I brought my 2004 honda civic in for an oil change. They got to work on my car as quick as possible. The service writer "rachel" informed me that my car needs work. They go by a multi point inspection, which they inspect the whole car. When I spoke to the service writer, the mechanic "jose" was next to her. The mechanic who was so kind, he kindly brought me to my car and showed me what I needed. I needed rear pads and to cut the rear rotors. Also what scared me the most that he showed me ,was that my pass. rear caliper was leaking. This is very dangerous , I assume especially when I have kid. I approved the repairs, and got my car back as soon as i expected. The technician was very nice, very informative, and showed alot of respect towards my car......like if it was his own. I would recommend this dealership for service........ More

My car had a engine block recall. at first Service department did not tell me right away whats going on my car. my car had a lick and was smoking on my car's engine and they want me to pay $100+for a department did not tell me right away whats going on my car. my car had a lick and was smoking on my car's engine and they want me to pay $100+for a diagnose. so I decided not to pay too much for just a diagnose so i called my friend who knows a repair guy who can look for my car so I drove my car let other auto repair look at it and in 1 minute they saw whats the problem, they saw the crack on my car's engine just like that but METROHONDA which I thought i can rely on and more professional but they were not. they want me to spend 2 days to wait just to diagnose my car compare for 1 minute. my another bad experience on their service was when they found out my car had a recall i thought they will loan me a car(which they have to...) and they said i have to make a 7 days ahead for reservation, what the heck was that?! I JUST FOUND OUT THAT DAY MY CAR HAD A RECALL and they said they can fix my car for two days! what the heck was that?! very obvious they have a very bad service to their customers i hope i'm not the only one. I am a loyal customer of METROHONDA i bought 3 cars from this dealership and they are all PAID OFF! and this is what i get from THEM a A VERY BAD SERVICE.! obviously I'm not gonna buy a car from this dealer anymore! eventhough i love HONDA cars. More

I just drove in because my rear bumper was dragging on the ground from an accident. Henry had one of ghr guys jump on it and secure it until I am able to leave it. No appointment, in and out in half hour the ground from an accident. Henry had one of ghr guys jump on it and secure it until I am able to leave it. No appointment, in and out in half hour and no charge. Hard to beat this service. More

Dayan and Steve are great I was having a problem with my car that wasnt covered under warranty and Steve was able to get Honda to help I love metro they saved me a lot of money and treat me great. car that wasnt covered under warranty and Steve was able to get Honda to help I love metro they saved me a lot of money and treat me great. More

I was in the market for a new car and I was reffered by a friend of mine who recently purchased from Metro Honda to give a call. I spoke with a guy name Cornelius who was very helpful in getting me the infor friend of mine who recently purchased from Metro Honda to give a call. I spoke with a guy name Cornelius who was very helpful in getting me the information I inquired about and he gave me alot of insight about my possible options on an accord. I scheduled a test drive with him and the rest is history. Now i have a new accord which i love to death and i also gef free lifetime oil and filter changes. The atmosphere in Metro Honda is very friendly environment the entire sales staff is great. Lissandro Santiago one of the managers Who helped me ink the deal made sure I had been satisfied with the level of service they provided before I took the car. Several of my family members and friends will soon be in the market as well I will make sure they consider Metro Honda before any other. --   -Metro Honda customer for life- More

Had a 2 hour wait on an oil change with an appointment made. Then they wonder why i get my maintenance done at local auto bodies instead of bringing my car in for servicing at the dealership. Perhaps the made. Then they wonder why i get my maintenance done at local auto bodies instead of bringing my car in for servicing at the dealership. Perhaps the employees should work on getting the cars out the door instead of parading around the cafe for the free bagels and coffee left out for the customers. Upon completion of the servicing, I approached the checkout where I was assisted by another employee who was blatantly playing with her blackberry as she rang me up. This place is a joke, get your servicing done elsewhere. More

I purchased a 2011 Honda CR-V from Metro Honda in Jersey City back in September 2011. The phone reps I spoke with were very patient and did a great job convincing me to come in to the dealership. I purchase City back in September 2011. The phone reps I spoke with were very patient and did a great job convincing me to come in to the dealership. I purchased from Jovan who was such a delight to work with. He was a very personable guy and took his time to answer all of my questions and review my options. I would recommend this dealership to my family and friends anytime. More

My sister recommended for me to go to Metro Honda, when I was up on my lease. I thought... I really do not want to drive to Jersey City!!! I rather just go to my local dealership and take of the lease here. was up on my lease. I thought... I really do not want to drive to Jersey City!!! I rather just go to my local dealership and take of the lease here. But she insisted that Metro Honda's service was great, so I called to see if I can at least get a taste of it over the phone. We all know how pushy salespeople could be over the phone so I figured if I call I am sure I will get turned off. I was doing everything not to go. I called Internet Sales, Luz the sales person who picked up answered and I told her what I wanted. In a matter of 5 minutes she told me what my options were, gave me pricing and INVITED me to come down. At no point did it sound like she was a salesperson, so welcoming and helpful. So I made an appointment came down and met with her floor partner Mrs. Knox. Ladies and Gentleman it was the most easiest hassle-free lease return I have ever Done!!!! Luz, Knox and her manger Lisandro were So good! They treated me like the new me for years, as if I was a previous customer. Treated me to coffee as soon as I walked in and I was in and out in a matter of an hour and a half. That is a deal breaker, the last time I did a lease return I was in a dealership for five hours! I will definitely come here again, and I apologized to my sister. She was so right about coming here, so if you are debating whether or not to come here... Do not think twice. The price they promise you over the phone, from the customer service and how your treated there is absolutely priceless! Good Luck in your car shopping... Love my new Accord :] More

Excellent expierience-got price I wanted and got car smae day..Dealership handled out of state regestration and plates for me in less then 2 weeks..When I got regestration I noticed I was overcharged but a r day..Dealership handled out of state regestration and plates for me in less then 2 weeks..When I got regestration I noticed I was overcharged but a refund check was at my house in mailbox waiting for me to open before I even called to question the charge!!I was shocked in honesty from a dealership-I figured it would of taken me numerous calls but I didnt even make one!It also shocked me when I drove off lot with car it had full tank of gas(I almost felt bad trading in one with nothing but fumes)...Salesmen helped go thru every feature car had(setting radio-programming seats-setting home address in navigation-etc etc).Thanks for a great deal and will use them again in future!!! More

"Why are you going all the way down to JErsey City for your new car?", asked my neighbor in the upper Hudson Valley of NY. Here is what I told her: My business relationship relationship with Me City for your new car?", asked my neighbor in the upper Hudson Valley of NY. Here is what I told her: My business relationship relationship with Metro Honda began when I lived a lot closer. Since then, I have purchased/leased four cars through them. Not only do they recognize and reward return customers. They were straightforward with their numbers and offered me an incredible deal on my new Pilot that no other dealers could match or beat. Because I live just over an hour away a lot of the finance work and minute details were handled over the phone. This really was above and beyond. When I arrived to pick up my car, the dealer went over all the features of the car, showed me how to use the DVD player (priority...5.5 year old twins...), had a tank full of gas (for the long ride home) and wanted to know if I needed some coffee. Additionally, I feel it is important to note that as woman...and I never felt that they were talking down to me or thought they could pull a fast one. I HIGHLY RECCOMEND METRO HONDA. More