Metro Ford - Service Center

Terrible Experience. I visited here 3 or 4 times, and I found the people at the service are really terrible - they never helped me. Episode1 : I have a recalled Ford ve I visited here 3 or 4 times, and I found the people at the service are really terrible - they never helped me. Episode1 : I have a recalled Ford vehicle and asked them about the parts to replace, but they didn't have it then. So they told me that they'll send a letter when it's available. It was 1 year ago, and I still haven't receive anything from them. Episode2 : My car had a wrench light, so I asked them how to reset it. They answered "Get an oil change." I told them I already did that just before the visit. Then, they said that my car is old and a wrench light doesn't mean "Need an oil change" but it's a kind of transmission problem or another problem and you can't reset it blah blah blah... The wrench light went off after we left the shop. They always say irresponsible things in an unconcerned tone. They never worry about my car even if it's a recall one. I always feel that they want me to go away. I always feel I'm exposed to racism. More

Absolutely the most horrible experience you can imagine. The service department has no clue as to how to diagnose and repair a problem. They told me one thing was wrong with the car and replacing this $900 The service department has no clue as to how to diagnose and repair a problem. They told me one thing was wrong with the car and replacing this $900 part would resolve the problem. Well it didn’t. In fact a whole new problem happened after my car left the shop. This problem was completely independent from the original problem. Needless to say, the destruction they caused to this vehicle resulted in another bill of $2,000. The “service manager” was completely incompetent, ignorant, arrogant and rude. I would never trust the service department here. The only reason I ever went to these shysters was because I had recently purchased a new truck. I had an amazing experience with the sales person and thought that would be an indication of the entity as a whole. Well, I was in for a rude awakening. More

I went to Metro Ford to have our Expedition repaired. They were great and worked the repair around my busy schedule! While I was there I looked at the Ford Flex! I really like the vehicle and thought i They were great and worked the repair around my busy schedule! While I was there I looked at the Ford Flex! I really like the vehicle and thought it would be perfect for our busy family! I will be back. Howard gave me all the information that I needed. Our Expedition was repaired excellent and we are pleased with the work. More